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February 2024 by Camilla White
I always find something amazing here and for a great price. The buyers are always friendly when you bring clothes in. Very clean, well organised and they have an amazing collection of clothes.
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December 2023 by J A.
I see a lot of bad reviews here about selling clothes. It's really tough. As a former buyer at another resale store I know that you cannot buy everything and you have to buy what sells in that particular store. Sellers often feel judged and I get it but the buyers know what they have a lot of and what doesn't sell. Often they are tied to what doesn't move and are dinged for it. Not sure if this is how it works at this shop but it's pretty standard. That being said I scored today. NWT 700 dollar motorcycle jacket for 150 and an awesome dress from free people for a very reasonable 32 bucks. I was treated nicely and the staff was chatty with me and very pleasant. I will be back.
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December 2023 by Rachel M.
Very disappointed with my selling experience at this store today. I had previously sold to them several years ago and had a very positive experience, but after today, I won't be back. I waited for over 1 hour to have my pieces looked at, despite being quoted a 20 min wait time. The staff were chatting, exchanging Secret Santa gifts, etc in front of me, while knowing that I was waiting for a long time. Very unprofessional and inconsiderate of the sellers' wait time.
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November 2023 by Sarah S.
This is my first yelp review. I had such a horrible customer experience at Fillmore & 5th and with their management that I was compelled to write a review. Yesterday I was in the store and purchased a few things that I wanted to take home to try on then bring home. Erika told me I could return the pieces if I didn't love any, and be refunded on my original method of payment. I went to to the store today to return two pieces as discussed and was refused a refund even though I was told I was able to do so. Firstly, they did not take accountability and own their mistake. Secondly, the management was poorly trained in handling customer escalation and made the situation worse by gaslighting me and making me feel that I didn't hear what I was told. I work in the customer experience industry and have never had such a bad experience. I was made to feel like a liar. If I had received the refund on my credit card as I was promised I was able to, I probably would have shopped around after and bought more than I ended up returning. I told everyone to not go there, that I received horrible customer service, and that they treat the customer like liars. I work in a world where the customer is always right, and we do our best to make sure the customer leaves happy. Horrible experience in what could have been easily changed into an experience that made me feel heard, and told all my friends about it.
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September 2023 by Mariah Obsuna
They have nice stuff sometimes but I have always received unwelcoming service from everyone at this store over the years.
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September 2023 by Stephen E.
I must have come on a good day according to all of these negative reviews. Was able to find practically new Levi Wedgie jeans for $30 and practically new Aritzia Melinas for $20. I cant comment on the purchasing process for selling but I found the selection and clothing conditions to be more than decent for a thrift store.
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September 2023 by jessica G
To be fair, I never sold with them but my buying experience is quite good. My daughter and I like to hang out here and find some interesting clothes and accessories that are not available in the market anymore. It's a fun store and the staffs I met are friendly and helpful.
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August 2023 by Mia Y.
I've been here two times now after finding this place on TikTok. Both times the vibes were just off. BAD VIBES. I came in the second time to sell some clothes. I had a large lulu bag filled and was told to fill out some info on the iPad. I opted to pick "name call" and not text because I wanted to shop around while I waited. This was when I first encountered the big mouth lady. After 1 hr I came back to the BML (big mouth lady) to ask how much more time until I was next. She said that she had already texted me and I was a no show. I then said well I opted out of text and wanted name call. She then said oh then we called your name 20 minutes ago. Okay... so you're lying lol. Wouldn't you remember my face and name from when I first came in? Game on BML. At this point I've been waiting for 1 hr and so I asked if there was any way I could be bumped up. I have a reasonably sized bag, I've driven from southbay, and I told her I was moving. She kinda laughed at me and said I wouldn't be seen today. This lady might have a semi- nice front but she was just condescending and rude to me. I heard all about her solo trip to Hawaii before she even acknowledged me. She needs a bit of work on her customer service is a nice way to put it. 10 minutes later I get called. Hmmmm I was able to perfectly hear this name call out this time around. Out of the 10ish things I brought in they BOUGHT EVERYTHING. Wow so it seems like this unassuming youngish looking girl might have some nice things to sell. After BML heard that everything I brought it was being taken by them she had to sooo kindly thank me for my patience. I'm not sure if her intention was to treat me like poo or to make me feel like poo but this Honeslty wasn't a great experience. They have some great gems from $30-$50 but honestly it's not worth coming here if I have to encounter this woman again. If you're here for a nice, fun, thrifting day maybe go to the goodwill boutique in Menlo.
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August 2023 by Angela M.
Don't try and sell your stuff here, it's a huge rip off in terms of the buyout prices they have. Took 2 designer pieces that I couldn't return for an event and they offered to buy them out for about $30. They also seem very inconsistent with the quality of clothes they accept- much of the stuff on the racks doesn't look great in terms of upkeep or style.
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August 2023 by Cool K.
They charge a 3.5% fee to buy clothes. This is an example of fees gone awry. The service is non-existent to surly but they force the customer to pay this fee.
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July 2023 by Karen Greenhaw
My new fave! Had a bit of time to kill between appointments and asked Google for "thrift stores near me". So happy to find Filmore and 5th! Within 10 minutes I had a great Free People dress that fit, (I'm a 5'2" 155 lb. 57 year old ?), Madewell mules I adore and an adjustable and oh-so-versatile bag from the Sak. Brands I love and great prices; both hard to come by on online sites. Plus, nothing beats in store shopping! Thank you for a wonderful experience and inventory!!
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July 2023 by Millie Chang
excellent selection of clothing, shoes, and accessories. fitting rooms open and available. prices generally fair. and they even have a half off section!
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July 2023 by Audrey G.
Great options of great labels and brands at bargain prices. Had a great 1st experience. Definitely heading back!!!
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July 2023 by Rei Lyden
Every negative review about this place is true… if you buy stuff, that’s fine. If you sell stuff, then be aware, they are super random.
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July 2023 by Xin Rei Lyden
Every negative review about this place is true… if you buy stuff, that’s fine. If you sell stuff, then be aware, they are super random.