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December 2023 by Jetson R.
False advertising, they say they have certain items you can get for pick up and then they say they don't have them available. Never get pick up at this location. They show things they don't even have in-stock.
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December 2023 by Megan H.
Don't do their online pick up I did and they said the had items then later said they didn't have them now I have to wait for my refund . They say to have the stuff available for pick up and they don't only the little things you ask for and the items you really want they don't really have but say that they do on their website . It's not updated at all and I wasted alot of time just trying to get one thing I really wanted and they didn't have either only the 1$ thing which I won't drive 28 minutes out to get . Horrible store , HATE FALSE ADVERTISING
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November 2023 by Allison Phillips
Cool finds at this location! My only issue is checkout because it's a bit odd to me, but it's not the end of the world. Prices are great and most of the products we've purchased here have been good!
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November 2023 by Stephanie In the wild
This five below does not have the same stock as others. Some empty shelves. I was also being told by a employee there that if an item was not stocked be at store that I am probably won't get it. It almost discouraged me from buying online. They have a warehouse and I was able to order everything I want online. I give online service 5 stars and the store location 3 stars.
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October 2023 by Nancy S.
Worst customer service ..after completing my purchase. I asked to use the restroom. The cashier refused to provide me the code /or walk over to put the code in . I understand not giving the code. But not walking a customer over .
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October 2023 by Yesenia
The employee I encountered was extremely nice. The store was extremely messy and some items looked very dirty like they had been used.
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August 2023 by Irene Pena-Garber
It's a big store but it's a bit messy. But cashiers are nice and helpful.
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July 2023 by Nunya B.
I love this store. Be careful though. .you will go in for 1item and leave with a cart full. They get me every time.
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July 2023 by Sandra S.
First of all I love Five Below ever since it opened . But this location in Van Nuys is the worst . This is the second time they did not have available the items I did for store pick up. I went in today the store was such a mess the check out area was so full of go backs I could not believe . I only really noticed 2 workers there. Each isle was was messy. Items on the floor. I wish I would have learned from the first time. I will just keep going to the ones near me. Van Nuys needs help!!!
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June 2023 by Kareem Ali
They are the best staff in town!!Awesome group of workers other than that just your regular five below.
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June 2023 by Jose Arevalo
1st time here, I'm VERY surprised that I Liked ? what I saw.... brought my son? bought him some Earphones $7 Smacks....
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June 2023 by Constance AG
It's a cool store but 50/50 on price point. It was way better when it first opened. The store is clean and pretty well organized.
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June 2023 by Giuliah Mahk
This place has been upgraded, Self check outs to the bigger area in the back.Everything has changed. Now there is a section of over $5.Now the 99 cents only stores to 99 cents and up, now 5 and below should change thier name to about 5 and up.But hey thier prices ain't that bad. You can find really good stuff here for exercising, gaming, to apparel, to room decor, gaming, etc. Go check it out, especially sometimes you can find a rare squishmellows! You never know.
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June 2023 by Joe E.
My 9yo Daughters favorite place to shop (besides the Disney Store).I even found some cool electronic gadgets for myself for $5! ?
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June 2023 by Faviola valdez
Girl with red hair is rude , called to ask if item was in stock she stated yes. I said I want to make sure before I drive all the way out there , she assured me instead of asking more details to item , no item number anything. I show up and nothing , I ask her to point them out and she’s rude about it. I work customer service and that could have been addressed differently. Didn’t even apologize for anything but was passive aggressive instead
