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“Well-organized store with plenty of seating room and the entire Allbirds lineup displayed. There’s a lot of staff waiting to help out; for us, Maria was very professional and answered a ton of questions! It really helped our selection process.”
“I recently had the pleasure of visiting the Tommy Bahama store, and I must say it was an absolute delight! From the moment I stepped inside, I was transported to a tropical paradise. The store's vibrant and inviting atmosphere truly captured the essence of the Tommy Bahama brand.One of the first things that caught my attention was the impeccable interior design. The store's layout was well-organized, making it easy to navigate and explore the wide variety of products available.The staff at Tommy Bahama was incredibly friendly and helpful. They greeted me with warm smiles and were always ready to assist me with any questions or requests I had. Their extensive knowledge about the products and their genuine enthusiasm for the brand made my shopping experience even more enjoyable.”
“Paulina was incredibly kind, knowledgeable, and helpful. She helped me pick out items for an upcoming event and offered great insight and suggestions, patiently answering my questions and explaining differences between each of the products/colors I was considering. Excellent customer service - thank you Paulina and Vuori!”
“Mariel made me remember why shopping in-person instead of online was worth it. She was friendly and helpful, and all around made me feel like a superstar when I walked in, instead of the middleage millennial that I am. Fantastic service. Give that lady a raise! Mariel for President! 11/10”
“I've already done a review of the Rodd n Gunn store at Manawa Bay, Auckland airport, where the exemplary experience enabled by the staff (Medi and Chaminda) there floored me. It was a continuation of a similar experience at their Tawa store in Wellington with the staff member Rahul being very helpful and courteous.
And now moving across the Pacific to California. I bought (quite a) few pieces for myself and as gifts in New Zealand, before making the hop to.San Francisco. One of them was a gift for someone in the US, and the size turned out to be wrong. I had the receipt, and armed with that I went to this store. I was half expecting it to be a problem, because of it being a different country, different inventory codes, different pricing, etc.
And yet, the manager (?) of the store - Anthony (spelling?) assured me that he'd do all he can after checking options. And he did. He got the size swapped out! I was delighted and relieved - after all, these garments don't come cheap.
And not only that, he went on to guide me about some other product lines very helpfully, informed me of the upcoming 4th of July offers and gave me the option to choose garments which I could pick up at the offer prices when they would go live.
Unbelievable, consistent service quality across countries. Are they all sent to the same training school or something?
It is such a delight to deal with the staff at any Rodd n Gunn store.”
“Outstanding service with the best in fine Italian style. Alterations are also very well done. My girlfriend and I outfit ourselves for our European trips here and we love it.”
“Great staff. Update: They seem to have reduced staff. Update: the staff is back to normal. The 20% off when signing up for a new credit card is not limited to a $100 benefit. So once you spend $500, there is no more 20% off.”
“Amber at J.Crew is an absolute gem! I recently visited the store in search of a tuxedo for an upcoming wedding, and I couldn't have asked for a better experience. Amber's dedication to her craft was evident from the moment I walked in. She expertly guided me through the process, suggesting the Ludlow Slim Fit suit for me to try on and ensuring I found the perfect fit. Despite not having the exact tuxedo I had in mind in-store, Amber's insightful recommendation and unwavering attentiveness left me confident in my decision to order it. Her commitment to providing exceptional service and genuine care for her customers truly sets her apart. Thank you, Amber, for making my shopping experience seamless and enjoyable!”
“Having not purchased 501 jeans in decades, I was blown away how salesperson, Maggie, after asking me a couple questions, handed me only ONE pair of jeans to try on (despite me having no idea what size I needed). They fit perfectly! She's a sizing genius!”
“Straightforward store with clothing and other things that are fun to browse. It is a stereotypical Urban Outfitters, but it brings some fun diversity to the mall with cheaper clothing options and other things you won't find elsewhere. Typically I go here if I am looking for more of a jokey gift, but the products are still good quality. They offer shirts that are funny and cute (among standard designs) which are fun for going to concerts and parties.”
“My experience with the representative Matias was great. He offered his help to sort out the issue i faced and went above and beyond his duty to provide a customer delight . The store should have more people like him .”
“I love shopping at the store for the men in my life. I recently bought a shirt for my daughters boyfriend for Xmas. I gave two shirts in different sizes to see which fit better and wanted them back so I could wrap them as presents. He did not want to give one back because he liked it so much. I finally convinced him to return it. He's very fit but a little muscular and loved the slim, large fit. It's now a joke in our family that it's his favorite shirt to my daughters annoyance. Really terrific staff at the palo Alto location. I have also purchased several very nice dresses for myself. These are some of my favorite dressy casual's.”
“As a regular shopping customer of the Neiman Marcus Stanford store, we really love shopping there because there is such a variety and every Department seems to be very well stocked. The customer service is over the top and we had the most wonderful sales representative .
Then we went to lunch on the top floor as we hadn’t done there in years.
As we usually go to the rotunda in San Francisco,
The food was surprisingly more delicious, then in the past
Seems to have improved quite a bit.
Love the traditional pop over.
My service was fantastic. I do remember one of the Server ‘s name was Jose, who was always taking care of me splendidly
We will definitely return, that’s for sure”
“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”
“This is a shout-out for Janice who works in the Women's clothing department on the second floor. What an asset to Macy's! Not only was she helpful and customer service driven when it comes to apparel, but she also unhesitatingly assisted me in finding the right exit down the escalator (there are many exits in this big store). Thank you so much, Janice, for making my Macy's experience exceptional.”
“Love this store! Jacob was superhelpful in helping me find a great business suit! He went out of his way to help me find shoes similar to what I'd pair with the suit to get a better feel of how it would look put together. The tailor, Mr.Said, took careful measurements and voila the suit was ready in a couple weeks! And Peter today helped me pick it up. (And he may have a second career as a Yelp cinematographer!) Super gracious! Zegna never disappoints! Been here before and now back again!”
“Wandered into Marine Layer as it was my first time in the shopping center and I had recognized some of the clothes that were out on display from the outside that I had seen in other small boutiques. I did not know much about the brand until that day. The guy on staff was super nice and knowledgable in the brand and the clothes. I learned a lot on my first visit and it had left a memorable mark. If you haven't felt the material of the clothes, well, they feel absolutely amazing! I like how a lot of their styles are classic items while others have more style and fun colors, patterns, or materials used. I created a mental list of some of the items I hope to add to my cart when I am able to again. He mentioned how some of these items would be great to wear while traveling and I totally can picture it. Comfy, casual, can be fashionable in your own way, dress it up or down, there are many ways to style Marine Layer clothes. I also liked how this is a San Francisco brand. Thought the fitting room decor back area was also really nice - set a nice mood. The t-shirt or apparel vending machine in the back was also a cool little thing they had there. Some of the items are on the pricey side, but there are also reasonably priced items and some that have a deal like buy 3 get % off or something of that nature. They had a good amount of items on their sale section too.”
“Walked and instantly greeted by well dressed security guard and pleasant staff members. Great experience and will be returning very soon. ⭐⭐ ⭐ ⭐ ⭐”
“The attention to detail and person care at this location is second to none. I was in a rush, needed some clothes and they took care of everything! Sign up for the Hugo Boss experience, worth the time.”
“I didn’t buy anything, but the employees were very helpful! They didn’t pressure me to buy anything and gave me information about discounts and such that I may be eligible for even after it became apparent I was going to buy something online instead of in store.”
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“From start to finish, Hoa has demonstrated exceptional knowledge and superb customer service. Not to mention when there’s a hiccup, Hoa is always there to help remedy my concern. I will definitely recommend working with Hoa!”