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November 2023 by Edna Hansen
Professional designers created an amazing interior for our home. We are in love with every detail and thank them for their excellent work
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October 2023 by Sherry Battiste
The company handled the kitchen installation promptly and with great care. We are delighted that we chose them for this task. Highly recommended!
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October 2023 by Iesha Birnie
Big thanks for the high-quality kitchen renovation. Attentive craftsmen took all our wishes into account and offered interesting solutions. Now we have our dream kitchen!
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October 2023 by Racheal Lubinsky
The designers showed flexibility and considered all our preferences. We received an interior that perfectly complements our lifestyle
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October 2023 by Alexa Samala
Many thanks to the team of designers for their patience and creativity. They created a harmonious atmosphere in each room of our home.
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August 2023 by William Brickman
Many thanks to the team for the excellent kitchen renovation! The result exceeded all our expectations. We especially want to highlight their creative approach to design, as our kitchen now looks stylish and modern
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August 2023 by Apraksiya Bekker
The professional installation of bathroom furniture and plumbing made our life much more convenient. All the work was done neatly and efficiently. Very satisfied!
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August 2023 by Micheal H.
We did a lot of showroom browsing and decided on getting designs from a few companies and ended up going with Ronbow. We liked Wendy's design and communication the best. We did a few design revisions taking Wendy's experience and feedback into consideration. We are waiting for the cabinets and if delivery schedule and quality are what they show in the showrooms we will be happy campers. Will update review accordingly.
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August 2023 by Richa Aggarwal
Had high hopes from Ronbow but I cannot express how utterly disappointed and frustrated I am with the delay in my cabinet delivery.We got our final on-site survey done on May 22 and placed the order (submitted and paid in full) on Jun 10 and was promised 4-8 weeks delivery time (as advertised on their website). When I contacted the designer to inquire about the status of my order, they said they will not know until it goes into production. I don’t expect this response from a company that boasts of local manufacturing facility. As the days turned to months, I continued to follow up but the customer service has been abysmal. Got this standard response full of disclaimers.“Estimated Completion Date: 9/15/23Please note that this date is an approximate, and while we strive to meet it, unforeseen circumstances may arise that could cause slight delays”With their current ETA, the cabinets will be delivered after 4 months from the survey, with a strong possibility of further delays. Our remodeling project is on hold and we have already been without a kitchen for several months now. This is in contrast to their website advertising fast lead times of 4-8 weeks. When we brought this to their attention, the customer service shrugged it off saying their lead times vary with the order.Their inability to communicate effectively and keep their promises has been very frustrating.I hope this review serves as a warning to others that the lead times of 4-8 weeks on their website is misleading and also prompts the store management to take a hard look at their operations and customer service practices
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August 2023 by Sergiy Bespoyasnuy
We were pleasantly surprised by the quality of the kitchen renovation and installation service. Everything was done quickly, neatly, and professionally. Our kitchen is now not only functional but also looks fabulous.
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July 2023 by Richa A.
Had high hopes from Ronbow but I cannot express how utterly disappointed and frustrated I am with the delay in my cabinet delivery. We got our final on-site survey done on May 22 and placed the order (submitted and paid in full) on Jun 10 and was promised 4-8 weeks delivery time (as advertised on their website). When I contacted the designer to inquire about the status of my order, they said they will not know until it goes into production. I don't expect this response from a company that boasts of local manufacturing facility. As the days turned to months, I continued to follow up but the customer service has been abysmal. Got this standard response full of disclaimers. "Estimated Completion Date: 9/15/23Please note that this date is an approximate, and while we strive to meet it, unforeseen circumstances may arise that could cause slight delays"With their current ETA, the cabinets will be delivered after 4 months from the survey, with a strong possibility of further delays. Our remodeling project is on hold and we have already been without a kitchen for several months now. This is in contrast to their website advertising fast lead times of 4-8 weeks. When we brought this to their attention, the customer service shrugged it off saying their lead times vary with the order.Their inability to communicate effectively and keep their promises has been very frustrating.I hope this review serves as a warning to others that the lead times of 4-8 weeks on their website is misleading and also prompts the store management to take a hard look at their operations and customer service practices
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June 2023 by Carol M.
I wish I had avoided working with Ronbow in an attempt to design my custom cabinets. I very rarely leave negative yelp reviews, it has probably been years, but I do want to warn other consumers so they can avoid the experience I just went through. I wasted months going back and forth on design and my designer routinely did not listen to what I wanted and would instead do something completely different. This included product choice (i wanted one single cabinet color and he kept sending me two tone designs i did not ask for), design of cabinets (I had to go back and double check every change as he routinely did not input things correctly) and necessary changes to accommodate my appliances (I had to ask three times after noting my design included a cabinet too small for my cooktop and my refrigerator was placed in a spot it would not have opened). Ultimately I think it came down to bad management and training of their salespeople and inability to actually create a design and communicate with custom orders. If you want a small single cabinet I bet they could do this, but if you want anything custom like what they advertise do not put yourself through this. This place is expanding faster than they are training and the odds of you getting someone who is not up to the job is very real. I am intentionally omitting the name of the sales person I worked with because he was young and new to the job, he should have had more oversight and training. It was a management issue that I feel is wider than just warning against one designer.
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June 2023 by Joanne Ho
I love my new kitchen cabinets from Ronbow. Great design team, high end material and awesome customer service and support. Prompt response to address questions and issues during installation without causing delays. Highly recommended!
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May 2023 by Joanne H.
I love my new kitchen cabinets from Ronbow. Great design by Echo. high end material and awesome customer service and support. Prompt response to address questions and issues during installation without causing delays. Highly recommended!
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February 2023 by Willa
Sincere and genuine company growing into direct to consumer.There's churn from design learnings, for example cabinet dimension for wall oven didn't meet spec, covers does not match appliance design guidance, push to open doesn't work for trash bins, but was designed in.Reacted very quickly to our feedback and request until everything was perfect, made multiple trips to fix every issue.Also very accommodating to issues caused by GC, for example - GC scratched a panel and Ronbow replace for freeGreat lead time, good solid product, and willing to work with customers.
