-
March 2024 by Deseriee Golden
Very good service & helpful
-
February 2024 by Monique Murphy
Have been going here for years and have always experienced helpful and friendly customer service.
-
February 2024 by Karen Ratzlaff
Had a recent easy-peasy Amazon return drop-off. In and out in less than a minute. Plus they handle my Chairish Drop-Off-and-Go orders. These take a bit more time, but they get the job done and the items (often large and/or breakable) arrive in perfect condition.
-
February 2024 by Jie Gao
Friendly staff, fast service.
-
January 2024 by Sam Rod
Don’t bring your Amazon returns to this location. Just brought my package in and because it was not in the original shipping box, they tried to sell me a $45 box. Just to ship it off for a return! Amazon does not require a shipping box in their instructions! So why would I pay that much…for a RETURN BOX! Was able to drop off my package at another UPS without having to buy a shipping box.
-
December 2023 by nsgold usr
Had a visit to this store today. It was busy as usual but I was helped with my notary and a package to return. Many negative reviews previously but during my wait time of almost 5 minutes, I witnessed people walking in with various items with almost no packaging around. The staff had to take time to ensure their items are safe and often people did not like when they were suggested to come back with proper packaging. The staff also offered a complimentary one time which was nice. I'd definitely go to this location for your shipping needs.
-
December 2023 by nsplat usr
Besides the wait time during peak hours 1-3 PM, everything is great. Love their services. I was able to use their services for the passport photos for my baby, Jay is super helpful. I has also used their notary, packaging and mailbox services. Definitely a great sense of customer satisfaction here. A good neighborhood store.
-
December 2023 by Marc DeVincentis
I just dropped off some packages here and got some lovely service with a smile. I remember this place staff used to be not very friendly but that seems to be getting much better. I wonder if it has new management? Will definitely come back.
-
December 2023 by nssil usr
Very friendly front staff. Jay is always helpful and tries to help. Good to see that the new management for this store is awesome! Keep up the great service guys!
-
October 2023 by Rabendy Inc
They do not care about your shipments!!! Mailed cases of highly collectible wine and it arrived to the auctioneers broken.There was another instance when the MacBook Pro that was going in for a repair never reached its destination.
-
October 2023 by jason zelaya
Came ONCE last week, my girlfriend needed a lifescan and two employees made every excuse possible not to do it. Came back next week no circumstances changed. Max was extremely helpful and had a great attitude doing his job. I work in fine dining hospitality and financial services and I really appreciated the unreasonable hospitality behind his ethic.
-
August 2023 by Yvette Ngo Vo
Quick and easy Amazon returns. The employee helping me was very nice and friendly.
-
August 2023 by Ben Lavasani
Anyone who has Amazon returns, don't use this store's service. They are a completely rip off. I returned an item to Amazon in its original package. At the time of return process, Amazon, said no box needed but this UPS store refused to accept unless I had to buy a plastic bag for $7.00. I don't recommend them at all.
-
July 2023 by Allan Bedwell
Go somewhere else. Anywhere else. I attempted to return an Amazon product here that had a severely damaged shipping box during delivery by UPS. The box was so damaged I didn't open it. It was still taped up.The UPS staff here refused to ship it unless they charged me for a roll of packing tape to tape up the box. They cited UPS liability, despite the Amazon Return QR code I gave them that indicates the shipping box had been severely damaged by UPS in transit and was unopened. UPS already had full liability for the shipment due to servely damaging the shipping box. That was lost on the UPS staff who didn't even ask me before attempting to charge me for the packing tape. I walked out.Terrible customer service.
-
June 2023 by Richard F.
Great, Store, and very personable service. I've use this location many times, and very happy with Personal and their follow through on detail. I highly recommend!Rich