Cricket Wireless Authorized Retailer has received mixed reviews from customers regarding their service and staff knowledge. Some customers have praised the helpfulness and patience of employees, particularly highlighting individuals like Gabriela Hernandez, who, despite language barriers, went above and beyond to assist a customer with a new phone. Another customer appreciated a knowledgeable young lady who was very patient and supportive, especially for those unfamiliar with new technology. However, there are criticisms as well, with some reviews noting unknowledgeable salespeople and a lack of detailed information about products. Customers have expressed the need for better training for staff to improve their understanding of the items for sale. On the positive side, many customers have reported great deals and exceptional customer service from employees like Jasmin and Denise, who effectively assisted with transferring information and explaining services. Overall, the experience can vary significantly depending on the staff member assisting the customer.
It has a good price and good service, they serve quickly
December 2023
The young lady that helped me was very knowledgeable, very nice and very patient with me..I am 60 yrs old & I am not familiar with alot of the new electronics, she helped alot with my new phone!! because of her, I give my visit a 10.
August 2023
They are very friendly and help you quickly resolve your problem with the service.
