Verizon offers a wide range of mobile, 5G home internet, and business solutions at their Palo Alto store. Customers can also conveniently schedule in-store appointments or place online orders, with options for free 2-day shipping, express lockers, and same-day delivery. The reviews highlight the exceptional customer service provided by Verizon employees, such as Justin, Jocelyn, Jay, Yaritza, Joselyn, and Shannon, who have been praised for their patience, clarity, and professionalism in resolving customer issues and providing personalized assistance. Customers have expressed their gratitude for the time and effort these employees have dedicated to ensuring a satisfactory experience.
Thank you Jocelyn for helping me transfer from AT&T to Verizon. She went out of her way to help me get the transfer completed and welcome me to be a new Verizon member! Customer service gold standard!
March 2026
Amazing experience with Shannon at Verizon store in Palo Alto. Very patient, immediately understood and explained every step of the way how to fix the problem. Truly a star! Thank you Shannon!
March 2026
Andrew and Kristen were great, professional courteous and efficient. Andrew explained everything until I understood all the options thoroughly. His patience was greatly appreciated and now we can travel internationally with phone service for the entire month of April and for less than we expected to pay. Thank you Andrew!!!
