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November 2024 by Sheri Novack
Staff is always helpful and willing to offer samples.
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October 2024 by Polly Chan
I accidentally caught a glimpse of a store in Stanford shopping center
Seattle Coffeegear
Definitely a shop that coffee fans will love
A wide variety of coffee machines, grinders and coffee beans
Even a cute coffee cup with solid workmanship~
It’s a store that makes you feel better after visiting it.
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September 2024 by Gerardo Lara
I was disappointed with the service I received on August 24. As a loyal customer who had traveled from another state to potentially purchase more equipment, I wanted to test it out first. I expected a level of customer service that reflects the company's reputation for excellence.
Upon entering the store, I felt that the staff were not interested in my presence, and the overall customer service was unwelcoming. I initially left, thinking it might have been my fault for not asking for help. So, I decided to return and specifically ask for assistance. I inquired about testing some of the equipment on display, but my request was ignored. The sales representative gave my brother and me a brief, vague explanation of the products, then seemed completely uninterested in making a sale and was in a hurry to return to his computer. We ended up leaving without buying anything.
This experience was both disappointing and frustrating, especially considering the effort I made to visit the store in person. Unfortunately, this has led both my brother and me, who are passionate about coffee and gear, to consider other vendors. I hope this incident is not reflective of the usual service at Seattle Coffee Gear and that future customers will have a better experience.
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September 2024 by Mohit Jain
I love this place. Great selection of coffee beans and the employees are super knowledgeable plus customer care is very nice. I bought a Baratza Sette 270 from them. It was defective so I gave them a call, and when I went to go pick up a better replacement they also gave me a free bag of coffee beans too of my choice! They didn’t offer though, had to ask.
I think over the years the quality of the customer service and the overall enthusiastic energy of this place has gone down quite a bit which makes me sad as I love this place a lot, and they really are the only place in town that specializes in a shop dedicated to coffee nerds. For example, when I ask for a sample pour over grinded using the ode instead of the baratza as it is easier to pull a better flavor using it, the request is ignored and they grind using the baratza resulting in an off tasting pour over making it hard for me to choose a coffee bean to buy. Would suggest to be more open to coffee conversations with customers in the future although I get it is hard to have that kind of energy all the time.
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July 2024 by Matthew Sheehan
Brandon is excellent. Knowledgeable and friendly. Shopping here in-person is a must whether you're a novice or an espresso aficionado
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July 2024 by charles-albert lehalle
incredible welcome and help. From high end machines to basic (and efficient) V60. A wide choice of specialty coffees, good advices.
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June 2024 by Pujun Bhatnagar
Amazing welcoming staff with great coffee gear.
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January 2024 by Mayank S.
Horrible customer service and the staff here couldn’t care less.
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December 2023 by Geoff W
Great espresso class!
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December 2023 by Christina Neary
Seattle Coffee Gear is a phenomenal place to see and learn about the vast array of coffee machines and functionality. But even better, Brandon is a coffee machine guru, and really spends the time to understand your needs…before doing any recommending. Brandon is amazing!!! Great customer service.
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December 2023 by Vanya Cuevas
Great coffee class experience! Definitely recommend to all who are just starting their coffee journey.
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November 2023 by Dmitri Morgun
Great service! Bought Eureka Mignon Silenzio today and couldn’t be happier ??
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November 2023 by Dave “Dave M” M
Great place for people who take their coffee seriously. Great service too.
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October 2023 by Alex
Great experience at Seattle Coffee Gear. The staff is friendly and helpful and not pushy. There is a large selection of coffee and espresso machines on display. I visited the location multiple times until I finally decided to buy the Diletta Bello+ and I'm very happy both with the machine and the level of customer service I have received so far. The manager Brandon gave me an in store demonstration and one of the employees personally wheeled my new espresso machine to my car on a cart. After this, I called in to ask some questions and they were patiently answered. Looking forward to enjoying the new gear.
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October 2023 by Alex L.
Great experience at Seattle Coffee Gear. The staff is friendly and helpful and not pushy. There is a large selection of coffee and espresso machines on display. I visited the location multiple times until I finally decided to buy the Diletta Bello+ and I'm very happy both with the machine and the level of customer service I have received so far. The manager Brandon gave me an in store demonstration and one of the employees personally wheeled my new espresso machine to my car on a cart. After this, I called in to ask some questions and they were patiently answered. Looking forward to enjoying the new gear.
