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September 2024 by Max Rafalin
I couldn't believe their pricing...$7 per shirt. Double of any other cleaner around Palo Alto. I bet most people who use it don't pay attention to the fact they rip people off. When I asked about it, the person was rude and said "I don't have all day...want to leave it here or not".
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February 2024 by Stark Ryan
Did a pretty good job on other pieces, but shrunk one of my favorite shirts.
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July 2023 by Susan S.
Over the past 10 years I have been bringing clothes to be dry cleaned at Gate Cleaners. The owner has always been professional, friendly, respectful and most importantly, openly grateful for my business. Our clothes are well dry-cleaned and I really feel like I can trust Gate Cleaners. It is a pleasure to give them business, and I recommend them to others who want to support a small, local business working hard to provide good service to our community.
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June 2023 by Nicholas H.
I rarely if ever need dry cleaning services, but took my graduation sash to Gate to remove the sash wrinkles. They took the sash and less then a minute later, was all wrinkle free and done. Prompt, professional, efficient, - I'll be back for sure.
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May 2023 by Stan G.
This place has truly honest employees. I misplaced my phone near their business, buy the time I got home in San Jose I was loosing my mind. Gate cleaner's was the closest business to where my phone was. I called them and they went outside a found my phone. They saved me from canceling CC's, replacing my DL, and having to buy another iPhone. Thank you so very much
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January 2023 by Dayeon C.
I've come here multiple times. The people that work here are always so nice and caring and makes me want to have more clothes so I can bring it here! You'll never regret trusting them with your clothes.
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December 2022 by Garepis Holland
I rarely use dry cleaners but I LOVE Gate Cleaners! So much so, I bring all my tough laundry to them now! They are excellent and affordable. I initially used them for business suits and lining repairs, and they did such a GREAT job, I brought some old sweaters the following week. The sweaters came out better than new! They are prompt, and even expedited a business suit that had to be ready in two days! Always professional, friendly, and great parkinServices: Alterations
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September 2022 by Terry W.
I highly recommend this place! I got a prom dress altered here and everything was perfect. It looked like the dress was bought that way after alterations. They did an amazing job with alterations. The process was quick. Great customer service as well!!!
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August 2022 by Alissa T.
I love gate cleaners! The owner is very polite and always smiling! I manage a bridal shop and often get my bridal gowns cleaned here. My gowns are always in excellent condition when I pick them up and they are always ready on time. I don't know why this business has low ratings? I believe the previous owners were not as friendly. I will continue to get my dry cleaning done here! I recommend!
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July 2022 by suzi b.
Do not bring anything you love to be cleaned to Gate cleaning. They will ruin it and take zero care and zero responsibility for what they did and will leave you feeling that your trust has been taken advantage of. I am very disappointed in the lack of professionalism displayed by the owner, Kim. I brought my favorite silk vintage dress scarf to Gate cleaners on Friday, May 27th because I wanted it to be clean for the wedding we attended on June 2 overseas. I put it on the counter and asked Kim if this was something he can clean. After he inspected it he simply said yes. It was left in his care without damage. He did not mention any damage verbally to me. When I picked it up I was DEVASTATED to find holes in several places and frayed in two places of the rolled edges. It is no longer wearable due to the damage from the lack of care given at this business. When I went back to discuss the issue Kim said "it came to me that way." I told him that's not true. He asked me to prove it to him. He was firm in taking no responsibility for the damage he did to my vintage silk scarf. He didn't share with me that it would probably get ruined in the dry cleaning process. As a "professional" he should have inspected the item, shown me if there was previous damage prior to accepting it, and then decide if he was capable of cleaning it. he could have told me that hand washing the scarf would have been the best option for avoiding damage. He took my payment instead of doing the right thing. I learned a hard lesson from this situation. Never dry clean anything you care about at Gate Cleaners and don't go to shops that don't care about the service they provide to the items left in their care. That was my first and last visit to Gate Cleaners. See the photo collage of post-cleaning damage.
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July 2022 by اسامه الحبيشي
(Translated by Google) That's awesome ???(Original)انه رائعااااااااااااااااااااااا ???
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June 2021 by Kevin Feng
They have deceptive pricing. Overcharged to wash and clean king size comforter.
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May 2021 by Amith M.
I believe this store is under new management as of a few years ago, so the newer reviews should take sway. This place is really good. Very timely and accommodating for shorter pickup dates, and as far as my dry cleaning goes (men's shirts mainly), they do an excellent job. Also, they use perchloroethylene free green cleaning chemicals that don't hit groundwater or plant runoff, so that's a major plus. Only down is, its a little more expensive than others in the Palo Alto area (but then again in the post-covid home-working era, who's getting dry cleaning done regularly anyway).
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May 2021 by Deuce B.
I believe this store is under new management as of a few years ago, so the newer reviews should take sway. This place is really good. Very timely and accommodating for shorter pickup dates, and as far as my dry cleaning goes (men's shirts mainly), they do an excellent job. Also, they use perchloroethylene free green cleaning chemicals that don't hit groundwater or plant runoff, so that's a major plus. Only down is, its a little more expensive than others in the Palo Alto area (but then again in the post-covid home-working era, who's getting dry cleaning done regularly anyway).
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October 2020 by Lynn Liebreich
Always excellent service! We’ve had clothes mended and dry cleaning at Gate Cleaners on Hamilton. Have used other dry cleaners in the area prior to finding Gate Cleaners, and found none to be as consistently reliable and professional.