“Ayyoub in Customer Service - shout out to him!!! Epitome of great customer service. I visited the store last week and saw a dress I wanted for an upcoming trip and the clerk told me that the computer showed they had it in the store but it was nowhere to be found so it probably was sold and computer was not up to date. She ordered it for me and it defaulted to the store for pickup and told me it would probably be canceled. So I went upstairs to cancel it so so I could order to be shipped overnight and Ayyoub took over and put Fulfillment on it right away and within 15 minutes they found it! He was very attentive to my wait time and went over and above on a very busy Anniversary Sale Day. Hoping his manager sees this and gives him accolades.!”
“I recently had the pleasure of visiting the Tommy Bahama store, and I must say it was an absolute delight! From the moment I stepped inside, I was transported to a tropical paradise. The store's vibrant and inviting atmosphere truly captured the essence of the Tommy Bahama brand.One of the first things that caught my attention was the impeccable interior design. The store's layout was well-organized, making it easy to navigate and explore the wide variety of products available.The staff at Tommy Bahama was incredibly friendly and helpful. They greeted me with warm smiles and were always ready to assist me with any questions or requests I had. Their extensive knowledge about the products and their genuine enthusiasm for the brand made my shopping experience even more enjoyable.”
“Beautiful collection for every kind of event. From casual everyday to beautiful cocktail dresses. And the work is all hand done and just exquisite! Definitely worth going to.”
“I think this is a flagship store? I believe this is the biggest Anthropologie store I've visited. Great selection-- they also have a BHLDN shop, furniture gallery, and plant area.”
“Paulina was incredibly kind, knowledgeable, and helpful. She helped me pick out items for an upcoming event and offered great insight and suggestions, patiently answering my questions and explaining differences between each of the products/colors I was considering. Excellent customer service - thank you Paulina and Vuori!”
10AM - 7PM
660 Stanford Shopping Center, Palo Alto“I was born at Stanford hospital so anything to do with Stanford is going to be good!!!! It's a beautiful shopping center been going there since I was a kid....”
“This shop is very nice with great accommodating and the owner is quick to make sure customers feel valued! Styles to meet a wide range of tastes!! Check them out for your next outfit selections!”
11:30AM - 6PM
472 University Ave, Palo Alto“This store is a hidden gem!I walked past this store several times before my visit. Each time my boyfriend said, "you have to go in here one day! Stop- just take a look in the window. Look at her interesting pieces!"This week, I had the time to finally stop in and peruse. "G", of G. V., was very personable. We talked while I found hidden treasure after hidden treasure. I was looking for some fresh new pieces of clothing to update my wardrobe to go to Chicago and meet my boyfriend's family. I found many things. From classic to artsy- edge- y. All the while, G and I were having a great conversation.Since COVID, I have experienced a waning bar in customer service. That won't happen here! G is amazing. Her store has something for everyone. There are many nooks and crannies with so many interesting pieces!If you are craving to find a store where you can have a great shopping experience and get some interesting pieces that you do not see everywhere else- this is the place to shop!!It's a great thing to support our local businesses. Give it a try!!! I will be back...”
“I so wish they sold on a website. This is a great shop, I purchased a tunic - polysilk - and the next day I went back for another color. Nice quality especially on the embroidery. I will go back next time I visit Palo Alto!”
10AM - 8PM
400 Stanford Shopping Center, Palo Alto“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”
“I was pleasantly surprised by the options here as far as womens clothing goes. Sophisticated yet also more fun styles as well; I felt like the sales associate really knew what I was looking for without even having to ask”
“Started coming to this studio in March/April 2022 and loved it so much I decided to work here! The community at this studio is great - very diverse which makes for an inclusive space. I've never felt so comfortable in a workout class, and I love that the instructors are so encouraging while pushing you to get a good workout in. They're really good about offering modifications to lower or increase the intensity of the workout and I've never felt judged for taking a modification. It's been great to find a routine I'm excited about :)”
“Well-organized store with plenty of seating room and the entire Allbirds lineup displayed. There’s a lot of staff waiting to help out; for us, Maria was very professional and answered a ton of questions! It really helped our selection process.”
“The Athleta in Palo Alto is my go-to shop for athleisure clothing. As much as I appreciate the convenience of online shopping, I love being able to try things on in store when I'm not sure about a style or I'm not sure about the sizing of something. The store is always very clean and pleasant, and the staff is courteous and helpful.”
“Decent store. Got sale items there. Wish there were more people helpful. Poorly staffed. Very few people. But we got what we wanted and there wasn't much rush”
“10/29/23I returned to order the petite jeans. This time the POS system was working. Teresa was very polite and helpful in getting my jeans ordered and expedited to me. I asked for the name of yesterday's cashier because I'd like to acknowledge her. She was very polite and patient while I tried to get my credit card problem resolved. Her name, I believe is Raji.. thank you all at Madewell 10/28/23Today I went shopping for jeans. I've worn Madewell jeans for quite a few years now so I stopped in there to see if I could find a replacement pair of jeans. I found that the style I currently have do not fit the same way as before so I tried on a new style, Vintage in dark wash. Hummm I liked them but since I'm short, the salesperson, Christina, suggested I try the petite version of the jeans.I decided to go ahead and purchase the ones they had in the store and order the petite version. When it came time to process the purchases, my credit card kept getting declined. I called my credit card company and they assured me that the card was working. It still would not process...the cashier there was very kind and patient, which I very much appreciated. She tried and tried and even moved the sale to a different register. Nothing worked.Brian, one of the managers came over to see what was happening and took the time to assist me in determining what the problem was. I am very appreciative of his professionalism and patience as we continued to try to get my card to work. It turned out that the simple purchase transaction went fine, but there was a problem with the on-line order where my card address was different from the ship to address. Brian hung in there with me trying everything and never showed any impatience.I am very impressed with the level of customer service and patience I experienced today...It was not a huge sale, just a pair of jeans.Thank you Madewell for the excellent customer service. I will go back another day to see if the problem has been resolved so I can order another pair of jeans..”
“Fantastic! I’ve been shopping at Fillmore & 5th for years. They carry a thoughtful selection of curated contemporary consignment. The staff, especially Sarai and Mel, are so friendly and helpful. Thank you for everything!”
“Having not purchased 501 jeans in decades, I was blown away how salesperson, Maggie, after asking me a couple questions, handed me only ONE pair of jeans to try on (despite me having no idea what size I needed). They fit perfectly! She's a sizing genius!”
10AM - 7PM
660 Stanford Shopping Center, Palo Alto“? Visited Victoria's Secret and had an amazing experience! The staff were incredibly friendly and helpful, making my shopping trip enjoyable. The Bombshell perfume is an absolute gem - the scent is captivating and long-lasting. The clothing collection is stylish and comfortable. Overall, a fantastic store with top-notch products and a welcoming atmosphere! ?️?”
“A well-managed Arc’teryx store with attentive service. One of the few stores to carry Veilance pieces. There always seem to be attractive and sparse displays but many more sizes in the back.
A pleasant shopping experience. The most comfortable, lightweight and functional outdoor clothing I’ve found.
The Veilance line is appropriate for urban wear, with Japanese styling. Often simple and oversized, occasionally elegant, always without a logo.
The manager helped us recently, and she was simply excellent.”
“I love shopping at the store for the men in my life. I recently bought a shirt for my daughters boyfriend for Xmas. I gave two shirts in different sizes to see which fit better and wanted them back so I could wrap them as presents. He did not want to give one back because he liked it so much. I finally convinced him to return it. He's very fit but a little muscular and loved the slim, large fit. It's now a joke in our family that it's his favorite shirt to my daughters annoyance. Really terrific staff at the palo Alto location. I have also purchased several very nice dresses for myself. These are some of my favorite dressy casual's.”
10AM - 6PM
450 Stanford Shopping Center, Palo Alto“Seroun and the rest of the staff at WB were amazing. Usually salespeople at higher end boutiques can be standoffish, but these girls were kind and warm. They gave great suggestions without being pushy at all. The designer inventory here is much better (and better organized) than next door Neiman's, plus they have amazing sales. We will definitely be coming back!”
10AM - 7PM
660 Stanford Shopping Center, Palo Alto“I went to Urban Outfitters today to return something that I bought for my granddaughter. I bought the item before Christmas and lost my receipt. I only had the transaction on my credit card. Josh assisted me and was very helpful. He patiently went through the transactions of that day trying to find the purchase so that he could create a receipt. He gets an A+ for customer service.”
11AM - 7PM
400 Stanford Shopping Center, Palo Alto“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”
“Really cute vintage / thrift shop in the Palo Alto area for modern everyday tees jackets etc. Literally always get my best back to school pieces here. I feel like a lot of the negative reviews are coming from older people and the store is definitely more for the younger crowd /30 and under but they do have pieces for everyone and lots of menswear”
“Wandered into Marine Layer as it was my first time in the shopping center and I had recognized some of the clothes that were out on display from the outside that I had seen in other small boutiques. I did not know much about the brand until that day. The guy on staff was super nice and knowledgable in the brand and the clothes. I learned a lot on my first visit and it had left a memorable mark. If you haven't felt the material of the clothes, well, they feel absolutely amazing! I like how a lot of their styles are classic items while others have more style and fun colors, patterns, or materials used. I created a mental list of some of the items I hope to add to my cart when I am able to again. He mentioned how some of these items would be great to wear while traveling and I totally can picture it. Comfy, casual, can be fashionable in your own way, dress it up or down, there are many ways to style Marine Layer clothes. I also liked how this is a San Francisco brand. Thought the fitting room decor back area was also really nice - set a nice mood. The t-shirt or apparel vending machine in the back was also a cool little thing they had there. Some of the items are on the pricey side, but there are also reasonably priced items and some that have a deal like buy 3 get % off or something of that nature. They had a good amount of items on their sale section too.”
“The people who work here are really kind and helpful . The clothes are all sustainable and beautiful . I love the simplicity of the designs and the natural fabrics . It's great to find clothes that don't have prints on them . The store is clean and bright .”
“I’ve been a Cuyana fan since 2020. Third time to this store and Natalie was AMAZING. As a woman of color, I don’t always feel welcomed/ treated well while shopping. Cuyana has always exceeded my expectations and is why I keep coming back!What stands out:-their customer service! I debated getting a Polene and have heard horror stories about getting bags fixed/ exchanged. Their policy is very flexible and they will support in store.- the quality. The bags hold well and are clearly crafted meticulously. Their product has always stood out in the market.- very chic and modern, their designs are created with efficiency and organization in mind.”