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March 2024 by Brandon H.
Knowing up front that I was traveling and likely not going to purchase anything, Sabine spent a ton of time finding the right fit for me so I could order online when I got home.
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November 2023 by Milton L.
Sonja and the staff at KEEN Garage were super patient and helpful in helping me select the right shoes for light hiking in wet weather. Highly recommend Sonja and the staff there for their professionalism and focus on customer service.
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November 2023 by John P.
Rude know it all manager doesn't have the first hand knowledge or medical background to suggest the proper fit for any of the shoes & boots that keen makes
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October 2023 by David E.
I love Keens but went with a load of cash and no card. They don't take cash. I hate that. I went home and ordered later from Amazon.
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August 2023 by Aswin Prasad
I went to University Avenue, Palo Alto on a leisure walk. Saw a KEEN store on the way, and I am also looking for a Hiking shoe by the way for simpler hikes. I was assisted by Sonia, who was so patient, meticulous, and nice. Measuring my feet, explaining about multiple shoes and their quirks. Loved the KEEN NXIS speed and picked up a pair of. I love the shoes, it's comfy and fit for my feet. This was a wholesome shopping experience, even better than the ones in REI, which themselves are generally good.
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August 2023 by Stan Sieler
Friendly and knowledgeable staff, good selection of shows. I was helping by Sabina, who was familiar with shoe/foot questions I had, and nicely helped me find new footwear.
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August 2023 by Santiago Martinez
The lady there kept trying to put me in women's boots because they didn't have my size and she was very persistent , acted like she was mad when I did not entertain the idea
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July 2023 by Kunal Sampat
It was my first Keen purchase and the sales person Maiya was amazing! She was extremely knowledgeable and answered all my questions. I ended up buying a nice pair of hiking shoes.A few days later the price for the shoes went down and I called the store for a price adjustment. The store manager Sonja went out of her way to process the manual adjustment over the phone. I think the customer service here is top notch! I will be shopping again here in the future.
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July 2023 by Shmuel Shaffer
Love the store and the nice lady who did her best to help me find the best hiking shoes.
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June 2023 by Kelly M.
I had never heard of Keen shoes before, but my husband had, and he wanted new walking shoes, so we went in to look around. He found a pair he liked right away. I was bored, so I tried on a pair while I was waiting. I found them to be...different from any other shoe I have worn. There is plenty of arch support, which is something I need. In fact, I generally wear arch support inserts in my shoes, but these do not need them. It actually takes a bit of time to get used to walking in these shoes as there is a feeling of being elevated. But they are very comfortable. They are not cheap, but I think they are worth the price.
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June 2023 by Nei-Chun Shao (Jim)
I bought these shoes today, and I usually don't feel compelled to leave reviews. However, the experience I had today compelled me to take the time to share my thoughts. The lady who assisted me, unfortunately, I forgot her name, but she was truly amazing. Right from the beginning, she took the time to measure my feet meticulously. She brought out three pairs of shoes for me to try on, helping me choose the right size. When it came to selecting the insoles, she presented three different heights and let me try them all, starting from the lowest and working my way up, and then back again. Before I left, she even took the time to explain the benefits of using hiking socks and how they differ from regular socks. I am so grateful to this lady; she is genuinely the best person I have ever encountered!
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June 2023 by Jimmy Aboul Enein
I bought my first pair of hiking shoes from Keen a couple of weeks a go. My first experience wearing them did not go so well leaving blisters on my feet, I went back in to change them, taking advantage of their 30-day guarantee, and following foolish advice I received from a random hiker I met on the trail who said I needed smaller shoes! Despite the team advising my against that I went ahead and swapped them for smaller shoes.Before going on my second hike I immediately realised that the team were actually right and went straight back to the store to change them for the second time.I was greeted by the store manager Sonya who dedicated the whole rest of her afternoon, till even after the store closed, to help me find the right pair of shoe - I have a difference in size between both feet. I believe we tried on every single pair, one by one before finally finding the perfect shoe and arch sole combination.I don't think I have ever seen such determination and drive from a manager before. Sonya did not give up, nor make me feel in any way as if I was burdening her with my issue. She truly is an asset to this community and we are lucky to have her.
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May 2023 by Sandhya Prashant
Very stylish comfy options. Friendly service. They don’t carry wide options though.
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May 2023 by Jorge Soto
I went to the store today workers very friendly..walk out whit two pair...of shoes. Thank you guys.
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January 2023 by Dr. Manuel Kuehner
Great interior design, friendly and helpful staff, good location, good return policy (30 days).