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August 2024 by fahazia aziz
Who cancels 2 hours before a reso is supposed to be picked up? On a weekend where not many cars are available. Imagine that. And the lady didn’t even really give me any solutions, just canceled and told me to check other locations. If you don’t have the car, why tf is it online? All the other locations managed to do that, why not yours? Super unprofessional that’s why I only do enterprise lol thanks for the reminder!
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July 2024 by Aimee R-P
Worse experience ever! This was the worst experience I've had with renting a vehicle. These people have absolutely NO consideration of time. It has taken over 1 hour and multiple visits to be able to get through the line so that I could pick up the car I rented. I'm not sure if this is typical, but I have never waited so long in the shortest line...for anything!
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July 2024 by A R
Good cars, esp electric, however sales ppl do not understand the electric options, charge level and how to view
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June 2024 by Navi Chawla
Rude staff, does not admit mistakes on their end, and expects the customer to be aware of reservation updates without contacting the customer in any shape or form.
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June 2024 by Omer Kuzucu
Closed on Saturday and Sunday
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May 2024 by Cesar Juarez
I dropped off my vehicle Friday morning and they lied that I dropped it off on Monday. I had to call to get that adjusted. Pretty heartless people. I don’t understand how they can sleep at night. Don’t trust them and make sure you get a final bill or they will add unnecessary fees.
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April 2024 by Alejandro Quintero
Really poor customer service and overall experience. Judging from other reviews, it seems to be hit or miss. We booked a car online, but when we arrived, the only available vehicle was an EV. We have nothing against EVs, but it wasn't what we planned for. When we agreed to take the EV, we discovered it wasn't fully charged. At this point, I believe we had been flexible enough as customers. We decided to cancel the service. We requested that the contract be voided and a confirmation sent to us immediately. However, the legal agreement and the charge on our credit card were not closed for days.
We walked to Enterprise, which was very close by, and received excellent service.
On our way to Enterprise we discovered a bakery "The Midwife and The baker", we had great coffee and delicious bread goodies to forget the encounter at Hertz!
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March 2024 by Daniel Guzman
Great customer service . I can't complaint about it.
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March 2024 by Moon Lights
Believe the negative reviews, every single one is genuine. Stay far away from this location, go to the airport ones instead - they have much better service & people instead of unhelpful unwilling unnecessarily hostile beings. Such locations & people deserve to be shut down, only a matter of time before they are obsolete. Expect the following: bait & switch, blatant lies, faking ignorance, dirty facility, customer disservice and everything else that can possibly make you regret visiting such a location. Shame.
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February 2024 by Julian Marcon
Fast service.
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January 2024 by Sarah Klem
Had one of the worst customer experiences I've had at any institution. Was getting a cheaper car forced on me when I explicitly reserved a certain class. When we refused and asked if there were any other options, the staff proceeded to be extremely rude and also obstructionist. We didn't end up getting a car till 1.5 hrs after our reservation. Will never return here.
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December 2023 by Frédéric Bilodeau
Great people
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December 2023 by Xiao Ma
Be aware they are closed in weekend and don’t have a key drop dox. Then they charge you extra days for for returning Monday morning.
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October 2023 by Tanvi Mutha
Well don’t ever rent a car from this location. People working there are rude, disrespectful and seems to me as frustrated soul!! Worst customer service!
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October 2023 by George Daniel
Trying to reach this location for over a week not once have they answered the call or called back. Is there a way to talk to someone at this location ?
