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“I recently had the pleasure of visiting the Tommy Bahama store, and I must say it was an absolute delight! From the moment I stepped inside, I was transported to a tropical paradise. The store's vibrant and inviting atmosphere truly captured the essence of the Tommy Bahama brand.One of the first things that caught my attention was the impeccable interior design. The store's layout was well-organized, making it easy to navigate and explore the wide variety of products available.The staff at Tommy Bahama was incredibly friendly and helpful. They greeted me with warm smiles and were always ready to assist me with any questions or requests I had. Their extensive knowledge about the products and their genuine enthusiasm for the brand made my shopping experience even more enjoyable.”
“Paulina was incredibly kind, knowledgeable, and helpful. She helped me pick out items for an upcoming event and offered great insight and suggestions, patiently answering my questions and explaining differences between each of the products/colors I was considering. Excellent customer service - thank you Paulina and Vuori!”
“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”
“I was looking for an item that was not available on the website anymore and they called all the other Rodd & Gunn stores to find this item for me. Amazing staff.”
“Well-organized store with plenty of seating room and the entire Allbirds lineup displayed. There’s a lot of staff waiting to help out; for us, Maria was very professional and answered a ton of questions! It really helped our selection process.”
“Decent store. Got sale items there. Wish there were more people helpful. Poorly staffed. Very few people. But we got what we wanted and there wasn't much rush”
“Having not purchased 501 jeans in decades, I was blown away how salesperson, Maggie, after asking me a couple questions, handed me only ONE pair of jeans to try on (despite me having no idea what size I needed). They fit perfectly! She's a sizing genius!”
“I love shopping at the store for the men in my life. I recently bought a shirt for my daughters boyfriend for Xmas. I gave two shirts in different sizes to see which fit better and wanted them back so I could wrap them as presents. He did not want to give one back because he liked it so much. I finally convinced him to return it. He's very fit but a little muscular and loved the slim, large fit. It's now a joke in our family that it's his favorite shirt to my daughters annoyance. Really terrific staff at the palo Alto location. I have also purchased several very nice dresses for myself. These are some of my favorite dressy casual's.”
“Love this store! Jacob was superhelpful in helping me find a great business suit! He went out of his way to help me find shoes similar to what I'd pair with the suit to get a better feel of how it would look put together. The tailor, Mr.Said, took careful measurements and voila the suit was ready in a couple weeks! And Peter today helped me pick it up. (And he may have a second career as a Yelp cinematographer!) Super gracious! Zegna never disappoints! Been here before and now back again!”
“I went to Urban Outfitters today to return something that I bought for my granddaughter. I bought the item before Christmas and lost my receipt. I only had the transaction on my credit card. Josh assisted me and was very helpful. He patiently went through the transactions of that day trying to find the purchase so that he could create a receipt. He gets an A+ for customer service.”
“Seroun and the rest of the staff at WB were amazing. Usually salespeople at higher end boutiques can be standoffish, but these girls were kind and warm. They gave great suggestions without being pushy at all. The designer inventory here is much better (and better organized) than next door Neiman's, plus they have amazing sales. We will definitely be coming back!”
“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”
“Really cute vintage / thrift shop in the Palo Alto area for modern everyday tees jackets etc. Literally always get my best back to school pieces here. I feel like a lot of the negative reviews are coming from older people and the store is definitely more for the younger crowd /30 and under but they do have pieces for everyone and lots of menswear”
“Wandered into Marine Layer as it was my first time in the shopping center and I had recognized some of the clothes that were out on display from the outside that I had seen in other small boutiques. I did not know much about the brand until that day. The guy on staff was super nice and knowledgable in the brand and the clothes. I learned a lot on my first visit and it had left a memorable mark. If you haven't felt the material of the clothes, well, they feel absolutely amazing! I like how a lot of their styles are classic items while others have more style and fun colors, patterns, or materials used. I created a mental list of some of the items I hope to add to my cart when I am able to again. He mentioned how some of these items would be great to wear while traveling and I totally can picture it. Comfy, casual, can be fashionable in your own way, dress it up or down, there are many ways to style Marine Layer clothes. I also liked how this is a San Francisco brand. Thought the fitting room decor back area was also really nice - set a nice mood. The t-shirt or apparel vending machine in the back was also a cool little thing they had there. Some of the items are on the pricey side, but there are also reasonably priced items and some that have a deal like buy 3 get % off or something of that nature. They had a good amount of items on their sale section too.”
“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”
“I can’t thank Kaleo enough for his help with the suit for my upcoming wedding. Kaleo has gone above and beyond every step of the way, making sure I found the right suit, that it fits perfectly, and is ready on time. Kaleo, Jenny, and the staff at Brooks Brothers are all incredibly knowledgeable, kind, communicative, and patient. I’m so grateful and as a result I intend to be a customer for life even though the store is quite far from where I live.
(To the other reviewers who mentioned poor service, that hasn’t been my experience at all and I think I know what the issue is now that I’ve visited the store a few times. The Stanford Shopping Center overall gets insanely crowded on weekends, so I’d budget plenty of extra time or stop by on a weekday if you’re in a hurry. You will find a much more relaxed atmosphere when the store isn’t overwhelmed. The staff at Brooks Brothers are experts, many working in fashion for a long time and in other contexts, and are managing a lot to make sure customers get the attention that they need on a first-come first-served basis).
Thank you again, Kaleo!!! I hope you get the recognition you deserve for being so awesome.”
“Thanks so much to the cashier at this location who helped me yesterday afternoon. I noticed a loose thread on the sweater I was going to buy. I mentioned that I didn't think it was my fault(it caught on my earring when I was taking it off) but expected her to say either nothing or say that it probably was. Instead, she didn't even address it but offered to get me a new one. All done in a matter of moments. Wow! She's got it down. Great training or very smart sales associate. Customer for life now.”
“Amber at J.Crew is an absolute gem! I recently visited the store in search of a tuxedo for an upcoming wedding, and I couldn't have asked for a better experience. Amber's dedication to her craft was evident from the moment I walked in. She expertly guided me through the process, suggesting the Ludlow Slim Fit suit for me to try on and ensuring I found the perfect fit. Despite not having the exact tuxedo I had in mind in-store, Amber's insightful recommendation and unwavering attentiveness left me confident in my decision to order it. Her commitment to providing exceptional service and genuine care for her customers truly sets her apart. Thank you, Amber, for making my shopping experience seamless and enjoyable!”
“Great staff. Update: They seem to have reduced staff. Update: the staff is back to normal. The 20% off when signing up for a new credit card is not limited to a $100 benefit. So once you spend $500, there is no more 20% off.”
“Walked and instantly greeted by well dressed security guard and pleasant staff members. Great experience and will be returning very soon. ⭐⭐ ⭐ ⭐ ⭐”
“The attention to detail and person care at this location is second to none. I was in a rush, needed some clothes and they took care of everything! Sign up for the Hugo Boss experience, worth the time.”
“My god, marina and Diana from Guerlain were super helpful with my online exchange. They even took their own time to deal with some computer problems for me. I really appreciate their time and work ethic. Thank you Neiman Marcus.”
“I came in today (about 11) and the two girls working the dressing rooms were so incredibly helpful. I was going back and forth on finding new leggings for running and came out with a good amount of options and brand education. One even went out of her way to make my buy back process streamlined and amazing!”
“This is a shout-out for Janice who works in the Women's clothing department on the second floor. What an asset to Macy's! Not only was she helpful and customer service driven when it comes to apparel, but she also unhesitatingly assisted me in finding the right exit down the escalator (there are many exits in this big store). Thank you so much, Janice, for making my Macy's experience exceptional.”
“Love this All Saints location! Went in a few weeks ago and a store manager went above and beyond in helping me process a return for a leather jacket/internet purchase and exchange it for something else though I was past the return window. She was so helpful, friendly, and I’ll definitely go back to this location because of her great customer support!”
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“From start to finish, Hoa has demonstrated exceptional knowledge and superb customer service. Not to mention when there’s a hiccup, Hoa is always there to help remedy my concern. I will definitely recommend working with Hoa!”