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February 2024 by Pratima Gluckman
I have had the worst customer service from this company. I had submitted a review before, and it has been taken down. I am pretty sure this one will be taken down as well. I also reached out to the owner Vincent and he blocked my phone number. Please beware of this company. The fact that they are deleting yelp reviews is definitely shady and if the owner does not have the courtesy to hear a customer's voice that is even worse.
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June 2023 by Bo Han
Doreen is so pleasant to work with, very responsible and responsive. She is professional and experienced, offering great suggestions. We are super happy with the window treatments, and would like to recommend her to my friends.
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May 2023 by Gabriele Avzaradel
Excellent experience using Windows & Beyond for the installation of Hunter Douglas shades in the apartment. It all started with Adela who was very professional in understanding our needs for transparent sunscreens in the balcony. The four shades came in within the expected timeframe and were very professionally installed by John and Rick. Due to such positive experience we order white shade in the bedroom that also were installed successfully.
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April 2023 by Arindam Samanta
We had an amazing experience with Windows & Beyond and Ricky/Vincent. Our house is a brand new/custom built luxury home and we surveyed each & every major installers (15+) in Bay Area and Windows & Beyond. Ricky is amazing a pleasure to work with. Their showroom is excellent to narrow things down. Ricky is trusted/knowledgeable/very prompt in response, always on top of this. The quote for Windows & Beyond is best. We have arched windows and complex things. Ricky and team could install a bar. Their quote was down into details. Finally on installation day John came and he is top notch installer, knows his stuff. Each & all windows are automated and we are extremely pleased. 5 Star and extremely strong review for Ricky and team and Vincent and Windows and Beyond
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April 2023 by M Miller
We used Doreen some years ago when we updated the shades in our home, and we remembered the quality of the service and product when we needed shades and privacy film for an addition. Again, she helped narrow down the many color choices to match our interior color scheme.
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April 2023 by Bradley Washington
Friendly, greated me with a smile when I walked through the door. The final product is perfect. Living room looks so much different. Would highly recommend for window treatments.
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January 2023 by Jason Lin
Doreen is very helpful when we were visiting the showroom. She is knowledgeable and friendly helping us to get all shades for our new home. They are very responsive even after we installed all shades.
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September 2022 by Paul L.
In 2015, I got 2 quotes for Hunter-Douglas vertical blinds. Windows & Beyond's came in 16% higher, so I went with the less expensive quote. After all, it's the same product, right? Wrong. Last week, one of our sets of blinds acted up, so I took them down to take a closer look. I got stuck during the repair, and looked up who to call for help. Our original salesperson? No longer in business. I called Windows & Beyond and nervously asked for help. Rick, who apparently has been doing blinds for 40 years, kindly gave me the key tips in 2 minutes. He didn't ask me if I purchased them from him, or ask me to come in in order to upsell me. Straight, genuine, generous. I didn't tell Rick our backstory, but I said to myself, if it works, I'll post a review, and then the next time we have to buy blinds, we'll go to them. We fixed the blinds - well, at least enough to keep them going for a bit longer. They get our next order. Thanks, Rick.
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September 2022 by Frank Tsai
We finished our the last but not the least widow treatment — a hunter Douglass wood shutter for the small side window next the front door. Doreen worked with us closely to finalize the design and implementation that started more than 2 years ago, suspended due to covid pendemics, and resumed and completed last month. She even honored the price that was quoted 2 years ago. The quality and service is unbeatable!
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August 2022 by Frank T.
Doreen is still there best! We had our 4th round of window treatment started 2 months before the pandemic, all were finished except the small side window next to our front door. Recently we reached out to Doreen, and she went through the design and implementation with us and honored a great price of hunter Douglass shutter that is comparable to the pre-pandemic. We would definitely recommend window and beyond, especially service and help from Doreen.
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July 2022 by Lisa R.
Windows & Beyond was recommended by our interior designer. They're super professionals. The Hunter Douglas plantation shutters and wood blinds are of excellent quality. The measurements and installation are perfect.
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July 2022 by Karne N.
Regarding the questions raised by the gentleman at Windows and Beyond. Yes, I did receive the March 24th response to the March 12th measurement information I had sent you after our conversation on March 11, I believe. That was 12 days later, during which time we were actively talking to other vendors. Silhouettes were not the product we wanted and the prices you quoted were much higher than the vendor we ended up selecting. By March 24th we had detailed descriptions, product choices and prices from a number of interactions with that vendor and we were done.
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June 2022 by Art L.
About time to write the review. For 3 houses along the 20 year journey, we bought from Windows & Beyond. As the company grew through our 3 purchases, we get the same excellent service and on point professional consultations that yields the best fit for our budget and style. The material qualities of all window coverings are top notched, given they are an official authorized Hunter Douglas retailer. Their installation service and customer service are the best in the SF Bay Area. When the appointment is made, installers come in on time and polite and efficient in getting it done. Not all authorized Hunter Douglas retailers are the same. Windows & Beyond staffs strive to get the right product and the right measurements to get the job done right the first time. This saves lots of headaches for a necessary prolonged purchase/installation process. Wrong; I'm not their salesman. Just a passionate customer who is VERY satisfied!
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April 2022 by Lee M.
Tried to get an estimate for a decent sized project, was asked to send in photos of our windows. Sent in photos with design inspirations, was asked to send in measurements as well so they could get together a quote. All of this before a consultant even came out. Asked why all of this was needed ahead of time and haven't heard back since. Maybe I just don't understand their process, but every other company sent someone out to review measurements, material options, treatment options etc. Here it just felt like we were an inconvenience and they wanted to access the situation before sending someone out. Could be wrong though. 2 stars because initial conversation with phone rep was pleasant, wasn't as if they were rude or anything. Maybe they just don't think our job is right for them.
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December 2021 by Steve R.
We had motorized Duette blinds installed a number of years ago. Since then, one of the wires from the battery pack began failing. No problem - they gave us three spares for future use! Most recently, one of the blinds stopped working. I brought the whole thing in for them to repair, and they immediately noticed the battery pack itself was somehow messed up. No problem - they gave us a new battery pack (again, no charge!). We were back up and running that day. Very easy to work with, very responsive customer service!
