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October 2023 by Dan G.
The staff here are total dead heads. They act as though they are huffing glue, each and every time we deal with them. It is a disgrace to CVS. Most recently we were told the prescriptions were unavailable. We instated the pharmacist check, and they found out the prescription was available and processed. They just didn't feel like checking. That is their job, but this is the standard for this location. It befuddles the mind...the manager here is long overdue for being escorted out with a last paycheck.
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October 2023 by Allan J.
another bad experience with these losers todaymy doctor ordered a refill of pen needles last week. They told him everything was ok.The order was never filled. I called these losers today and they said they were out of stock and were ordering them. My doctor called CVS and they said they weren't covered by my medicare part D plan (I called the insurer and the insurer said the needles were covered by my plan). CVS told my doctor that the way the way they handle those situations is to lie to the customer and tell the customer that they were working on the order. Amazon.com sells them for $5.99 per box of 100, but CVS sells them for over $30 per box (but Amazon.com can't sell them to customers in CA because a law protects pharmacy profits). My doctor changed the prescription to a different brand of needles and they told him they would be ready for pick up by 3 pm tomorrow. I checked up with CVS today and the losers/liars at CVS told me they were out of stock and were ordering some. Since I need to take insulin daily (I have kidney failure and diabetes) and it has already been a week since the original order that they lied about, I asked how long it would be to get the revised order filled. The CVS loser/liar said it usually takes 6-7 days. (My legs will need to be amputated by then). Don't do business with these losers/liars unless you want to have your legs amputated. They are a very DANGEROUS pharmacy (life threatening)
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October 2023 by Doran R.
I am so glad that I don't need to go to this pharmacy often. What a disaster! And I'm not talking about the pharmacists. I had 3 new prescriptions called in today. When I arrived, 2 were ready, one needed to be assembled. I was told the wait would be 15 minutes. 45 minutes later I went to the counter to ask what was going on and for the Good RX discount. Good Rx discount had to be done at the drop off counter! They were called in, not dropped off! So back they went to the area behind the counter to print out new bills. Then I waited another 30 minutes and went up to the counter again telling the cashier that I was very sick and lightheaded-- where are my prescriptions? Lo and behold, they were sitting there behind her in a basket for who knows how long? . No one asked me if a wanted a pharmacist counsel. I did, But wanted to get the hell out of there. Maybe the pharmacy manager should look into these issues of very poor service. And people reading this, CVS will never tell you about the Good Rx discount. It was significant! I'm sure they don't want people to know.
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August 2023 by Shannon N.
While in the area recently, I was at the post office around the way so I decided to drop into CVS. After this one visit, I have to say this is one of the nicer stores I have ever been in. I was surprised at how clean it was compared to the locations I'm familiar with. Normally I do self-checkout but since I needed cash (and it didn't look as though they were dispensing cash at these), I waited in line. I actually didn't mind; the customer in front of me was considerate (she asked if I was waiting for the self-checkout line) and the cashier was friendly. I did have to wait a little since the other cashier left after her customer (of course I was next up) but I wasn't in a rush and it wasn't that big a deal. Everything was easy to find here, so I can't complain. I admit I did not use the pharmacy, and it seems as though a lot of the negative reviews stem from that. I'm surprised they only have two stars; if the people disappointed here ever visited the post-apocalyptic, questionable CVS locations I have to endure up where I am, I'm sure they would be grateful for this one.
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March 2023 by Stephen T.
First, the employees are great as is the pharmacy. This is solely related to management/corporate, it's ridiculous that you Rey upon self service kiosks, half of which never work, and that constantly need attention from staff that you fail to provide. Sticking one employee solo to check out regular customers and assist the self check problems is pretty Walmart-esque.
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March 2023 by Nikki B.
Even before covid. The lines are ridiculously long and wait times are just awful. I'm always told they have 1 pharmacist. And it's usually at peak hours , actually almost all hours. Noting has changed and has got worse since 2019. Yes I could go elsewhere but this is where all my scrips go. Come on cvs :/
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January 2023 by Valerie C.
Is it customary to be thrown out of the premises for refusing to input personal information ( birthdate) just to purchase over the counter drugs ie: Benadryl. I was thrown out of the store for tossing the product into the employee's hands because he wouldn't let me purchase the product because I refused to give personal information. This is the poorest customer service I have seen or experienced ever.
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January 2023 by Ali Mazhin
My visit to the pharmacy was a fine experience at CVS. The pharmacy was pleasant, and I picked up my medication fast. My prescriptions were picked up on time, and my questions were answered. The pharmacist had many customers to assist.
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December 2022 by Wendy C.
Multiple phone calls on hold for 30 mins to an hour with no answer. The lines to check out average 20 mins each time. I urge CVS to staff properly. The Rite Aid up the street is much more efficient.
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November 2022 by curmudgeon “Curmudgeon”
Slower than the Rite Aid if there are more than 2 customers be prepared to wait 20min. Keeyosks dont seem to have as many issues as RA but they still exist. Slow cognitively impaired employees are overwhelmed easily and will painfully defer to nearly absent managers taking more of your precious time.
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October 2022 by Jaqui C.
This rating is for the service I received from Isaura at the pharmacy. She is a complete angel and provided great service. I came in today with my very sick toddler and she noticed that I have been waiting for a while and proceeded to help me out. She also helped my husband earlier on when there was an issue with insurance. If I didn't encounter her today, I probably would avoid coming here since my husband also had a bad experience until meeting Isaura.
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July 2022 by curmudgeon
Slower than the Rite Aid if there are more than 2 customers be prepared to wait 20min. Keeyosks dont seem to have as many issues as RA but they still exist. Slow cognitively impaired employees are overwhelmed easily and will painfully defer to nearly absent managers taking more of your precious time.
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April 2021 by Mary Jane Tuff Kordahi
Courteous, fast and painless!!
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April 2021 by Bert Miquiabas
CVS @ Rolling Hills is very organized.... clean and well maintained.... special mention to all the friendly staff from pharmacy to all the store staff as well.... I’m always in this store/pharmacy weeekly to buy things for my seniors and for their Rx! KUDOS to you all! Greatly appreciated and highly recommended! Stay safe and healthy you all and continue to be of help to everyone!
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March 2021 by Susan Reichel
Nice staff. Very organized