Shoe Stores in Palo Alto, CA

“Amazing customer service!! All staff very knowledgeable of their products. 2 staff personally helped size our feet. Very fast, excellent and helpful service!! And the most comfortable steel-toe shoes I've ever worn!! (Compared to industry-leading brands like Wolverines) also they are PFAs-free! (Chemical free!!)”

“I was blown away by how awesome these guys are! I came in for a zipper fix on a jacket and they were so kind, efficient, and crazy quick. Plus the jacket was as good as new afterward and exactly what I needed; the shop is also very lovely and easily accessible. I will bring my shoes for repair here and only here from now on (plus other knickknacks like the zipper hopefully), and HIGHLY recommend that you do the same!”

“This shop is very nice with great accommodating and the owner is quick to make sure customers feel valued! Styles to meet a wide range of tastes!! Check them out for your next outfit selections!”

“I think this is a flagship store? I believe this is the biggest Anthropologie store I've visited. Great selection-- they also have a BHLDN shop, furniture gallery, and plant area.”

“this place is absolutely amazing. they did such an amazing job protecting my boyfriend's loafers, I am stunned. I will definitely be coming back! The woman was so kind and attentive, she is very efficient and extremely talented. I honestly do not understand the poor reviews, this place is absolutely incredible!!! If you are considering going to Village Cobbler, take this as your sign- they do perfect work in a very reasonable amount of time for a great price. 10/10 I will not be going anywhere else.”

“I was looking for an item that was not available on the website anymore and they called all the other Rodd & Gunn stores to find this item for me. Amazing staff.”

“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”

“A repeat customer. The service is excellent and the staff expertise on sizing for longevity versus comfort is very helpful. A big selection of shoes too for all ages! We'll be back for the next pair in a few months ?”

“I had a truly outstanding experience at this location, thanks to the exceptional team. Bryanna, Tami, and Roberto were incredibly patient and dedicated, working with me for hours without showing any sign of impatience, even through their lunch breaks. Their professionalism and kindness made all the difference. I wholeheartedly recommend this store; I’m confident you’ll enjoy the same wonderful service. Thank you once again, Bryanna, Tami, and Roberto!”

“Well-organized store with plenty of seating room and the entire Allbirds lineup displayed. There’s a lot of staff waiting to help out; for us, Maria was very professional and answered a ton of questions! It really helped our selection process.”

“10/29/23I returned to order the petite jeans. This time the POS system was working. Teresa was very polite and helpful in getting my jeans ordered and expedited to me. I asked for the name of yesterday's cashier because I'd like to acknowledge her. She was very polite and patient while I tried to get my credit card problem resolved. Her name, I believe is Raji.. thank you all at Madewell 10/28/23Today I went shopping for jeans. I've worn Madewell jeans for quite a few years now so I stopped in there to see if I could find a replacement pair of jeans. I found that the style I currently have do not fit the same way as before so I tried on a new style, Vintage in dark wash. Hummm I liked them but since I'm short, the salesperson, Christina, suggested I try the petite version of the jeans.I decided to go ahead and purchase the ones they had in the store and order the petite version. When it came time to process the purchases, my credit card kept getting declined. I called my credit card company and they assured me that the card was working. It still would not process...the cashier there was very kind and patient, which I very much appreciated. She tried and tried and even moved the sale to a different register. Nothing worked.Brian, one of the managers came over to see what was happening and took the time to assist me in determining what the problem was. I am very appreciative of his professionalism and patience as we continued to try to get my card to work. It turned out that the simple purchase transaction went fine, but there was a problem with the on-line order where my card address was different from the ship to address. Brian hung in there with me trying everything and never showed any impatience.I am very impressed with the level of customer service and patience I experienced today...It was not a huge sale, just a pair of jeans.Thank you Madewell for the excellent customer service. I will go back another day to see if the problem has been resolved so I can order another pair of jeans..”

“Love this store! Jacob was superhelpful in helping me find a great business suit! He went out of his way to help me find shoes similar to what I'd pair with the suit to get a better feel of how it would look put together. The tailor, Mr.Said, took careful measurements and voila the suit was ready in a couple weeks! And Peter today helped me pick it up. (And he may have a second career as a Yelp cinematographer!) Super gracious! Zegna never disappoints! Been here before and now back again!”

“The people who work here are really kind and helpful . The clothes are all sustainable and beautiful . I love the simplicity of the designs and the natural fabrics . It's great to find clothes that don't have prints on them . The store is clean and bright .”

“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”

“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”

“Several weeks ago,I had a very positive experience when shopping at the Palo Alto location. I had a very large return, and the manager Daisy, was very pleasant and efficient. I will share my experiences with others, and encourage them to visit this store.
Linda B.”

“I'm a bit perplexed at the poor reviews. I live in SF but JK is a must-stop whenever we're at Stanford. The employees have always been nothing but welcoming and thoughtful whenever we come, even when our dog escaped the fitting room and ran outside to the counter because he loves the staff. Most recently, we came 2 days before Christmas and the staff kindly set up a fitting room as soon as she saw me holding things and even brought another size without me asking so I could try both. The quality is great, so you'll pay for that, but I constantly receive compliments whenever I wear their pieces.”

“My favorite clothing brand with boho chic look that I totally love to rock! Stanford Palo Alto California store has awesome Sales Staff that are friendly & accommodating, making it my favorite Free People store. ?”

“I love the aesthetic of this brand and how lowkey it is. If you're looking for luxury that isn't noticeable or well known, this is the brand for you. I've invested in a lot of Jenni Kayne pieces and my favorite product is the cashmere fisherman turtleneck. It's the most perfect winter sweater and I have it in three colors. Unfortunately, I've had my share of quality issues with this brand. I had one cashmere fisherman sweater rip in two places (after only a handful of wears as I work from home) and a jacket that stained very easily. I've also noticed that the sandals sustain damages/scratches pretty easily and is very delicate. That being said, the customer service at the Palo Alto location is *GREAT* and I was surprised to see the amount of negative reviews left on here. They gladly replaced an item for me and when it still wasn't working out, they offered me a return.”

“My god, marina and Diana from Guerlain were super helpful with my online exchange. They even took their own time to deal with some computer problems for me. I really appreciate their time and work ethic. Thank you Neiman Marcus.”

“This is a shout-out for Janice who works in the Women's clothing department on the second floor. What an asset to Macy's! Not only was she helpful and customer service driven when it comes to apparel, but she also unhesitatingly assisted me in finding the right exit down the escalator (there are many exits in this big store). Thank you so much, Janice, for making my Macy's experience exceptional.”