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August 2024 by Reydan Acsay
My wife had a good experience with their consignment process
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August 2024 by Zemog
Horrible company do not consign with them total waste of time and money they will just scam you!
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August 2024 by Seok Park
This location lost 2 of my items and then 2 months went by without any word on when my items would be listed online. When asked where it was they said the items could not be located. The items I left off were Luis Vuitton belts and shoes worth over $2000. When I inquired about the missing items they tried to cover up the fact my items were lost and quickly changed my items in my profile to say that I dropped off two random items that weren’t even mine. The real real reached out apologizing for losing my items and informed me that I would be compensated for the items for what it would’ve been sold online. They compensated me 70% of what my items would’ve sold for not even an attempt to reimburse me for their faults or any other attempts to reconcile this problem fairly. I was paid around $750 for two items that cost around $2000 when I purchased them and was brand new. My suggestion is to not use them for any your luxury goods resale. If you do then make sure you document everything and take pictures of everything so that you are protected and covered in case they mess up. Not only did they lose my luxury goods they failed to make any sort of efforts to make it right with their customer. How are customers supposed to trust you with items worth thousands of dollars when you cant even keep track of your inventory. It’s shady how you conveniently lost my items and paid me significantly less than what you would’ve actually sold it for. You will never see me using your services ever again.
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December 2023 by Ronise Evans
Hours of operation appears to be incorrect. I was unable to enter the store due to a broken door they could have gotten fixed at a time that doesn't interfere with customer shopping hours. I am visiting the area and won't be back.
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November 2023 by Mike O'Donnell
Thank you Arely for helping me find the perfect bag! Excellent customer service at this location, highly recommend.
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October 2023 by Anna Sargoni
This place is on the border of being fraudulent. They took advantage of an old woman who thought she was selling her fur coat for a decent price and wound up getting $60. There’s no way to get in touch with anyone or get a call back. When you call you get somebody in India.
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September 2023 by Susannah Scullin
I shop TRR online all the time. I’m store looks beautiful. And staff are friendly, attentive and helpful. But their products are not put in order by size. I don’t have time to waste looking at every piece that catches my eye to check the size and then find out it’s an XS when I’m an XL. Please order your clothes by size. And, create a sear h for Bangle sizes just like you do Ring sizes.
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September 2023 by Hello Hi
Horrible horrible. Do not ever give the people that work here the time of day. Do not listen to their advice, it’s wrong. They will remove things on hold for you. & you will come in & it’s Sold! They have no concern or remorse or extend an apology. They won’t OPEN a box & let someone who brought a product in to even touch it. Unprofessional & stupid no phone call, no approval from a store. A random phone customer service agent has the power to remove an item out of a cart on hold by a store for a customer! One phone call… no communication or approval. I’m there w/ cash, card & my dress is in the back in a box about to get sent out to someone else. They said NO need to purchase we’ll keep it on hold & make make a note to customer service! LOLLOL Trash
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September 2023 by Eliza Lawrence
They’re really frustrating to deal with, just shop elsewhere.
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September 2023 by Hector Flamenco
Need better men's selection
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September 2023 by Angela
Good atmosphere for shopping second hand designer brands
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September 2023 by Tracy Wong
The jewelry I consigned with Therealreal was lost/ stolen by them. Still waiting to be compensated. Avoid.
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July 2023 by Angel J
The RealReal's customer care is an outstanding example of what good customer service should look like. It's clear that their team is committed to providing a seamless shopping experience, and I am more than eager to continue my shopping journey with them.
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July 2023 by Gabriela Almazán
I dropped off some Louis Vuitton luggages and they have not got back to me, nobody responds calls or emails. Be careful when you drop off things because they post them right away in their site without asking you to previously confirm the quote.
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July 2023 by Sebastian I.
Awesome place! I was blown away by the selection of clothing they had from streetwear to even designer clothing. If I had a bunch of money I would've definitely blown it all here, will visit again soon :)