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March 2024 by jen scan
Took the pizza cooking class and was underwhelmed by the lack of actual prep and cooking being done by us. We were given pre made dough which was fine given it takes time to rise but we didn’t even get to take a crack at making dough ourselves to take home for later. As far as toppings I was disappointed by the lack of toppings offered. There was one 4 cheese pizza and one pepperoni pizza being made. Very disappointing. The dough was also not very good. It wasn’t bad but it wasn’t good. Tasted like school cafeteria pizza crust which was sad. I was expecting a ton of fresh veg toppings and all of that stuff like the advertisement on the website stated with different toppings. There was an option to do a community pizza to share with everyone which had more toppings options but the actual pizzas we made were depressing. I would think with the amount of “instacart” deliveries (3) that came to the class while it was in session that they could have ordered fresh veg toppings. I drove 1 hour and 45 minutes to take this class, can’t say I would come again. What a waste of $69 bucks. Wouldn’t recommend. Also had to ask for an apron 3x before I got one. Might as well just print out recipes from the internet and do it myself and save $69 and gas for the drive. The pizza also looked nothing like the pizza on the advertisement, so all around misleading. Wanted to make a new hobby out of taking these classes monthly, but not worth it at all. Definitely an epic fail on Sur la Tables part seeing that in one full class they make $1260 for this one. But can’t afford anything.
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February 2024 by Peter Rapier
Attended croissant baking class, highly recommend. Very well done.
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January 2024 by Lena Bella
I signed up for a cooking class this afternoon for a 7pm dinner for 2 people on the cozy meal website. This class was at the Sur La Table in Palo Alto.My sister was in town for her birthday and we had a whole evening planned out. After I booked it, I received an email saying it was pending chef approval. I then called the Cozy Meal 800 number and wanted to confirm it was in fact booked and not pending. I was on the phone with the rep who told me the chef had just approved the class for us both. I was charged $187. We canceled our other plan as we really wanted to do the cooking class and were so excited we got in.We arrived to Sur La Table in Palo Alto at 7pm sharp. We walked into the cooking room, were greeted, put on aprons. We then noticed we didn't have name tags. We walked up to the chef who told us she had us on NO reservation, she did not have our names nor did they have space for us or ANY extra FOOD for us to even join the class. I showed her our booking made through Cozy Meal, and she said she didn't know why there was a lack of communication to her and it was Cozy Meal's mistake.I have honestly never had an experience this poor. I am honestly still stunned by the experience and operation of this whole thing. We drove 73 miles to get to this class on time, we were doing this as part of a birthday celebration. When I called Cozy Meal, the woman apologized, and said she would issue a refund and told me to have a good night. Unfortunately, this experience was not repaired by issuing me a refund after wasting 3 hours total of my life.This is absolutely unacceptable, and I am sad a company like Sur La Table has partnered with Cozy Meal if this is how operations work. I was a HUGE fan of Sur La Table, but this experience was absolutely unacceptable.
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December 2023 by Ryan O'Halloran
Our group did a cooking lesson here and it was a great time. Chef Amanda was very nice and very helpful and the food was delicious!
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December 2023 by Ben Flesch
Would recommend a different location if possible. Staff at this location are incredibly rude.
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October 2023 by K Rabago
My husband and I took a Thai cooking class here and enjoyed learning and cooking together! Chef Andrea was so funny and knowledgeable. We made chicken pad Thai, coconut creme caramel, and crab egg rolls (our favorite)!
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October 2023 by Tomer S.
I've purchased a set of 4 cups with specific washing instructions that were hidden in the smallest description. The store didn't explain the unique washing requirement and when I came with the cups (that basically lost their color), I was it's my problem...I will no buy there
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September 2023 by Gary Phillips
It's a great store with good customer service. Also love the classes and I've learned a lot
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July 2023 by sri sri
I love cooking so was excited to build my kitchen with this neighborhood store, but they are always rude and condescending. Had this happen to me atleast 3 times before deciding to give them this feedback.
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July 2023 by Yue Xu
Store assistants should be better trained to have a good attitude to customers.
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July 2023 by Riley S.
The employees were nice but my daughter did a camp there and the head chef at the Palo Alto one was very rude to all of the kids. My daughter said that she would not answer their questions and she did everything for them. On Thursday, the kids made ramen. When my daughter came home that day she said it made her feel sick. My daughter also told me that she had been asking the chef what they were making the next day and the chef said "Can I just see you tomorrow?" and that made my daughter very upset. And when she said this the class had not ended. They also ended class early half of the week when we were paying for the full 2 hours. All of the other employees were nice and helpful it was just the head chef.
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July 2023 by Sunil R.
Just took a super fun cooking class with Andrea. We cooked a French dinner. A tart, chicken, asparagus and pot d'crème for dessert. Delicious if I may say so myself. The store and staff are cool.
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May 2023 by Robin Champaign
The multitude of online texts and emails outlining items for purchase extremely communicative. The oder confirmation responsive and quick. The continued communication and shipping details from Sur La Table have been null. I have had to follow up 3x and this morning get notice that after a month my item has shipped. In a day and age where shipments may be lost, stolen or inadvertently misdirected, this is unacceptable. The new skillet I ordered 4/14/23 will arrive 5/12/24. A simple skillet. The orders I routinely place and get numerous updates on from other competitors put Sur La Table to shame. It is not the delay- it is the lack of responsible updates and communication that I will remember and which will prevent me from ever doing business with them again. Hoping the delivery is correct and undamaged. Keeping my fingers crossed.
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May 2023 by Quynh Pham
If you like to cook, this is the place to get anything you need. They carry the best and highest quality brands. Staff very knowledgeable, professional, and super helpful.
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April 2023 by Ben Slivka
I remember when there was only one Sur La table, in Seattle! Great selection, not inexpensive!
