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November 2023 by Whossergio ..
Just drive farther to a better one. Save your gas, save your time, save your patience.
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October 2023 by Minmin C.
Will give zero star if possible. The store sells ice cream that has been opened and eaten by others. Disgusting. When we brought the ice cream back half an hour later, the cashier refused to take it back since we don't have the receipt anymore. Unbelievable. Won't be coming here ever again.
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August 2023 by Jack D.
I live in walking distance to this location, which should be nice. But it isn't. I've lived here for over a decade and noticed a lot of changes here. In the last few months this location has taken a serious turn for the worse. And it needs to be called out. From a normal customer perspective: the shelf's are often sloppily stocked, if stocked at all, and the price tags on the shelf often do not correspond to the item above. So you think you found a good deal, but in reality they just over stocked the shelves with a different item to make it look fuller at the expense of accuracy. That is when the shelves look stocked, as you can see in my photos, god forbid you want a specific kind of dairy product. Their milk box ALWAYS looks like that photo. Doesn't matter the day or time of day. Their produce department has taken a nosedive lately too(see photos). The yellow AND red onions look like they've been on the shelf all week. Rather than trying to sell that to customers, it should really have been taken off the shelves. But no, management sees nothing wrong with items like this being offered for sale. And I saw the manager or assistant manager walk through the area no less than 3 times while shopping today. Another note on produce is they have terrible labels, the shelves are empty and again, labels don't match the product. If there are labels to be found. Many times there are none at all. From a delivery perspective: if you're picking up orders from here, get ready to offer LOTS of substitutions to your customers. They don't have a firm grip on their inventory at all and many things your customer wants, will simply not be there.
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August 2023 by Antonio G.
This morning I decided to go to the Safeway deli to get sandwich meals for my coworker and I. Upon arrival I instantly noticed the same lady/deli worker from a previous visit and said hello. I didn't catch her name but she looks like she's the main one back there. She sounds like she's got an islander accent. While I was waiting my turn I noticed that her nose was runny, and when she got back from grabbing bread from the bread isle there was no swap of food prep gloves. She left the deli to go grab bread because they were completely out of bread variety and the person in front of me wanted wheat. This was the first red flag. Second red flag was when she was prepping the guys sandwich in front of me there was a lot of things "they didn't have". Finally it was my turn and instantly she said there wasn't any meat, sauce or peppers for the meal deal that was advertised. At this point I was well into my lunch break and I had to settle for whatever. When she was preparing my coworker and I's sandwiches I couldn't help but notice how old the veggies were. Seemed like they were there from the day before at least. I'm not exaggerating. After I got my food, there was a clear disgusting smell coming from the sandwich and I knew it was the tomatoes and onions. Sure enough they were bad. No way they were prepped that day. I suspect they had been sitting from at least the day before. This is the second bad experience I had at this deli and the first time another cashier tried to step in speak up for me but I kept denying any wrong doing from the deli worker to not be rude or disrespectful to anyone. Clearly, the other Safeway worker that was trying to call the deli worker out on my behalf must know the deli being disgusting is common. Did I mention the whole time this ladies nose was running and she kept having to suck in her snot? This was a terrible experience because I had to throw my Frankenstein Sandwich out and remained hungry for the rest of my shift. I really hope someone does something about this because honestly it's a health risk. It would suck if someone got sick off the neglect going on there.
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August 2023 by Stephanie O.
Had some time before church on a Sunday and decided to stop by to grab some groceries This Safeway is pretty much like any other Safeway with the usual deli, produce, and refrigerator sections. In the span of 10 minutes -- I ended up putting a coconut milk, a People magazine, and Nature Valley granola bars variety pack. I also used the self-check.
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December 2022 by B12 B.
Hard to believe this store can be any worse, but here we go again. I used the online shop site before entering the store. I added items to my list so I would get all my discounts. Clipped all specials and put the just for U items on my list too. Upon checking out my husband noticed we did not get discounts for the coffee creamers, should have been 2 for $7.00. Also select spaghetti sauce clearly marked as $1.99 each but got charged full price. I was so annoyed that I decided to walk back to the store to get this corrected. Elizabeth did the discounts for us but I am thinking what happened to the $5.00 coupon you are supposed to get if the prices in the cash register are wrong???? If not for the fact that I can just walk here I would never enter this store!
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October 2022 by Robert H.
First time ever I tried the deli at Safeway, the one on Middlefield in Palo Alto. I ordered and ate a hot ham and cheese sandwich on sliced sourdough bread with mayonnaise. It was fantastic. The best sandwich I have eaten in ages. Wow. What a pleasant surprise. I also ordered a small bag of chips and a bottle of water. The total price was modest, to say the least. I sat outside Safeway on their bench. I wish that they had some tables and chairs for eating inside and maybe one or two outside.
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May 2022 by Caleb L.
Standard average Safeway products but bad service. Today I was trying to buy some fish. Originally I planned to buy one piece of rock fish fillet. The guy serving me was a young Caucasian man with round glasses. While he was wrapping up the fish for me, I noticed rock fish was on sale and decided to buy one more piece. He was clearly upset and said he had asked me before if one piece was enough and I said yes. He reluctantly unwrapped the pack, added one more piece, and asked me in bad attitude if I am sure that is all I want. That is horrible customer service
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February 2022 by Fiona F.
Why are the UCC coffees all the way in the back on the top shelf . People barely over five feet have to climb the shelf to acquire these bad girls. #movethemdownnnnn Side note, Safeway is fire otherwise.