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March 2024 by Win L.
Love marine layer and own multiple items. Was super excited to visit store instead of driving all the way to SF but was surprised at how indifferent the clerks were. We were not greeted or acknowledged even once even though we were there for awhile and there were no other customers in the store. Very strange, unfriendly experience on 3/31/24 at this store. It actually made we wonder what is the point of her existence and how customer service in the Bay Area has dropped so far. Positive note, the store was tidy and nicely decorated in line with the Marine Layer brand. Large selection of items with a decent sale section in back right corner. Items are fairly expensive in my view ($120 for a hoodie) but within Bay Area hipster price range; if you're a Marine Layer fan, you know what you're in for. I have found their products to be well made and soft.
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March 2024 by Allie P.
Wandered into Marine Layer as it was my first time in the shopping center and I had recognized some of the clothes that were out on display from the outside that I had seen in other small boutiques. I did not know much about the brand until that day. The guy on staff was super nice and knowledgable in the brand and the clothes. I learned a lot on my first visit and it had left a memorable mark. If you haven't felt the material of the clothes, well, they feel absolutely amazing! I like how a lot of their styles are classic items while others have more style and fun colors, patterns, or materials used. I created a mental list of some of the items I hope to add to my cart when I am able to again. He mentioned how some of these items would be great to wear while traveling and I totally can picture it. Comfy, casual, can be fashionable in your own way, dress it up or down, there are many ways to style Marine Layer clothes. I also liked how this is a San Francisco brand. Thought the fitting room decor back area was also really nice - set a nice mood. The t-shirt or apparel vending machine in the back was also a cool little thing they had there. Some of the items are on the pricey side, but there are also reasonably priced items and some that have a deal like buy 3 get % off or something of that nature. They had a good amount of items on their sale section too.
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November 2023 by steve s.
I stopped into their larger retail store within Town & Country center-Palo Alto. Very helpful staff
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June 2023 by ayush kalani
Came here to donate t-shirts. They took the donation right away, but for every donated shirt, they are supposed to give you a $5 coupon (max $25/quarter). When I asked for that, I was told that it would be emailed directly. It's been over 2 weeks, and I haven't received any email. The two times that I've gone back, staff hasn't been the most helpful. They didn't give me any sort of receipt, so I could show that as proof in case I don't get the amount I am supposed to. Every time I visit them, they give me the same speech - it is done manually and will be emailed soon. The first time I went there, a lady told me to come back in 2 days if I didn't get the email. The second time I went there, another girl told me to come back in a week or so if I didn't get the email. It is frustrating to go out of my way to check on something like this. The second time, the girl didn't even let me get my sentence out. What if I wanted to buy something in the store that day. Their t shirt donation thing is a scam. If you are that fast at accepting donations, then be fast at paying people too. Equip your staff well so they can do this sort of thing in the store.
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December 2022 by Elizabeth Cha
I drove in a ton of traffic to return something and when I get there they closed early. It says staffing shortage but there's literally someone in the store and the door is still unlocked. This is not noted anywhere that comes up when you search for marine layer Palo Alto.
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March 2022 by Jin R.
This Marine Layer had the poorest customer service. We walked in and saw 2 other customers. They were friends and picking out something for one of them. The employee sees us walking in and doesn't greet us or acknowledge us. Even when one of them walked into the fitting room to try something on, and the friend was standing around waiting - the employee goes up to her and starts chatting it up. She could have taken the time to say hi and ask if we needed anything - especially since I had been walking around with a jacket that I wanted in a different size. After 10 minutes of being ignored, the 2 of us left. We were the only people of color in there, and could feel the clear differentiation of treatment by the white girl.
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October 2021 by Katie Staudinger
Great products but the service was terrible. There were two young girls working. Both stayed seated at the desk the whole time. I may have gotten a hello. If I did it was too quiet to hear her. The other one stared at the iPad. Neither asked if I needed help or a fitting room. I helped myself to a fitting room and while I was in there they were talking about how they like to take their shots at the bar.Please educate your staff on how to be courteous and professional to your customers. Very disappointed.
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May 2021 by M S.
I own several products from Marine Layer that I have purchased by mail order. I recently stopped in to the Palo Alto location to try to pick up another Allison pant. I honestly felt that my being there was inconveniencing the two employees. One was folding clothes and never looked up, not once, despite my having to walk around her. The other clerk was paying attention only to the other shopper in the store. At least I was able to view the products and see what I want, but instead of troubling the disinterested staff, I went home to place an online order.
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April 2021 by Margaret H.
The store is so cute and the employees are very helpful! I've been to this store in the past and love how they use things like recycled cotton to help the environment! My only complaint is that sometimes the clothing in the store is wrinkled. Still love the company and this is one of my favorite places to shop!
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April 2021 by Shreya S.
A few weeks ago I stopped by and I fell in love with the Allison pants. Two employees named Genny and Alekos helped me find them and told me all about the company and their story with being eco friendly. They have great service and their clothes are super soft and comfortable. 10/10 would recommend and I will definitely be going back.
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April 2021 by Doug E.
I was just trying to kill some time at Town and Country before my vaccination at CVS and walked into Marine Layer. I was promptly greeted by the clerk... super friendly... she kindly asked me to sanitize in my way in... she asked if I was looking for something in particular and I said I was just perusing. She said "no problem, let me know if you have any questions or would like to try something on, my name is Jenny." I really like that they don't hound you or judge you for just looking. I really like the style of clothing here, casual and chill yet good quality and can be dressed up as well. The material is so soft... apparently they use recycled materials. Anyway, I poked around and saw these cool sunglasses... and Jenny was quick to compliment me and said they looked really good... I agreed. She said she has bought several pairs as gifts for her cousins and uncles and we started talking about our big families. She pointed out a few new items that just came in and you know what... I bought them!. I don't write many reviews, but Jenny was awesome. My wife loved everything I bought and I feel really good when I wear the stuff. I will be back for more.
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March 2021 by E. D.
I was Introduced to Marine Layer (ML) several months back. The clothes are incredibly soft and comfortable. During my visit, Ashley was very friendly and helpful in finding what I needed. The store manager, Jess, was there too, and such a pleasure to chat with. The customer service was amazing! I found out that you have 365 days to return an item that doesn't hold up or has a defect... no questions asked! This ML store is amazing. Highly recommend stopping by to learn more about ML! I'll be coming back soon for more soft crewnecks, sweat pants and tees Thanks Ashley & Jess!
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March 2021 by Lawrence L.
Got into the brand a couple of months ago and have been dying to visit a store ever since. This store was amazing! Selection was vast and the associates there were so warm and inviting. Jess and Ashley went above and beyond for my fiancée and I during our hour-long trip. Could not be happier. They made it a mission to find us the perfect matching outfit. Will definitely be coming back and highly recommend.
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December 2020 by renee m.
HORRIBLE customer service, I had a horrible experience at this store. I will never shop here again.
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August 2019 by David Vinca
Most comfortable clothes ever
