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October 2023 by Lyn L.
10/29/23I returned to order the petite jeans. This time the POS system was working. Teresa was very polite and helpful in getting my jeans ordered and expedited to me. I asked for the name of yesterday's cashier because I'd like to acknowledge her. She was very polite and patient while I tried to get my credit card problem resolved. Her name, I believe is Raji.. thank you all at Madewell 10/28/23Today I went shopping for jeans. I've worn Madewell jeans for quite a few years now so I stopped in there to see if I could find a replacement pair of jeans. I found that the style I currently have do not fit the same way as before so I tried on a new style, Vintage in dark wash. Hummm I liked them but since I'm short, the salesperson, Christina, suggested I try the petite version of the jeans.I decided to go ahead and purchase the ones they had in the store and order the petite version. When it came time to process the purchases, my credit card kept getting declined. I called my credit card company and they assured me that the card was working. It still would not process...the cashier there was very kind and patient, which I very much appreciated. She tried and tried and even moved the sale to a different register. Nothing worked.Brian, one of the managers came over to see what was happening and took the time to assist me in determining what the problem was. I am very appreciative of his professionalism and patience as we continued to try to get my card to work. It turned out that the simple purchase transaction went fine, but there was a problem with the on-line order where my card address was different from the ship to address. Brian hung in there with me trying everything and never showed any impatience.I am very impressed with the level of customer service and patience I experienced today...It was not a huge sale, just a pair of jeans.Thank you Madewell for the excellent customer service. I will go back another day to see if the problem has been resolved so I can order another pair of jeans..
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August 2023 by Nick Rogers
Great store. Staff were very friendly and helpful. Awesome selections.
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May 2023 by Eric W
Me and my wife are frequent Madewell shoppers in our hometown. But odd customer service at this location. We walked in and the lady at the register frantically alerted her staff of our presence vs. choosing a simple hello. We said hello but she couldn’t be bothered. The staff listened into their earpieces and stared at us. You don’t need to have a wild imagination to understand why we quickly left
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January 2023 by Gyr N.
I came to this shop and instantly liked it more than I expected. The clothes are made true to size, easy to wear, and no flashy colors. A lot of earthy tones and muted colors, very subtle. The clothes are also made of really fine materials and there is hardly any mark up on the price at all. I think many people will catch on to Madewell.
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December 2022 by Xiaoshan Wang
Very bad return experience. Just realized that the store at Santana row is closed, so I drove 40 mins to this store for return. I purchased multiple items online, but I used a wrong wrapping bag (wrapping bag is not required for return). The return instruction is to show the return label generated from the return conformation email, and it never says anything about the wrapping bag. However, when I returned it at the store, they only checked the wrapping bag label. They refused to check my return label or the item barcode after I told them I used a wrong wrapping bag. It wastes me 1.5 hours round-way and gas for this return.
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December 2022 by Anita T.
Pretty good service, tidy store, and decent selection of their items. Huge fan of their clothes and definitely love to browse in-person every now and then. Pros: Items were tidy and easy to search through. Clean, neat fitting rooms. Staff on the floor were helpful and patient when finding specific items, but definitely busy even on weekdays. Cons: A total zoo on the weekends! I saw so much traffic coming in and out of it a few weekends ago, I steered clear. If I go at all, it would be on a weekday. Not the closest to the parking areas. They only have a subset of the jean selection they have so it's still hard to try on specific cuts which may fit differently by wash / model. This brand has an incredible number of jean types but unfortunately the sizing isn't the most consistent, so I wish they had a wider selection of all the jeans they offer, especially some of the special size / cuts such as the curvy denim.
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December 2022 by charles Zhang
They sell you item as non final sale but after the item is placed madewell sneakily changes sale to final. Madewell is an overpriced unethical brand. Do not shop here.
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November 2022 by Ashley
Very friendly and helpful staff.
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October 2022 by Ravindra Sewak
Good designs, made well :-) Slightly more expensive than our liking.
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April 2022 by Teresa Casillas
LOVE-LOVE-LOVVVE ALL JEANS & DRESSES HERE!!!! I always loved this brand over the years, but they don’t fail with their new collections and styles this year! Not only do they have more inclusive sizing than many other woman’s jean stores but the customer service is ON POINT HERE! Employees go above and beyond to curate your experience and make it memorable. Definitely will be coming back to check out this winter styles. Super excited to see what’s in store!
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April 2022 by Jenny Jiang
Always love coming in to browse the latest casual clothing shoes and accessories! They always have great deals from sale and frequent discounts on full price items. Ample parking in various structures within Santana Row.
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October 2021 by Thea Sewell
Small store.
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September 2020 by Kat A.
Best Madewell in the Bay Area! The staff here are so kind and accommodating. I had the pleasure of being assisted by Lainey that helped me with a return- she is the best! I will definitely be returning :-)
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September 2020 by Gillian S.
I normally have good service at Madewell (have been shopping there for a few years) but I had a disappointing exchange at this location. Full disclosure: I showed up very near to closing time on a Wednesday. The sales girl's eyes got wide, and she started to tell me they were closing in 5 minutes, and I said, "totally get it, I will be quick". I immediately grabbed the jeans I wanted to try, and she said "Sorry! Our fitting rooms are closed." When I told her that I had tried stuff on at this location a week ago, she says "our fitting rooms close at 6:30 during Covid". I understand there are restrictions during Covid, but this was "I don't care if we sell anything else, I just want to go home." I'm sure management would love this customer service. ;)
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September 2020 by Nick Fitzgerald
High quality clothes. Lots of options and some of the best jeans on the market for women. They have a nice membership benefit and you get a $25 gift certificate on your birthday if you become a member (its free!). Definitely stop in and try on some of the clothes. The staff is always great and helps you find the perfect size very quickly.