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March 2024 by Daniel Guzman
A few items weren't added to the bowl. but I love the bowls and
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March 2024 by Rylee Brown
Delicious acai bowls at a very reasonable price. Fast service too!
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March 2024 by helen Momo
The açaí bowl was ok but the services was super strange. From the point we order the young lady keep laughing and talking with the other server. Very
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February 2024 by Jeremy Xu
Got the large bay blend and has good ingredients which are fresh and
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November 2023 by Samantha W.
The food here is amazing as always, but the service was terrible. I have been a loyal Palmetto customer since its first location in SF. I absolutely love their bowls and it is fresher and better quality than any similar chain stores I have found in SoCal. That being said, I have something to say about the Palo Alto location in particular. I came with my friend the other day when the store was fairly empty. We both placed our orders at around the same time (mine on the app, hers at the kiosk), and went to some outside tables to wait. Around 10 minutes into waiting, a crowd of 50-100 high school students (probably from Palo Alto High School) streamed in and were lined up for various food places in Town and Country, including Palmetto. After another 5 minutes, I went in to check on my order and they were just finishing up so I waited and returned with my order. I started eating mine figuring my friend's order was probably next since she ordered right after me. 15 minutes later, after I was almost halfway done with my bowl, hers was still not ready. She decided to go inside to check on her order and she went and waited there for another 10-15 minutes. At this point, I decided to join her inside and I asked one of the workers how much longer her order was going to take, explaining how we ordered at the same time and mine had been done almost 30 minutes ago. The worker repeated the same thing she told my friend 3 times already, that it would be about 2 more minutes and that her order was next. I could visibly see my friends' order on the counter, but they weren't touching it, they were working on the 20 other high schooler's orders who came in 10 minutes after us.I understand that the high schoolers have a limited lunchtime, but I don't feel it was right to prioritize ALL of them before my friends order, especially because it ruined the experience of us being able to catch up because we were confused over why a second smoothie bowl was taking like 40 minutes longer than the first. The bowl still tasted good, but the bad customer service ruined my appetite and the workers were not friendly about it either. Overall, Palmetto is amazing, just don't come to this location. The San Jose one is better, although sometimes there is a long wait. The SF locations are also both lovely and with much kinder and more efficient workers in my opinion.
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November 2023 by Ron M.
Still one of the best acaí bowl shops on the peninsula. Come in during the winter....no lines!!!
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November 2023 by Karina S.
I loved the variety of bases and toppings that were available here and that you're allowed to pick as many as you want for the bowl! I got a bunch of different flavors since it was my first time here, my favorites were the chia pudding and the matcha base.Service was very slow when I went, had to wait a long time to get my bowl and there were a few impatient customers and door dashers in the store. Some time passed between the time the base of my bowl was scooped and the toppings were put on and I received it, so one complaint I have is that the base was already melting by the time I sat down to eat the bowl. For the price paid, I wish this were not the case.There is no seating inside the store, but plenty of outdoor seating in the complex.
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November 2023 by Miguel A.
I went in on Sunday night, it was just an amazing place, clean space, and great customer service very welcoming. Food also tasted amazing keep up the great work!
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November 2023 by Rosalyn Lee
I've been an acai bowl enthusiast for years. One of my favorite acai bowl café fell off and most places just don't do it right (base is icey, no flavor, etc.) So I was skeptical coming here. I was absolutely blown away by all the flavors and textures and creativeness to bring together something amazing, delicious and healthy to eat. I wish I could give them 10 stars!! Please come to the east bay!!! I definitely recommend the "Bom Dia".
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October 2023 by Kan M
Cheating through Too good to go app. Selling 2-3 bags one day prior to pick up. But when you are reaching store, they will simply say “all sold out”. Cheap trick to bring the customers to the shop. Also they are treating the Too good to go customers as beggars!
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October 2023 by Cally Wally
I love their acai but the customer service is consistently bottom of the barrel. I've witness staff yell at customers to staff denying customer's request.
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October 2023 by Maps E.
Not a good value in my opinion - see photo.The small was about $9.Kinda feel cheated.Quality was pretty good but had to get something else to eat.No indoor seating I don't think but a lot of outdoor tables.
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October 2023 by Eric S.
Fully Kiosked-ordering! Palmetto is parked inside one of the wide open areas of Santana Row between Maggiano's and The Corner. I think I got the Palm Blend bowl, can't remember exactly but it's one with pumpkin seeds! Taste-wise it was ok, although the açaí melted really fast even on a cool morning. The pricing is a bit tough to swallow, definitely more than Jamba Juice, similar to Vitality pricing. I think my small bowl was around $12+ but the fruit was pretty crushed and didn't look/taste very fresh. I'd maybe come back but didn't feel like it's quite worth the money.
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September 2023 by Ayesha Z
I really love Palmetto and the açaí bowls are my favorite. I’ve been going here probably like once a week. The one thing I wish was better is the online ordering system. It never tells you when your order is actually done, like the app will say still preparing but when I get there, it’s always ready and already in the fridge.And then picking up is really awkward too because all the workers are frantically making bowls and no one is at the register, so you have to awkwardly stare at them until they look up and ask if you have an online order. I wish there was a simpler and more streamlined way to pick up. Like a fridge you could just walk up to, or a person who would be proactive and ask about online orders.
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September 2023 by Jessica H.
Wow, acai bowls so fresh!! Palmetto's is great. I went with the bay blend since it's a classic and well loved by my coworkers. So good. I like that you can see all the gorgeous layers of bases, and the toppings on top are generous and fresh! Very cool spot. Very delicious and refreshing. The acai flavor is lovely. Next time I think I'll build my own! There are so many options to pick from!
