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March 2024 by Lee
Very nice store. People are really helpful, but I think it should be a little bit easier to get help. The guys and gals there really know their stuff, in my opinion.
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March 2024 by Fernando Ramirez
Here you will find great service and personal
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March 2024 by Heath Gunn
Found what we needed. Love the self checkout setup.
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December 2023 by Stephanie Dorsi
MAURICIO Blanco in you Panorama City Store went out of His way to find the product I neededover the phone and had it waiting for me at the pick up are a. He was extremely courteous on the phone and friendly. I am 81 years old and am very appreciative of the courteous service and efficiency. Thank you. Stephanie Dorsi
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November 2023 by Sherilyn Rong
Michael is high in demand for a reason!!!The first associate seem rather inexperienced in handling customer service, he didn't come back to reassure or give any news. So I had to seek someone else who just happened to be helping another customer, unfortunately, Michael was seemingly short-handed with the intercom and radio constantly calling him.. I appreciate that Michael in Hardware has good range of experience to assess what I need and what is a good resolution. He helped me with my issue and ensured the chair was somewhat repaired. He took the time to focus on what's in front of him. I am grateful he was able to help me and many people in shift manner.
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September 2023 by harold tack
Plenty of parking. Clean working restrooms. They now have a self-serve key making machine. It's just to the left of the check-out. I've used this machine several times and I've never been disappointed. The machine will even make a copy key of "DO NOT COPY" keys.
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September 2023 by JESSICA HAKIM
Worst experience ever!!! Horrible! Install was supposed to happen over two week ago. So many problems. So many wasted hours. They cancel. They run out of time. They do not have the stacking kit even though it should have came together. Still it is not installed!!! Terrible!! Order from someone else!!!!
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September 2023 by Atabak Taghizadeh (AtAbAk)
Waited an hour for someone to help with cutting machine, announced 4-5 times and no one showed upA nice lady also called manager and she said on the way will be here in 10 minutes but waited 15 minutes again but …1 star is too much!
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August 2023 by Gabriella Terhes
I placed an order for a kitchen base to be delivered, but the person who took my order seemed completely unaware of the delivery process. They assured me that I would receive my order within two days. However, I find myself waiting the entire day for the delivery, which was scheduled, but 3:30pm just find out (called the store) they will only deliver within a 12-hour window. It's frustrating because I work night shifts at the hospital, and it's surprising that the salesperson didn't inquire about my availability. It's evident that the staff at this Home Depot location lacks awareness of what's happening in the store. This experience has been highly disappointing, especially considering it was my first time opting for battery and sport home delivery from Home Depot.
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July 2023 by Shake S
NAVID !!! OMG this guy is the only one that works at this Home Depot everyone passed the buck until it came to this guy's gift in customer service.Navid went above and beyond to help me and when he couldn't he made sure another store could appease my request. This guy should be trained to run this whole store very hard worker. NAVID ONLY ONE THAT WORKS AR THIS LOCATION.
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June 2023 by Steve Miller
Home Depot stands out as a reliable option in the home improvement industry, providing excellent customer service that goes a long way. As someone who frequently shops there, I have consistently been impressed by the level of support and assistance offered by their dedicated staff. Home Depot strives to ensure a smooth and pleasant shopping experience from start to finish.One of the notable strengths of Home Depot is the knowledge and friendliness of their staff. Regardless of your level of expertise, the associates are always ready to lend a helping hand. They possess a wealth of information and are eager to provide valuable advice and guidance for any project. I have often approached them with questions or sought recommendations, and they have consistently been able to provide helpful insights.In addition to their expertise, Home Depot's staff members genuinely care about customer satisfaction. They take the time to listen attentively to your needs and assist you in finding the right solutions for your home improvement projects. I have never felt rushed or neglected while shopping at Home Depot, as the staff is always willing to dedicate their time and attention to address any concerns.Another positive aspect of Home Depot is their wide selection of high-quality products. Whether you're in need of tools, building materials, appliances, or décor, they offer an extensive range that caters to various tastes and budgets. The products are well-organized and clearly labeled, making it easy to find what you're looking for. Home Depot also collaborates with reputable brands, ensuring that you have access to reliable and durable options for your projects.The customer service experience at Home Depot extends beyond the store itself. Their return policy is accommodating and hassle-free, reflecting their commitment to customer satisfaction. I have had instances where I needed to return or exchange items, and the process was efficient and straightforward. The staff handled the situation professionally and were eager to resolve any issues promptly.While Home Depot's online presence enhances the shopping experience, there is room for improvement. The website is generally user-friendly and provides useful product information, customer reviews, and project guides. However, there have been occasional instances of delays or inaccuracies in online orders and pickup. While these instances were not significant enough to outweigh the overall positive experience, it's an area where Home Depot could strive for further improvement.In summary, Home Depot is a solid choice for your home improvement needs, offering excellent customer service and a wide selection of quality products. Their knowledgeable staff, accommodating return policy, and dedication to customer satisfaction make them a reliable option. While there may be minor hiccups in the online ordering process, they do not overshadow the overall positive experience. I highly recommend Home Depot for their commitment to excellent customer service and their ability to assist with all your home improvement projects.
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June 2023 by Trip Gee
Home Depot is the go-to place for all your home improvement needs. With their wide range of high-quality products, knowledgeable staff, and commitment to customer satisfaction, they have earned my trust and loyalty. Whether you're a DIY enthusiast or a homeowner seeking expert advice, Home Depot is the reliable destination to bring your home improvement projects to life.
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May 2023 by Moon Shadow
Luis and his team of supervisors are so lazy. My friend needed something unlocked, and 3 employees were sitting having fun at being carelss. It took them more than 10 minutes to get help after my friend requested again. Then Luis said to my friend that he couldn't answer his questions although he never said that he had a question. He only needed help to open the locker. And still yet Luis kept repeating the same sentence that he doesn't know anything about the items. When I wanted to complain, he said that he was one of the supervisors. The other employees who were sitting were supervisors as well. It looks like Home Depot is going to fall apart by this kind of management.
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May 2023 by Rodri Topez
Don’t waste your money here. There are many other places you can spend your hard earned money with n such place that doesn’t train employee properly and managers just don’t care for there job at all. Lowe’s is 100 times better, contractors warehouse is a great place,Whitecap. Do your best to stay away please
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May 2023 by Yee Chien Tang
Tried to get a flooring installation done. Started the process and paid a $50 deposit for the install. Scheduled and did the measurement within 3 days, but did not hear back from them for the next 2 weeks. At some point, there was a scheduled window for a call to go through the flooring quote, but they missed it and did not follow up.When I tried contacting them, I was rerouted multiple times between different departments (measurement and flooring are apparently separate and hardly communicate with each other).At the end of the day, almost 3 weeks after I initiated the process, I ended up having to cancel the order and eat the $50 deposit I paid. Would not attempt to do flooring with Home Depot again.
