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September 2024 by Dexter Wong
Got a few pairs of jeans hemmed here under the Red Tab program once, but when we returned wanting to get a few more pairs done, the lady said we weren’t allowed due to store policy to do it unless we bought the jeans there with tags and all. First time I’ve heard this - our whole family and extended family get our trouser hems done from Levi’s stores all over Europe without trouble and running into such policy. Not good.
Edit: You’d better go to a local tailor shop instead of using their tailor system which is a scam. I paid $10 for a hem and $20 for waist alteration at a local small business in Fremont. Although Levi’s’s workmanship is decent, their policy and system in place is subpar.
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June 2024 by Annika Schultz
Very frustrating shopping experience. Levi's return policy does not demonstrate any care for the customer. No reflection on the staff at the store who tried to assist. They were friendly and tried to help as much as they could.
I bought a pair of jeans and then purchased the same pair in a different size online to see which one fit better. I went to return the original pair 2 days passed the 30 day return policy. Since I was past the due date, my only option was to exchange for something in the store that day or call customer service. I spoke to two customer service representatives and they told me there was nothing they could do and I had to go back to the store. The whole experience was maddening being led in circles. I will not be purchasing anything from Levis here on out.
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July 2023 by Dr Scu
I just had the aversive experience of returning a pair of jeans that were 2” longer than stated on the tag and being called a liar to my face by the store manager who thought I washed them because they had creases in them. The particular 501 model did have a distressed look to them & I was told that was part of the “special edition” model when I bought them. Given that there were no shorter sizes available & I was not willing to just give away $70, she finally refunded my money when I insisted in talking to her boss and/or iron & return.Not sure what happened to customer service but being called a liar & given a hard time when there is an issue w/the product, is not a way to keep customers. Buyer beware.
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June 2023 by Nadine Priestley
Having not purchased 501 jeans in decades, I was blown away how salesperson, Maggie, after asking me a couple questions, handed me only ONE pair of jeans to try on (despite me having no idea what size I needed). They fit perfectly! She's a sizing genius!
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February 2023 by Paul E. Jacobs
Friendly, helpful staff. I traded in old Levi's for a credit towards new pairs. This is a great program.
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February 2023 by Wren Miller
Bought 2 pair of white jeans there and they look good on me on Tiktok!!
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December 2022 by David Tabora
Very helpful and friendly staff in finding the perfect pair of jeans. Opposite of grumpy and uncaring customer service.
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November 2022 by Alex
A very helpful and personable staff that doesn't pry into your shopping. This place has an on-site Tailor that will hem and repair jeans, so this store provides a service as well as sells clothing.Their options were fine and their dressing rooms had enough space to feel comfortable while trying on clothesOverall, we just had a very positive experience here with both the staff and with the commodities. I'll probably head back here with my personal jeans to get them re-hemmed as well.
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November 2022 by Cami
Nicest customer service I've had in a long time. Good selection.
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August 2022 by J T.
My friend had gotten her shorts personalized in Las Vegas which made me want to get one done as well. There's only a few locations the has a tailor in store. I was fortunate to live within 30 miles of two locations : San Francisco and Palo Alto. SF is too disgusting now so I decided to visit the Palo Alto store instead. I'm a huge gym rat therefore was searching for an image that I could relate too. I came across this image and emailed it over to the employee. They did mention it would take about a week as there were other orders ahead of mine. I requested it be delivered to my home. The cost was $5 for shipping. With gas prices these days, it was worth it. The design itself cost about $60 which was kind of pricey however the end result was worth it. It was hand sewn in. I'm looking forward to doing another pair. Shout-out to Maggie for making it a pleasant experience.
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August 2022 by Irina Surdu
(Translated by Google) Big good store, typical for its chain. Didn't like the long line at the fitting room.(Original)Большой хороший магазин, типичный для своей сети. Не понравилась большая очередь в примерочную.
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July 2022 by Judy Campbell
For me it is the store that keep invention itself. I wear them for many years, and hope to continue to get their items.
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March 2022 by Alex S.
Such a cool shop! The associates always aim to find the right fit, which is rare these days in retail. Maggie made my experience stellar- but the whole team was a dream! Loving my new 541 fit :)
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January 2022 by Layla R.
I came into this store on a Sunday hoping to figure out my correct waist sizing for different styles. I knew going in that I would have to order my jeans online because they don't carry Tall lengths in store. I grabbed a few pairs and a salesperson took me into a fitting room. As i was trying my first two sizes, a separate salesperson named Ella approached and asked my friend and me if she could help us out. She asked me what i was looking for in my jeans: fit, style, wash, etc. and grabbed a bunch of other pairs for me to try that she recommended. She was SO friendly, kind, helpful, and fun!!! She spent about an hour keeping up with us as well as helping other customers in the store. When it came time to order the jeans I liked, unfortunately they were all out of stock in my size. Not a big deal because it wasn't urgent - but Ella was so apologetic and disappointed on my behalf that i wasn't leaving with new jeans ordered. I went in curious on sizing but ended up bummed that i couldn't give her any commission (if Levi's does that) because she REALLY deserved it!! Next best thing i could do was leave this review - so THANK YOU ELLA! You are a queen and I so appreciated your care, time, and attention
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December 2021 by Bobbi Jo D.
I was in dire need of new jeans and thought I would check out Levi's! Needless to say I found exactly what I needed and felt welcomed and listened to! A store representative approached me and asked me how I liked my jeans to fit and offered some helpful suggestions! I was able to purchase two pairs of jeans that fit me perfectly an even order one to be shipped for free to my house! With a 40% deal too! What a steal! I will definitely be returning!
