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January 2024 by Anastasia W.
I absolutely DO NOT recommend this location. They always mess up my mother's prescription, so I don't know how they're still in business. Every single time she needs her medicine, they manage to either charge the wrong card, give her the wrong amount, or refuse to give her the prescription she needs that is on file and gets every month. Their delivery service is a joke, and they're always seems to be an issue with that as well, which is ridiculous since they only need to drive for 5 minutes. They don't know how to do their job, and these people are dealing with medication. We will NEVER do business the Palo Cedro Rite Aid location again.
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November 2023 by E B
Avoid this pharmacy. Absolutely garbage. I have no idea why I keep getting things filled here. Prescriptions are never ready when they say they will be. This is the slowest pharmacy and at least half the time they will not fill your prescription until you physically show up even after you call to verify the prescription is there and being processed.
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October 2023 by Boden S.
they have horrible customer service. we aired 2 hours for 4 flu shots. we also had an appointment a month and a half before.would not recommen. Stay AWAY from this place
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October 2023 by Elise Pope
The pharmacy doesn’t even begin to prepare the prescription until you’re at the window, the tech told me it’s because so many people no show. So expect a long wait or being told to come back. Customer service gets a 0/10.
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August 2023 by Ashley Rose
Renee at Rite Aid was the most helpful person! Immediately was greeted when entering the building and was helped with finding what I needed!
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August 2023 by Dea Glavaris
Really nice nerdy white guy cashier. I don’t know his name. He told me his bday but i forgot because I was drunk.
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July 2023 by Shelley Klampe
Carolynn in pharmacy is extremely rude and very very unprofessional.I will call corporate office to discuss this matter. Had a medical emergency and she told me to leave . The pharmacy staff even apologized for her saying she’s having a bad day / problems at home. The most amazing experience we have ever had.
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May 2023 by CJ ADAMS
I give Rite Aid at 1 star review and the reason being but they get a one star review is because I can't give them a 0 star review so. Many times I have been on the phone waiting for them to pick up and they've hung up on me for instance this morning 9:32 AM.I was on the phone with them for 10 minutes and they hung up on me and now all of a sudden. They're phone's busy and has been for the last 10 minutes.Another time I spent 35 minutes on the phone. I had enough time to drive from 35 Minutes Away and get to the Ride. Aid pharmacy before they even answered the phone and then by the time they answered the phone I was literally standing in line waiting to be helped
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April 2023 by Gary Stark
I will never use their pharmacy again. My time is valuable. I received the text alert saying my prescription was ready for pickup. I get there, but then I'm told I need to wait until the pharmacist gets back from lunch. So basically the "prescription ready" text message was a lie. Not my first bad experience with their pharmacy. From now on I will drive all the way to Redding before setting foot in this store.
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April 2023 by Veronica
Same issue as everyone else. A simple antibiotic prescription called in by the doctor for a painful ear infection took 2 visits, a phone call and 30 hrs to fill.Rite Aid, surely you understand this level of delay is unheard of at other pharmacies; I have to assume you have some corporate performance metrics, if not empathy for customers' time and health.
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April 2023 by CR505
On my fill date they said they were out of stock, had to change meds and get a partial. I work out of state a few days a month and schedule around my fill date. The partial fill conflicted with my out of state work schedule.Called to ask how I get RX filled in TX because there was a possibility I’d be in Texas past my fill date.The Pharmacist Mark instantly started accusing me of trying to fill early, which I told him I wasn’t, but was trying to figure out how to fill out of state. He interrupted me numerous times and was aggressive and rude. Every time I started to speak he would interrupt and talk over me. It was absolutely ridiculous.After a few minutes of this, he finally listed and understood my question. He’s by far the rudest person I’ve dealt with there. Text book case of discrimination. I don’t know what his deal is, but he’s out of control. His behavior seems to be the current trend there.
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February 2023 by Aimee Tara
Call at 9am. I have a kidney infection and was in the hospital. I need my antibiotics asap. They said give us an hour. I live 30 miles away. So I come down and hour and 20 minutes later. Nope.. Give us another 1 or 2. Absolutely not! I told them I'll be waiting and need them now. I was already told an hour! They're rude and don't seem to care.
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January 2023 by rush rocks
My wife's dentist called a prescription in to this place before he started the procedure needed. So a couple hrs later on the way home she stopped by to pick it up and it wasn't ready. So a few hrs later I went there to pick it up for her and they told me it still wasn't ready. Right after I left there, they sent a text and said it was ready. So the next day she went by there to pick it up, just to find out it still wasn't ready. The prescription was called into a different pharmacy and it was ready before she got there.
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January 2023 by Chris Larsen
After reading the MANY poor reviews this pharmacy has received, I can't say that I'm surprised. I live in Shingletown and I often get a text notification informing me that my prescription is ready, only to find out upon arriving, that my prescription is NOT ready. This has been a common occurrence. If the owner or manager of this pharmacy truly cared about their customers, they would spend less time apologizing to their customers for their HORRIBLE customer service, and instead, actually take some steps to fix the issues.Prescriptions are NEVER filled in a timely manner. Communications are woefully inept. And they seemingly never have enough staff to handle their volume.And for the amount of money this pharmacy obviously makes, you would think they could hire enough qualified people to improve their operations.I give them one star , and even that is being generous.
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December 2022 by Bres Mamo
Absolutely the worst pharmacy I’ve ever dealt with in my many years on this earth. My husband has physically been there for 5 hours and they are incapable of filling a prescription, after I had verified they had it in stock before transferring to them. Won’t get it this evening and needs to be started within 5 days of symptoms (which is today). Ugh