-
November 2023 by Anne Arjani
Such an amazing store with knowledgeable sales associates.
-
November 2023 by Nikki L
Never been to this location or the container store before till last month. Picked up my online order here, and it took awhile to get my order, which is because they have so many orders at any given time and date!! Good quality stuff, the lady called Kathleen was so helpful and found my hidden order!
-
November 2023 by Sarah Schwanbeck
CS is always, neat, clean, and well organized. Team members are extremely helpful wanting to solve customer organization challenges with their large assortment of products.
-
September 2023 by Giselle Hale
This is not the store for a big project. Difficult to schedule a custom spaces appointment where the person can actually with all product lines. They have part time and full time designers who handle different product lines but that can’t be specified on the website when booking. Floor staff are also unable to book appointments. Tried using the website booking twice and got a junior staffer who couldn't help.
-
August 2023 by annnie69
The Best store. The customer service is amazing; especially by Carol. She goes above and beyond to make sure you leave with a smile. Even though I live 40 min away; I will drive to this store because of the level of service she provided me and my husband. Thank you Carol!!
-
August 2023 by M D
Shopped today, I have to be honest that I would rather drive to the Stanford Shopping Center store than the Container Store in Santanna Row, if it is still open. . The parking at the Palo Alto store is 25-100 feet from the store. You don't have to park in a parking garage where you drive around looking for a spot. This is what I just hate about going any place at . Santanna Row.So, I parked 50' ft from the door. Today I had closet and garage items I wanted to look at. I picked up a pack of 6 wooden hangers with a metal hook. They had grooves in the shoulder area for slim strapped items and a rubber gripper part so clothes won't fall off. These are the first ones I've seen like this so I bought a dozen to try out. On to the suit bags. I wanted 2 for travel and was looking for plastic ones with zippers. Normally I really like the fabric garment bags, but if you've ever had a pair of expensive ivory wool pants fall in the road slush while racing to the Mpls. International airport in the winter, believe me no folding travel garment bag should have any fabric on it at all!Put two of those in the cart. They also have examples of their closet systems and it was fun looking at all the new things that can be fitted into them.In the travel section they had a terrific carry on tote with all sorts of partitions. That's going on a future buying list...reminds me of the Louie V designer bags. In the garage section they also had various organizing configurations. I needed exact measurements so I will be back to pick out those items. All types of hanging devices and cord managers etc. I loved looking at everything in that store as it is a neat-nicks paradise. 2 hours later its time to check out. The staff is efficient, helpful when needed and friendly. Someone is always at the checkout and they have multiple stations when needed. It's fast and efficient! The store is light and bright, with wider isles to make the whole space seem larger. It's a pleasurable shopping experience.
-
August 2023 by Adriana M.
THE WORST CUSTOMER SERVICE EVER! I tried to call the Palo Alto store twice on Saturday. After pressing the number 3 for a live human being, the phone proceeded to ring MANY times until it flipped to "Good-bye", and clicked off. I did that twice. Next, I called corporate customer service and was unable to even leave a message. The on line digital assistant was USELESS. The products they offer are good, but they are not the only game in town. There are other retail stores on the peninsula as well as on line sites to purchase what I am looking for. So much for spending money in our own community!
-
July 2023 by Kate C.
My dad did not have an appropriate travel wallet, and was catching a plane in a few hours. With only 2 hours until we had to be at the store, Laurie, the store's general manager was kind enough to help ensure the order was fulfilled in time. Once again, the container store in Palo Alto came through in a crunch.!
-
June 2023 by May C.
Don't bother trying to do a store pick up here. I had two orders in the past trying to pick up here but "delayed" was the only status I got. I placed the exact same thing at the San Jose location and it was ready within 10 minutes! Called the store here and they were no help. Will not waste my time here anymore.
-
June 2023 by David Salas
If u need just about any kind of container they have it here, with the store layout it's easy to find and explore
-
June 2023 by Kirk G
A great retailer. Seems to have a little knick knack for everything.
-
June 2023 by Erica F.
We had an issue where we forgot some items we purchased at the checkout. We returned weeks later hoping to replace them. Even though we were unable to resolve the issue, the helpfulness of Zae (Isiah?) and the time he took to find every path possible to try and fix this made this frustrating experience still very positive. Just props to the hiring team for getting him. I feel like he'd be a catch for any company/industry.
-
April 2023 by lisa c.
The Container Store needs to stop selling, "Richard's Moth Repellent herbal sachets." It does just the opposite. Yesterday I looked in my closet in absolute HORROR to see a"live moths farm "on the sachet and a giant hole on my new cashmere-sweater, behind the sachet, where they are feeding. Small white winged moths crawling all over. It happened to another sweater and there's holes in all my wool clothes as they migrated to other sweaters in my closet. I'm complaining to this manufacturer asap.I'm writing to warn others, don't use this product!!!! I found other reviewers on Amazon who had the same horrible experience with it !!
-
April 2023 by Sarah Eshetu
Love this store lots of treasures
-
March 2023 by David Murphy
I’ve loved shopping at The Container Store all my life but this location does not have prices on maybe 20% of the items. I don’t plan to come back anytime soon. Very disappointing. Not only do I not support shops that abuse the customers’ money like this for budget reasons, it also sure triggers one’s OCD to see so many empty price tag spots! :oOh, and being burned by too hot water in the men’s room sink was a nice bonus too
