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January 2024 by Ricardo Figueroa
Excellent atention
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December 2023 by Phil Handy
Great service. Fast. Efficient. Friendly. Prompt. Courteous. No heated add on options. No upselling just a utility service. No lines except to pay the bills with cash customers.
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September 2023 by Delight H.
Yet another problem with a promotion. My friend is at the store trying to get unmade calls to 411credited back right now to his account. The customer service dispute line was only help the store could do was to tell him he had money left 9. His account but then the contradiction that he owed some $38 and change for many 411 calls not made from his phone account which was a promotion of a free phone and pre pay for two months. He ONLY had one month of service without the added trouble having now. The customer service team seemed to not know how to do much but support the fact that they said he called number 411 calls he does not have as a record. I think their record system is the downfall. The bills are never sent to customers.The customer service representative also is not helping much and it is obvious reason he is being ripped off. Terrible services f the call center customer service also. They are there to sell phones and collect money! That is all! No stars . Actually such dismissal of probably only needing to be more able to allow employees to call the customer service line for disputes would have fixed this problem. They did hardly enough other than refer the customer to dispute 411 calls not made. The customer service line was not researching problem either. So 4 stars for bad performance.
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July 2023 by baris evrim demiroz
Very helpful and attentive staff. They solved our problem very quickly.
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March 2023 by Magnolia Santoyo (Maggie)
They know my name and always great me with a smile
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July 2022 by doreatha sanders
We quick and easy
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March 2022 by Jerri Cardinal
Very knowledgeable, friendly, bilingual, helpful staff. Nice size store thats not over crowded with products or people. Don't get me wrong, they have a nice selection of products just not over crowded with them. Its a good place that I would rather go to than any of the busy mid town stores.
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February 2022 by S. Mahoni
The lady with the glasses is the best! I only go to this Metro store cause they're super helpful!⭐
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June 2021 by Mario Rodriguez
Great service! Was in n out within 10 minutes . Great employees super nice and very polite
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June 2021 by M T
Lady had ok service. She charged me for two items I never purchased and I hadn't noticed till I got home and looked at the receipt.... All in all make sure you know what youre being charged for. Especially with these people.
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March 2021 by Paloma Salazar
Do friendly and helpful
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February 2021 by Irma Foster
Helpful, polite and knowledgeable
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December 2020 by Andrea Davis
The two women working in the store were beyond helpful. Kind and wonderful.
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October 2020 by Ari B. Da Og
The best service out
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August 2020 by Kalisa Hampton
My experience at Metro in Redwood City was wasn't pleasant. I learned the promotion that's being advertised on the radio is doesn't apply in terms of the free tablet. If anyone is aware of a store that is actually honoring the free tablet promotion please let me know thank you.
