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March 2024 by Lucas Casali
Definitely the best small ice cream shop I've been
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February 2024 by Mary Denham
First time at this establishment. Walked in, and none of the counter people acknowledged my presence for the 15 minutes standing there. It wasn’t even crowded. Left.
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January 2024 by William Dashiell
They have blue moon ice cream! I’ve never seen it outside the Midwest, and I couldn’t have been happier. Loads of flavor options, friendly service.
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January 2024 by Ziva Del Rio
It's my to go place after I finish eating at the "green elephant" next door. Super kind staff and I love the selections of ice cream they have. The benches outside are super nice touch to just sit and car watch.
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November 2023 by C Thomas
I was served disgusting freezer burned ice cream that was very icy and gritty. I guess the flavor might've been okay if I wasn't so disgusted by the texture in my mouth.If I was buying bulk ice cream for cheap this texture would be acceptable, but for this price I expect that the ice cream is at least stored properly. Consider another premium ice cream venue if you want a good chance of enjoying it.
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October 2023 by Dong-Kyu Kim
My kids always love here.
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October 2023 by Dave McGary
Great service, helpful and patient with newcomers. Around 50 flavors of very rich ice cream. I had a milk shake, which was very thick.
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October 2023 by B Vedant
Ice cream could be a bit more creamier for my taste. But overall great flavors and staff.
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September 2023 by Carla K.
Tasty and creamy ice cream, a good treat since the 90's for me. Not a fan of koofi though, iykyk.
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September 2023 by Norases V.
Dole Whip on weekends! Fridays-Sundays! Call first to double check. Super good, refreshing, light, tart and sweet. Miss Hawaii after having it!
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September 2023 by Sweta S.
Came on a Saturday evening. Not a lot of rush, we tasted few flavors and liked all! Finally got a medium sized plain cone with a scoop of mango and a scoop of Choco cherry. Loved the Choco cherry. We did taste several of their ice cream flavors and all of them were good. The sweetness was not too much, just right for us and the textures were soft, smooth, melting in your mouth. Hope to visit again soon.
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August 2023 by Meghan Howell
This location is a true treasure! I adore how good their ice cream is. Highly advised if you're nearby.
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August 2023 by Slava Volynskiy
A Palo Alto landmark from the before times with many of my favorite flavors (Industrial Chocolate), although I wish it had more vegan versions
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August 2023 by S
Upon preparing to celebrate a birthday, we went in-store to order an Oreo flavored ice cream cake in advance on a Thursday for Saturday. For a 9 inch round cake, they charged us $60. Later, we found out (from their website and after calling them) that they failed to inform us that $10 of the $60 were extra charges for less than 48 hour notice and a “custom” rather than pre-made cake AND proceeded to unapologetically criticize us when we asked them why we weren’t notified of the extra charge before we committed and paid.We ordered at the store at 7pm on Thursday and wanted it ready by the afternoon/early evening on Saturday, which was just under their 48 hours notice ($5 charge) that they failed to mention existed. What makes it bad/worse is that on Friday when we went in-store to inquire about the extra charges after calling, they had already FINISHED making the cake anyway (which we know because they told and then showed us) and then the manager berated us for not asking in advance about the extra charges before we paid as if we should’ve known to.Additionally, we noticed that they have pre-made ice cream 9 inch round cakes (including Oreo flavored)—that are the exact same as the one they “custom” made for us—for $5 less since it’s “pre-made,” which they didn’t tell us about.It genuinely disappoints me that I have a reason to write this bad review as I’ve loved Rick’s, introduced many people to it, and enjoyed their ice cream for almost 10 years. Unfortunately, their incredibly rude and irresponsible service when we ordered our first ice cream cake from them this time is unacceptable.
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August 2023 by Mindy Lolies
First time. I ordered a single scoop of cotton candy I.C. on a regular waffle cone.I'm currently on my way back for another one ? the ice cream was fantastic and the cone tasted so fresh. I think I'm in love ❤️? so happy I went back for a taste of blue moon ?The staff is a1 ?
