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October 2023 by J Miranda Kim
Been taking five BMWs for over 30 years and they’re awesome. Would never go anywhere else
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September 2023 by j f
I have a 07 335i, it wasn’t making boost, brought it in and they told me I needed a new front turbo, and it would cost $5000-$7000 depending on what parts I chose to use.I just had the car fixed @ BMW of Mountain View, they said the front turbo is fine, and that it looked like someone had deliberately unplugged a few things to try to cause problems and upcharge me.All in all, the car only needed a valve cover gasket, and those vacuum lines and other hoses plugged back in.Avoid this shop like the plague.
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September 2023 by Reed Stevens
Can’t recommend them enough, they’ve taken care of a lot of cars for us over the years, very reasonable on price and always take care of any loose ends.
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August 2023 by Art Folker
Mike and his team recently repaired our 2005 2005 Mini Cooper S, which had a failed alternator, a dying battery, front brakes and several oil leaks. On completion, the car not only ran like new, but they also delivered it freshly washed and detailed. We've never had service this good in the 18 years we've had it. Palo Alto Bimmer is # 1 for our car's needs.Services: Electrical repair
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July 2023 by Naughty Dred
been been taking my cars to the shop for over 20 years. they always take great care of me
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May 2023 by Tami F.
All my BMW business is coming to this place from now on. I have a BMW not under warranty anymore and I'm done with the dealerships. My car just felt different coming out of this place. I had a brake job and brakes feel the best they ever have and Mike told me they checked the fluid levels "what? without being asked or scheduling the fluid check?" Amazing! I Just felt like I was in very good hands. You can tell Mike and his team love what they do.
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April 2023 by Mehmet G.
Mike and his team are real experts in what they do - and also amazingly nice people! They know BMWs inside and out and will not up-sell you parts or repairs that you do not need. If you have a BMW - stay away from the dealerships and have your car maintained here. They have real experience and are better qualified (with the same tools).
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March 2023 by Lisa W.
I came here to replace my windshield. The service was completed quickly and efficiently, and the team was friendly and knowledgeable. The replacement windshield looks fantastic, and I appreciate the attention to detail. Overall, I would strongly suggest Palo Alto Bimmer for any car-related requirements. They provided top-notch service and exceeded my expectations.
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March 2023 by Tess H.
I called to ask how getting an estimate would work as a potential first time customer. They were extremely condescending. I'm a young woman and I also may not very knowledgeable about cars, but they were just unkind and impatient. Instead of explaining their procedure or attempting to schedule, he asked me numerous questions about the problem and then proceeded to tell me in a very rude tone that they won't do an estimate without seeing the car. OK, that's obvious and standard. It would have been polite to share availability rather than speaking to me in a rude way that assumes I'm looking for a free estimate without an inspection. I told him I won't be bringing the vehicle there. I got off the phone feeling very uncomfortable and disrespected. Kindness should be a priority. Very disappointing.
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January 2023 by nikki g.
My dad is excited that Michael is back at PA Bimmer. He always takes such good care of our Bimmers. Definitely recommend.
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January 2023 by Owen B.
Mike has been a huge, huge help for my 1967 BMW 1600. He is an expert, he gives great advice, is trustworthy and fair, and is also creative (the windshield wiper motor was not working when I purchased it so, in addition to fixing it, he is tapping into his network of BMW aficionados to see if we can find a replacement motor). I always trusted Palo Alto Bimmer on my 3-series, but they are equally helpful as I have gone down the rabbit hole of vintage BMWs. Highly recommended for any BMW, no matter what vintage!
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November 2022 by Jeff Holmbeck
2.5 years ago this shop replaced front shocks on our 535i. I just had to spend $1200 for repair on the front control arm due to a bolt that apparently was left loose and/or not torqued appropriately. I'll take my business elsewhere.Service: Steering & suspension repair
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July 2022 by Jennifer S
Mike and Palo Alto Bimmer really saved the day! My daughter and I were on a road trip, getting ready to drive back to Los Angeles, when our car started making a high pitched sound from the engine. We took it to the BMW dealer and they didn't know what the sound was and said we would have to leave it overnight before they could tell us the problem. We drove to a nearby mechanic that specializes in German cars, and they weren't sure what it was and were too busy to start on it until the next day. So we called around, only to be told we couldn't be seen until the next day or 2 days later. Then we called Palo Alto Bimmer. Mike answered the phone, and we explained that we wanted to drive to LA but there was this high pitched sound, so he said to bring the car right over. In about 10 seconds, Mike knew what the problem was, said he had to order a part and it would be done by noon Wednesday, but would try his best to get it done Tuesday afternoon. (We brought it in at about 3p Monday.) Sure enough, the car was done the next day at 2:30p and we were on the road to LA, and got home safely. Thank you so much! We highly recommend Palo Alto Bimmer!Service: Engine repair
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July 2022 by J S.
Mike and Palo Alto Bimmer really saved the day! My daughter and I were on a road trip, getting ready to drive back to Los Angeles, when our car started making a high pitched sound from the engine. We took it to the BMW dealer and they didn't know what the sound was and said we would have to leave it overnight before they could tell us the problem. We drove to a nearby mechanic that specializes in German cars, and they weren't sure what it was and were too busy to start on it until the next day. So we called around, only to be told we couldn't be seen until the next day or 2 days later. Then we called Palo Alto Bimmer. Mike answered the phone, and we explained that we wanted to drive to LA but there was this high pitched sound, so he said to bring the car right over. In about 10 seconds, Mike knew what the problem was, said he had to order a part and it would be done by noon Wednesday, but would try his best to get it done Tuesday afternoon. (We brought it in at about 3p Monday.) Sure enough, the car was done the next day at 2:30p and we were on the road to LA, and got home safely. Thank you so much! We highly recommend Palo Alto Bimmer!
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May 2022 by Sheila Booth
If your BMW is in need of repair, Palo Alto Bimmer is the only place my husband and I have taken our cars for over three decades. The quality of service has not diminished. Our mechanic (Mike ) is passionate about his work and his top priority is customer satisfaction. You can count on him to be professional, honest, and fix your car in a timely manner.
