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August 2024 by Hester Che
Bad experience. The lady did not help me to ship certificate mails. She insisted I need to buy the stamps by the machine, finish the labels by myself. Later, I went to other post office, got a in person help for shipping. Please don’t waste your time. Go to other post offices for services.
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May 2024 by qing wang
Horrible, very bad staffs here, not help at all. I came there in the morning, staff there already in bad mood, I can imagine how clients would experience in the late of day. This post office should close. Too bad place.
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December 2023 by Eugenie “Nane”
WORST post office ever. They accepted a DHL package with items worth $500…I came back the same evening after talking to DHL and they said to go back to the location and see if they still have it because they should have never accepted it…the two women that were there were very dismissive and saying and offered no help they just said that the package has been taken and that’s all they could tell me…the package was accepted by unfortunately a disabled person and she might have misunderstood that they don’t accept DHL packages.I went back today ( a week later) after dropping off the package to see if it made it back. A guy name Edgar - was dismissive as well which is super frustrating- I don’t understand why they get so disrespectful when we’re just looking for help or at least know where we could find help to track down this package.Overall just a terrible experience at this office!
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November 2023 by Valorie Beer
Caroline is great! Friendly, efficient. BUT I mailed a Priority Mail Express package ("Money Back Guarantee") that not only didn't arrive on time, it didn't arrive at all. Refund can't be processed until 2 days after mailing, but even after that I was told the "refund period hasn't opened yet." Now I'm out over $58 for the postage, $75 for the contents, and 200 hours of labor for what's inside.PS: Two employees at Bayshore main PO told me I couldn't get a refund until the (LOST!!!!) package has been delivered.
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October 2023 by Chung-Wen Liao
Unbelievable. Got there at 4:45pm and they were already closed. I saw at least three other people came around the same time just to find that they were closed.
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October 2023 by Sonia Mehra
Always lose my packages and they get returned to me
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October 2023 by Long Nguyen
Bad service.
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October 2023 by X Y
Bad experience！
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July 2023 by Chad Rech
Opens at 9am. Can’t process cash transactions, provide stamps or a money order until 9:30 when the second person arrives, but they are currently out of money orders so no idea when manager will be in with more. USPS is getting to be more unreliable! AVOID THIS LOCATION UNLESS DROPPING OFF PREPAID PACKAGES.
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May 2023 by Anirudh Koul
Fast service, courteous staff, clean store containing a self service kiosk proving a convenient alternative to the full service counter. I was in and out within two minutes, even though I was third in line.
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February 2023 by Jenkins Magnus
Still the best way to send a letter with proof of date and guarantee delivery.
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December 2022 by Charles Foo
Absolutely horrible staff. Came to the post office at 4.45, was filling in address slip and packaging my packets.The lady came over and closed the line at 5 sharp, despite telling her I came in before the close time and am ready to mail my package.When I went to the queue she pretended she doesn’t see me and refused to service me.I’m filing a complain.
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December 2022 by 7
Good post office except the mailboxes outside only take letters and none are big enough for packages despite there being 4 of them
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July 2022 by Nikita Kutselev
I got "Your item arrived at the PALO ALTO, CA 94303 post office at 9:15 am on June 13, 2022 and is ready for pickup." in the USPS tracking. But when I came to the office two days later the staff refused to give me my package, saying they sent it back to the sender. This is absurd. People just wasting their time there.
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April 2022 by Vera Maksymiuk
Why doesn’t anyone answer the phone? Been trying to get assistance for an important issue and it seems like it’s impossible to reach any live person at USPS
