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January 2024 by Chip Smith
This is the only location I was able to find the 512gb Galaxy S23 Ultra. They had 1, in the time-lock safe, so I waited for it and was able to take my trade-in with me to do the data transfer and migration.The folks who helped me were friendly and polite, and were happy when I solved one of their crossword clues...This is the place you want to go for your business' wireless needs.
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December 2023 by Shin T.
Complete lack of costumer service. We came to shop for a plan for Apple Watch . The store rep who saw us, without any greeting or explanation, motioned to the front. Only after some wait did we realize there was a check in pad to sign in and wait for a text when it's our turn. One hour after placing our name on the list, during which we were able to visit both the nearby T mobile and AT&T store, (and found out about their plans and still had time to get ice cream), we finally received a text we're next in line. After heading back to the store and got told by the rep someone will be w us shortly, two other reps then attended to two customers who walked in after us that flagged the reps down . The rep we approached about us being skipped over after one hour of waiting was curt and rude. We ended up purchasing our stand alone data plan for our son's Apple Watch from T mobile just a block down the street for a great price in under 10 minutes with amazing customer service (turns out Verizon doesn't even have a smart watch plan that's not linked to a cell phone plan, something the rep could have just answered in a minute). My advice is to avoid this store or if you must visit it, forget about the check in system which they don't honor and be prepared to be aggressive and cut in line to get help.
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September 2023 by Rob F.
DO NOT COME TO THIS VERIZON STORE! They say on the phone it's a "Corporate Store" so I was directed here and the manager Michael is no help at all. He didn't want to say anything, doesn't talk. I had Verizon on my speaker phone and he didn't want to talk to them. Compete waste of time. Spent another hour and fifteen minutes on the phone with Verizon while here and there was still no resolution. I mentioned switching to another carrier and Michael then said "let me know if I can help with that". I don't know if Michael is not happy here but he should not be in Management of any kind. Yes the store is empty, go to ATT, very good customer service and my new plan is just great! No hassles and bye bye Verizon thanks to Michael at the Palo Alto store. I was a Verizon customer since 1997!
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June 2023 by Water W.
Total and complete incompetence. There is a reason this store is empty and the other stores in town are full. Go there, not here. Cannot recommend this store for anything related to cell phones or service.
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January 2023 by Chris G.
I can recommend this store without reservation: I had a network issue with a tablet that was needed for field work, and connecting to a new service provider was impossible. Both Jay and Kevin did outstanding troubleshooting, and in a few minutes the device was fully fixed and ready for action, saving the day for a client who was in town to view some car navigation demos. A great job by this team, thanks again.
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January 2023 by VC m.
Horrible customer service at this Verizon store on University Ave., in Palo Alto, CA which necessitated my calls to Verizon customer service about porting over data and apps to my new phone. Cheryl in customer service at their 800 number was wonderful in explaining the new process. Your associates in the store were rude and condescending to my wife who is not tech savvy. We were surprised about the new $30 fee for transferring data to a new phone. All your associate had to do was say, "let's just break open the box and I'll get it going for you and I can check in if you need help while I'm helping other customers as the technology as improved making data transfer easy." Further, the store was not busy which made the lack of customer service non-sensical. I am doing the port now and I see how easy it has become. It's literally a few minutes of answering some questions and selecting some terms and agreements and then the data starts transferring. So, the question is, why does upper management think rudely turning away a customer who just bought a new iPhone Pro is better business than me spending 45 minutes with Cheryl in customer service airing my grievances? Was that really worth $30 to Verizon's bottom line? So, my "2" is not because of Cheryl, she was professional, courteous and knowledgeable. My "2" is for your upper management that thinks a $30 fee to assist in data transfer makes good business sense. It does not. I have an idea. Why doesn't upper management go observe what's going on in your stores before making penny-wise / pound foolish decisions.
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September 2022 by Donald B.
I was having issues getting my esim to work on my new phone. Chris was great and made the process simple and easy! My phone works now, thanks Chris!
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September 2022 by Carol N.
The customer service at this location is sorely lacking. The manager, Chris, doesn't seem to want to be there and not knowledgeable about the offers. His attitude was nonchalant and I regrettably visited this store to do an upgrade on our phones.
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July 2022 by Michael T.
It says its open online but then when we arrive its "temporary closed" . Gas prices too high to drive over here and then to redwood city . When i called , guy on the phone said they were suppose to be open . He didnt even know they were closed . AT&T is better . Thats why im transferring .
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March 2022 by Luis R.
The worst experience ever. Yes, the sale was smooth but it's extremely upsetting that my bill wasn't explained. He failed to explain my bill, how to sign up auto pay, how the auto discount terms need to be met to get the discount or how my trade-in devices need to be sent. Jose is the sales rep. He literally was happy for the sale but didn't bother for any of the actual customer needs. Didn't tell me how to sign up for Hulu, Apple Arcade or anything. Like hell man! Do your god damn job! Every time I go to the store they don't bother to help and instead direct you to go online/app. Bunch of bullshit. Help your customers. Not like your jobs are that fucking difficult.
