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July 2024 by Lorenzo Gentile
Never call Xfinity customer service - just come here
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July 2024 by Rodrigo Roim
They have no clue what they're doing here. I don't have a connection in certain parts of my home, so I wanted to receive my "free" wifi extender. The representatives here kept telling me to run a speed test at home. I can't run a speed test if I can't even connect!
After talking to 2 representatives and a manager, all of which were unhelpful, and some of which were rude, I called Xfinity customer support instead.
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June 2024 by E Cal
They need a system to help people. You walk in and wait. There is no lines to wait in or numbers to call to help people in the order they arrived. Once at the desk the service was fast. But to get up there took awhile and people who came in after me were helped first.
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May 2024 by Serena D
This location has gone downhill. It’s not new news that Xfinity is terrible.
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May 2024 by Tiffany Nichols
Very pleasant, quick service, greet you when you walk in, very help and knowledgeable.
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May 2024 by MistralWinds (MistralWinds)
This XFinity store is pretty cool, and the employees efficient. The store itself is sleek and modern and has comfortable seating if there's a wait. They take your name when you walk in the door and you're invited to take a seat if there's not somebody available to help right away. I remember my experience in the Sunnyvale store which used to be the closest one to me. Not great. So glad this location opened, very convenient.
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April 2024 by Brian Kissel
Really frustrated by monopoly pricing. Raised my Internet only monthly fee from $50 to $90. Took over an hour to talk with a live person then another hour to get a 1 year contract option at $65/month which is still a 30% increase. Can't wait until I have another option and will leave Comcast with no regrets. On the plus side the service has been reasonably reliable.
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January 2024 by Wensheng Mao
Waited for 15 mins for just dropping off the device. Short staffed and inefficient.
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January 2024 by Leslie Ruocchio
Beautiful Man helped me today! He was awesome! Took care of myself and many other's at the same time! I was out in 10minsThank You again Sir!
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January 2024 by Mary B.
This review is not directed towards the employees who are already put in difficult situations by the greedy corporations they work for. This is a review of my experience and I am hoping to save some folks from this little nightmare. If you choose Xfinity here is what you need to know: 1. You cannot call and speak to a store rep and when calling the 800 number, you are on hold for at least 30 mins before you can speak with someone for a basic question. If you are calling to cancel your account, good luck. 2. If you think it will be a quick process, please reconsider. I chose xfinity because it claimed I could just show up, pick up my equipment and set it up myself. After many phone calls, an appointment with a rep at my house and three days later, my wi-fi is still not set up. I find myself again, on hold waiting to get my questions answered as I write this review. It is so frustrating when all you get is a BOT and when you finally reach the correct department, you are still on hold. This is by design. 3. Even if you show up to the physical location to set up your account, you will need to do all the work on your own phone. I understand a business wanting to be more efficient but there is a basic level of customer service that should be required in order to not exclude entire communities like people who are not tech literate, don't have a cell phone, don't speak English or are illiterate; there are a lot of people who can't simply navigate to the link you sent them, create an account, add payment method and submit an order. This is insane. Corporations like xfinity need a wake-up call. Who is making these business decisions. Unfortunately, Xfinity is in great company when it comes to greedy corporations stripping basic services they are required to provide.
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November 2023 by Susana Ruspini
I was just at your store in Palo Alto on El Camino Real and got great service but the solution that he provided me to turn off the privacy on my house phone does not work.His instructions: 1 lift the receiver and listen for the dial tone.2 Press *803 when prompted free 3 to turn the feature off.Those instructions do not work, I could never get to step 3I am tired of Xfinity,Finally, my daughter helped me and I have my phone back. Nobody knows anything at Xfinity, they are there just to provide a connection, not great, last night, wi-fi was off for about an hour. If you are like me, that I watch movies in the middle of the night, it is not nice.
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November 2023 by Vin Ku
Super slow service
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November 2023 by Sam Wong
Quick, good service, parking n good location
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November 2023 by Virginia Walbot
Great staff and lounge. Easy parking.
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October 2023 by Mike A.
They don't have a local phone number! Very frustrating . All I want to do is get a new remote!
