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April 2024 by Leah Flax Barber
Wonderful knowledgeable owner
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February 2024 by Shea B
I brought in a Louis Vuitton pouch with 2 broken zippers, the main zipper at top and a zipper on an external front pocket. I gave them the two original LV gold zipper pulls to place on the repaired zippers. They replaced the gold zippers with brown zippers and did not place the LV zipper pulls, which wouldn’t have matched the brown cheap looking zippers anyway.
I had also dropped off a Chanel wallet with a missing zipper pull on the outside, I had bought a gold Chanel charm for them to place as the zipper pull. They gave it back to me with a gold rectangular zipper pull on it. Very, very disappointed. I paid $325 and did not get quality work or the work I asked for. Never again.
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February 2024 by Shea B.
I brought in a Louis Vuitton pouch with 2 broken zippers, the main zipper at top and a zipper on an external front pocket. I gave them the two original LV gold zipper pulls to place on the repaired zippers. They replaced the gold zippers with brown zippers and did not place the LV zipper pulls, which wouldn't have matched the brown cheap looking zippers anyway. I had also dropped off a Chanel wallet with a missing zipper pull on the outside, I had bought a gold Chanel charm for them to place as the zipper pull. They gave it back to me with a gold rectangular zipper pull on it. Very, very disappointed. I paid $325 (I think they quoted $250 when I brought the items in) and did not get quality work or the work I asked for. Never again.
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February 2024 by Suna A.
Stay away from this unethical and extremely rude people excluding the young woman at the reception) I am relatively new to the are and my office is very close to this store I thought it'd be convenient leave my high heels there to get their heel repaired (minor nothing big) it was late and I should have looked at the slip he gave me. Steve had the audacity to charge $70 for putting some rubber plastic on the tip of the heel! he said he added a small leather piece (at the front of the shoe too). when I said the same service costs about $15-18 in Berkeley he said it's expensive to live in Palo Alto houses are 3 million! i called couple shoe repair shops afterwards in Palo Alto and they quoted 1/4th of what he had me paid. I am still furious. do not give business to this perso.
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January 2024 by Diego Rivera
Have taken various pairs of shoes here for resoling, cleaning, and other assorted needs. Great service and good turnaround!
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December 2023 by Sconyerz
I was blown away by how awesome these guys are! I came in for a zipper fix on a jacket and they were so kind, efficient, and crazy quick. Plus the jacket was as good as new afterward and exactly what I needed; the shop is also very lovely and easily accessible. I will bring my shoes for repair here and only here from now on (plus other knickknacks like the zipper hopefully), and HIGHLY recommend that you do the same!
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December 2023 by Erika B
My experience here was a mixed bag. I brought in a purse that needed strap loop reattached, a shoe that needed a buckle reattached, and a shoe that needed an (intact) sole reglued. They did the first 2 jobs well, no issues there. But my reglued sole came unglued within hours of me wearing it while I was at work, and then the glue came through the sole and ruined my socks. I contacted the shop, sent them pictures of the disrepair, and asked my a refund for just that part of the job plus the cost of my ruined socks. I would have been satisfied if they had just been willing to refund the shoe repair at least. But then they gaslit me and said that they had cautioned me that they couldn't guarantee the repair because of the condition of the sole. Which is ridiculous. I would have never paid $25 to repair on this shoe if I had been warned the sole was in terrible condition (as they conveniently claimed after the fact), and I would have just thrown the shoes away if the sole was cracked before bringing it to them in the first place. As with the other negative reviews, it seems this shop needs to start writing down prices, concerns, etc. before they agree to fix things.
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December 2023 by Matt S.
I was blown away by how awesome these guys are! I came in for a zipper fix on a jacket and they were so kind, efficient, and crazy quick. Plus the jacket was as good as new afterward and exactly what I needed; the shop is also very lovely and easily accessible. I will bring my shoes for repair here and only here from now on (plus other knickknacks like the zipper hopefully), and HIGHLY recommend that you do the same!
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November 2023 by Suzy G.
I just got a new job on California Ave and my shoe broke. I found The Cobblery across the street and they fixed my shoe, had new shoes, polished my other pair and replaced the heel. They are amazing! I grew up in Los Altos and they had a similar shop but they closed. I am a Dansko person 100% and this is my new favorite store. Thanks! My shoes looks great!
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October 2023 by Josephine C.
The guy there thinks he is stitching hold threads to the stuff he repaid. I took a pair of shoes to stitch together, he quoted 60$ each shoe.. I can buy a new pair and have money left for a couple of beers.. a bets.. all he had to do was replace a rivet.. he charged more that the belt was worth..... his father had a store in Los Altos.. those people were very reasonable. And they were in Los Altos.. they could charge.. they DIDNOT. Unfortunately he closed the shop.. don't bother with this opportunist cobbler..not worth it
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October 2023 by A Hewmun
I got my leather shoes conditioned, perfect. Superfast, friendly and somewhat nostalgic. Will return regularly.
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October 2023 by ________
Great work. On time. Fair prices. Will tell you if they can't do it.
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September 2023 by Angelica C.
The work was good but beware! Make sure you remember the price they quote you up front because you don't get a receipt (at least I didn't get one) just a tag without a price. When I picked up my item and asked how much I owe, the guy behind the counter said $30 and in turn I said "I thought it was $25". He looked at the ticket and said, "$25 you're right". He tried to pocket $5. I normally would give people the benefit of the doubt but this guy was so obvious. This isn't about the money just the principle!
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August 2023 by nick l.
Great shop. Rich is super kind and you can tell he really knows his craft. I brought in a pair of Hermes sneakers with a stain in the fabric and they worked their magic to get it out. I'm excited to bring in more shoes and see them refreshed. They do everything here; whether it's leather, canvas or soft fabric. Everyone has shoes and i recommend you bring yours here.
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June 2023 by Marjorie S.
Best shoe repair place. Second or third generation family owned business. Extremely professional. Their work is top notch.
