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October 2024 by Two Moons
When I walked in the store. The two sales persons were sitting in the sofa and chatting…
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April 2024 by H M
I love Tory Burch stuff ✨ I’ve especially really loved few pairs of shoes + a tote I got from TB.Hmmmm.. (^ー゜)But this place— this location—is ermmm…how to say…it’s quirky!¯\_(ツ)_/¯Some features include: limited -stock, -patience, and -service for customers.Perks: —> will help convince you to save your money! :D Treat you as invisible if you feel antisocial!When you finally ask them about products: they use their excellent retail experience to look at you like a they saw a bug!I Used to think “wow!this must be what it’s like to walk into a TB!”but uhhmmmm— yeah no gurl—Lol it’s just this location~~(⁎⁍̴̛ᴗ⁍̴̛⁎)As a TB fan and customer of a measly amount of 2.5years and counting—I will def come back again when I want to turn that smile upside down!!( ´ ▽ ` )ﾉ???love y’all~~keep up the good work~~ thank you for the unique TB experience!I saved so much money~~
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April 2024 by Umut Ozertem
I think the person that was assisting was drugged. Moving very very slow --walking, packing, even talking. He was helping us with a pair of shoes. Brought the wrong color, then the wrong size. I don't understand how this happens unless he was under influence of something.
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February 2024 by Oksana Ostrovska
Amazing place for woman ? It was our second purchase and the same it was so nice ? Staff was friendly and very cute ? They answered for all our questions! We got present with our purchase ? I love Tory Burch atmosphere and ideology ? Thanks guys! We will come back ?
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December 2023 by TIna Herndon
First of all, I love Tory Burch shoes and purses!!! Just had an awful experience with the PALO Alto, CA store. Order a Christmas gift to be shipped to me. The box was in terrible condition and sneakers dirty. I can only “assume “ I was a return item. To me when I order Tory Burch… I have high expectations with the shopping experience. I want the same experience I get from Louis Vuitton
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December 2023 by Shao
this store sales person like to play game with customers. Horrible experience.
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November 2023 by Natalie Bolson
I was grateful to be able to exchange my perfume when I opened the box and it was the wrong one! The kind staff helped me find the right one, even though it is now discontinued, which is terrible news to me.
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October 2023 by Mr. A.
Terrible service:I drove a half hour to drop off an online return for a "fast and easy" process. The first employee I spoke with told me that she couldn't accept the return because their printer was broken. I suggested that she generate the label so that I could take a picture of it for my records, and she could print the label when the printer is fixed. The manager heard the conversation and came over to tell me that his store no longer accepts online returns. I pointed out that the receipt states that in-store returns are acceptable. He stood firm in his assertion that his store no longer accepts online returns. I mentioned that it was odd that the other employee claimed that the printer was broken. He shrugged it off.
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September 2023 by sim k.
Came in for an exchange, Andrew assisted me through the process. I was in a bit of a rush, but he was very understanding and professional. Thank you!
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August 2023 by Christina K.
I went to Stanford Shopping Center a week ago, where a friend of mine asked if I wanted to go in Tory Burch -and I ADAMANTLY said no.I wish Zero stars was an option for this store.Before covid even happened, I went into the store with my sister after we worked out. We wore all black attire (typical exercise clothes of ours) and walked into the store as we would any other store. We were friendly with staff as we were looking at shoes, and took a photo of one I was interested in, but wanted to sleep on it whether I wanted to buy them or not. We spoke to a salesperson as we looked at the shoe and had a little bit of small talk. We put the shoe back where we found it, but as we were walking out of the store we were FOLLOWED BY TWO GUARDS. Was it the non-coiffed/ not-so-perfect hair (how should our hair look after a workout? We were wearing ponytails), the black clothes, our Southern European features that led Tory Burch to call guards to follow us outdoors? I have no idea. As we were walking out, I had no problem saying aloud "I don't know why guards are behind us," to make it apparent to the staff there we have NEVER had this happen to us anywhere else -Coach, Neiman Marcus, Burberry, Balenciaga, LV (the list goes on) in the USA and Europe. I found it so appalling I've never bought anything "Tory Burch" again. I'm content with that decision, and taking my friends elsewhere to go shopping where they receive positive customer service and lead us to be long lasting customers. If you want good customer service and a positive shopping experience, there are so many other brands that can provide that for people besides this inferior place.
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July 2023 by Jenny L
I was treated very rude today. Me and my mom were standing in line under the sun (100 degrees) to wait to enter the store. The associates kept telling us they just need a few minutes to let us in. We have been waiting and waiting. When it’s our turn, the lady just told us they are at full capacity and they care closing. We will have to leave. I totally understand that they were short staffed or they were closing, but I would really appreciate that they can tell us at the beginning instead of just telling us to wait. But when I complained it to another lady, she said do you want to come in and take a look? So it looked like they can let the last customer in. This is the second time I was treated poorly by tory burch associates. I would never come back.
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July 2023 by Dharma M
Nice store and the worker us very friendly.
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July 2023 by Jenny Luo
I was treated very rude today. Me and my mom were standing in line under the sun (100 degrees) to wait to enter the store. The associates kept telling us they just need a few minutes to let us in. We have been waiting and waiting. When it’s our turn, the lady just told us they are at full capacity and they care closing. We will have to leave. I totally understand that they were short staffed or they were closing, but I would really appreciate that they can tell us at the beginning instead of just telling us to wait. But when I complained it to another lady, she said do you want to come in and take a look? So it looked like they can let the last customer in. This is the second time I was treated poorly by tory burch associates. I would never come back.
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March 2023 by MH H.
My husband and I visited last weekend and were beyond impressed with our sales rep., Leticia. She asked all the right questions and genuinely showed interest in assisting us. I wasn't looking for anything in particular and ended up purchasing a tote and earrings. I normally shop Tory Burch at Nordstrom's, however, my experience at your location changed my mind. Thank you Leticia for making our purchase a delight.
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February 2023 by Tui P.
Had a return that was taking longer than usual to receive the refund on, due to the way I purchased it, so Mario from the Palo Alto location was really helpful in helping me figure it out. Took a day or two to finally get it settled, but he took all the headache. Just kept me updated on what's going on Via email or phone call. Really appreciate him. Will most definitely continue to be a customer with them.
