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February 2024 by jesse saldana
Sunny and Patricia refused to do a parcel and refused to give me a reason why. My box was big enough and wasn’t against the usps guidelines. These two individuals are both lazy and very combative when I asked for a postmaster. They definitely don’t need to be helping customers if that’s their attitude towards people
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December 2023 by Rebecca Aguirre
I’d give NO stars if I could. Rude and unprofessional staff. First off they don’t even have priority stickers or boxes where they’re supposed to be. They get bothered when asking simple questions.. sorry for asking post office questions at your post office job. Waste of time.
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December 2023 by Paula Demerjian-Lappen
Been coming here for many many long years. Your best bet when using this branch is purchasing labels from the self service machine, that is, if there isnt a major wait. They used to have 2 self service machines which were VERY needed and they gave one away. WTH?. Service here is Non-Existent and the workers are surly and unfriendly. Government employees at there very finest
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November 2023 by Monica Torres
Not a busy location but they do not process passport photos like it says on the website. Very slow even though there is no customers. And they have an attitude of you ask questions.
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November 2023 by Mint Piya
I would give 0 stars if I could. We made an appointment for a baby passport here. But we had to wait 40 mins for someone to help out. They are not busy at all.
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October 2023 by madison
Beware: Tory is a literal threat to your mail. Tory laughs in the face of people simply asking for help, and she is supposed to be a "supervisor". Instead of assisting you, she will likely ensure that your mail is delayed and does not reach you, especially if the mail is first class or time sensitive. She will refuse to come down and assist customers if she doesn't find it worth her time (her own words) and she will hold personal vendetta's stating "I remember you/this situation". This woman is a threat and should be removed from the USPS entirely, but until/if that ever happens PLEASE never do service here nor have your mail here, for your own wellbeing. She especially has zero care for checks/finances, yet has starbucks in her hand as she laughs and gives you dirty looks for needing her to do the job SHE signed up for. God help that woman and anyone who has to do business with her. Hopefully, someone will genuinely take action soon as complaints seem to be getting nowhere. They also never answer the phone despite giving you the number "to save you the trouble of driving all the way up". This place is deplorable.
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October 2023 by Champ Ghalo
This place sucks and so do all of the delivery people involved in this community. Three times now they have been late or completely missed placed my mail and when you go to ask they seem like they just can’t be bothered to help. Or they start feeling personally attacked. Not to mention the employees always greets everyone with the most rude looks. These people make money to do a job and instead want to just sit on their bums and not do anything. But when it comes to other people’s livelihood they could care less. I genuinely hope that the people who work there fall on hard times and when they need a hand someone hands them a foot.
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August 2023 by Anjana Gupta
This post office used to be good once upon a time . Now it’s just one bad experience after another. Staff is unbelievably lazy. They know you can’t do much if they treat you with worse possible customer service. An important package wasn’t delivered. Tried calling numerous times no one cares to pick up the call. So I drove there after a doctor’s appointment . When I asked about the package they didn’t really seem to know or care. So I showed the tracking number. The cranky black lady asked me to read it because she didn’t have her eyeglasses ?. How do you come to work at the post office if you can’t read without eyeglasses and you don’t care to bring them. Because you can choose not to work. So I zoomed it for her and she reluctantly went to look for it and came back saying it’s not there. And they had no clue about it’s whereabouts. ?. I asked for the manager I was told he isn’t there. I left my name /number and really left with no expectation of getting the package. Two days later got a call from the manager at 3 PM asking me to come and get the package. He said he is leaving. Waited in line was told to go to the supervisor waited 25 minutes for someone to even acknowledge that I am there. Then I asked if there’s anything else she turned back without even answering. No responsibility no work ethics, no capability to do their job, nasty attitude
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August 2023 by Michael P.
I knew I was taking a chance by showing up during "walk in". hours to renew both of my kids passports - Coco helped us and was fantastic as was the entire vibe of this post office - honestly can a post office be "chill" this one was and was the highlight of our very productive day ~ thank you Coco
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August 2023 by Pilar J.
They used to have two machines for self-service. One day they sent one to repair and never brought it back. Which sometimes makes the line more extended than the regular line (because some people take a long time in the machine).Some cashiers don't like it when you have your pre-paid package ready and go to their line instead. They make a point they have the self-service machine and that we shouldn't go to their line (not all the cashiers, but some do)Please take the other machine back. With two machines, it works pretty well for sef service.
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July 2023 by Isaac G.
They allowed somebody else close my PO box without my authorization and returned all my mail to sender. When I asked them who let this happen, they told me they couldn't tell me.I also payed for the box so it was current. I asked for a copy of my receipt and they said they couldn't give it to me for security reasons.These are the most incompetent representatives at any business or service I ever dealt with. Two of them at the desk are so cold and unfriendly I think they may be straight out of jail. They only grimace at you and look at you like you're a burden. How did these individuals ever get hired? Are they even bonded?While I was using this post office it always looked like my mail was tampered with. Some of it opened. I tried to complain several times, but they didn't seem to care.Never, never, never trust these people!!!
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July 2023 by John A.
They deserve no star here. I don't understand why this place is in operation. Don't waist your time. Clerks here are not helpful, careless and straight rude. They actually ignore you. I was here 10:39am 7/20/23. Clerks at this time slot is a problem.
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July 2023 by Jo B.
I am so disappointed with my mail carrier. I had a very expensive iPad delivered yesterday and our mailboxes where I live are right on the street and he left the iPad sitting on top of the mailbox in full view for anyone to see and grab. Ridiculous to have a Mail carrier that is too lazy to walk the 20 feet to deliver it to the door.
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June 2023 by Roger Cuevas
I had an appointment for a passport at 1:45 pm.. Got there on time.. No one was in the office.. I asked if someone was there to help me and they told me to wait someone will call me.. I waited and waited .. Nothing.. I called same thing.. You have to wait... I waited 45 minutes and still nothing.. I swear they're all no help.. Bad customer service..
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June 2023 by Krystal
coco is the most disrespectful worker ever. miguel is much better. coco has the worst attitude i have ever seen and she does not let you finish your sentence before cutting you off
