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October 2024 by L Health
I’m very frugal and usually buy deeply discounted yet high quality clothes on eBay so I’d never shop at this store myself because it’s expensive. I’ve received gifts from this boutique, however, and not only is their clothing beautiful but every delivery is packaged charmingly as well.
This boutique is a small business and well curated. I’ve accumulated hundreds and hundreds of dollars in gift cards to department stores because I can never find anything I like but I know I wouldn’t have that problem here.
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June 2024 by Kristi Jo Weber-McCabe
I ordered online a beautiful cardigan sweater, the day I received it, it was listed 1/2 the cost.I contacted the boutique whom several days later offered me the discount price , which I said I would take another cardigan in another color( which since is no longer in stock). I have numerous times reached out about this item or refunding me the price which was a “computer glitch” sale price.
I’ve had no response very disappointed…
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January 2024 by Camryn W.
Best clothing store in Palo Alto!! Romi curates the collection with a discerning eye. I love all of the brands she brings in from the highest level to new labels I've never seen. I never leave without finding something. Shop here!
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January 2024 by Allison S.
I wanted to update my review from last week. The owner of the boutique reached out to me and felt absolutely terrible that this happened. She said it should've been refunded on the spot but she wasn't in that day. Please give them a try. They have all the best in boutique brand And the owner is absolutely amazing
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December 2023 by H Ngo
Maybe shopping in person is a different experience, hopefully a better one, but if you even think of ordering online and returning any item, be aware that they "ship free" to you initially, but should you decide to return said item they will reneg on that "free shipment" and take the cost of shipping that item out to you in the first place from your refund, ridiculous. That's *in addition* to the fee they take out for using their prepaid return label.... so all told, I ordered a jacket, returned it, and they took out $24 from my refund. It was "free" to ship it to me, but oh man, if you return it you'll eat that cost. That's called screwing over your customer base. I have never seen a policy like that in all the decades I have been purchasing clothing online. If a company ships free to you, they ship free to you, but if you return something then I get and happily oblige the return shipping cost. But $24 return fee? Not a great impression to make with new, and last time customers.
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December 2023 by Helene N.
Maybe shopping in person is a different experience, hopefully a better one, but if you even think of ordering online and returning any item, be aware that they "ship free" to you initially, but should you decide to return said item they will reneg on that "free shipment" and take the cost of shipping that item out to you in the first place from your refund, ridiculous. That's *in addition* to the fee they take out for using their prepaid return label.... so all told, I ordered a jacket, returned it, and they took out $24 from my refund. It was "free" to ship it to me, but oh man, if you return it you'll eat that cost. That's called screwing over your customer base. I have never seen a policy like that in all the decades I have been purchasing clothing online. If a company ships free to you, they ship free to you, but if you return something then I get and happily oblige the return shipping cost. But $24 return fee? Not a great impression to make with new, and last time customers.
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September 2023 by L V
I’d come here every month if I lived closer. Beautifully curated selection and a thoughtful, generous owner. My purchase was packaged just like a gift, with a kind note included, which made my experience feel extra special. The items at this boutique surpass other boutiques I’ve been to and the selection is definitely better than anything you’d find in a department or chain store these days. I look forward to becoming a regular customer.
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August 2023 by Jolynn Bommarito
Great store, manager & daughter.
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July 2023 by Emily C.
Super cute boutique carrying great labels ranging from ALC to Brochu Walker to Ulla Johnson. I made the drive down from Mill Valley to see several dresses in person. Whoever is responsible for their Instagram account does an amazing job!! They have a great selection of dresses, tops, jackets, jeans, belts, and more. I just wish they had a shop in Marin as I'd shop there regularly.
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June 2023 by Dianna P.
I was in Romi Boutique and was bombarded with several salespeople several times while I was shopping. I was greeted by several sales people, which I didn't mind at first, but I did not appreciate several different sales people asking me if I needed help while I was in the fitting room and on the sales floor. It felt like the different salespeople were pressuring me. Normally, I only shop at Neiman Marcus or Nordstrom, and although sometimes I'm greeted by more than one salespeople, I'm helped in the fitting room and on the sales floor by only one salesperson, so it doesn't feel like I'm being attacked, and instead, feels like the one salesperson is trying to build a relationship with me. By the time I would have been ready to purchase something, I decided against it because of the multiple tag team of incessant salespeople. My experience was rotten, the store merchandising looked like a Jackson Pollack painting, and not in a good way. It was not only uncomfortable being asked "if I needed something," by multiple sales people, the store was confusing and disorganized. I'll go back to Neiman Marcus or Nordstrom. Last, but not least, I was sweating so hard because Romi Boutique has no air conditioning. The salesperson with the shoulder length earlobes (how else can I explain who the sales person was) told me when I asked for the air conditioning to be turned on told me that the city of Palo Alto controlled the air conditioner. That makes ZERO sense because I had just eaten at Nobu, which had air conditioning.
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January 2023 by Lindsey V.
I bought a 350$ leather jacket from this store and after three months of everyday use it's ripped in multiple places. It is very low quality for the price. I would not recommend spending money at this store.
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November 2022 by Ana G.
The store has great items but customer service is severely lacking - I placed an order just for the item to go on deeper sale a day later and the store refused to honor a price adjustment, which on principle is very annoying. The associate i spoke to and emailed with was also not very nice. Would not shop here again.
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August 2022 by Senetor Wisdom
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April 2022 by christine g.
After spending about $1800 dollars (yikes) I wanted to return one sweater and they would not give me a refund. I live in a different state so shopping at Romi is not easy. I used to love coming to this boutique and I told all my friends to check it out but never ever again. It was only 24 hours! The owner wouldn't budge. Be flexible! Be kind to your customers that are spending a lot of money! I won't shop here again.
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October 2021 by Biwa W.
Most expensive thrift store you'll ever visit -- except the clothes just happen to be new. A frustrating experience all around since they buy very few in each size, so unlikely to have what you want. Perhaps they could order your size, but what's the point of shopping in person when they consistently don't maintain stock? Worse, the prices are astonishingly high. $695 for a dress, $80 for a basic t-shirt,.... The return policy has a "grasping" nature to it -- two weeks for store credit only. Good luck with that, given poor stocking practice and very high prices. I really question whether most of the 4- and 5-star reviews are real.