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June 2023 by Antonia Nuñez
Excellent
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March 2023 by Alex G
Friendly staff and fast service.
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February 2023 by Sonia Wei
very good experience, friendly stuff, patient, explained everything clearly
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December 2022 by Zhenya Mirkin
Service is always above and beyond and, oddly, although a chain, this location almost feels like a true neighborhood place
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September 2022 by Anna Z
I Needed to ship a complicated package and Reuben was majorly helpful. Amazing customer service and professionalism. I’d like to request he get a raise because Employees like Reuben are very hard to come by these days!!I will be returning to this location!
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August 2022 by Shadia Damra
Reuben and Anjanette are so nice and patient! Very lovely experience
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August 2022 by Tom C.
Cute and small FedEx location with friendly employees. Stopped by to print a few documents. The printing machine had some issues and it took some time to figure it out. The reception at this FedEx isn't the best and emailing the file was kind of a hassle. They don't have many items on the shelves. This location is good for mail and printing only
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June 2022 by Florence L.
Reuben here was the sweetest fed ex guy ever!! He taped up our box and printed out a free label for us all free of charge! We accidentally brought a UPS package but he totally made it no big deal and was so lovely. Thanks for giving us a great experience Reuben!!!! :) you can tell he really loves his job, made our day.
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December 2021 by Saif
Stay away. One guy working slow. No automated drop off label machine. Seriously FedEx?If you go, grab a cup of coffee and bagel to enjoy the sweet wait.
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October 2021 by Nathan P.
Received 5 star customer service from Reuben. He helped me resize the box for a prepaid shipment, and reduce its contents to be under the specified weight limit. They were somewhat busy with their evening parcel sort & scan. Reuben was courteous, clearly communicated throughout the process, and was a fine example of good FedEx service. Note: this FedEx office "store front" is not visible when driving up to the building. Plenty of parking is available nearby in the lots and parking structure. Just follow the well placed signage about 75' (25m) to the office building courtyard, and give a friendly hello to the FedEx employees. If they are busy, mind your manners, have some patience; and it will be fine. The fine folks at FedEx, and many others like them; have helped to keep our society moving forward during the difficult COVID-19 pandemic.
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October 2021 by John Dyer
Charged me 3.50 for a bag that costs .02 to manufacture.
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September 2021 by Mythought S.
This location at Palo Alto Square is the best FedEx. The CA Ave. employees are slow and unknowledgeable. But at the PA Square store, Reuben and Montee are outstanding employees who are experienced and know all the rules, very competent and courteous. I don't understand the bad reviews here, I've always seen Reuben and Montee there. Back in the 1980s, FedEx was the BEST but now, their delivery service has waned and if I don't HAVE to send a return through FedEx, I trust USPD or UPS more. I've had bad delivery service with FedEx! One item never got delivered to my son and I spoke on the phone with them for over an hour, two times. Other packages I am supposed to receive get stuck at locations so they have been delayed by days or a week. But when my return label states I have to use FedEx, I go to this Palo Alto Square location for the best customer service.
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September 2021 by Jane Li
Reuben is my favorite FedEx employee. Because of my job, I need to drop off packages at FedEx a few times a week. It’s always a pleasure going to the Palo Alto location because Reuben is super friendly, knowledgeable and gives me great tips on shipping and delivery (e.g. how to tell if a package is counted as West coast shipment or not). I had some bad experiences with FedEx employees in other locations, but visiting the Palo Alto FedEx is always enjoyable thanks to Reuben and the team there.
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July 2021 by Yu-Luen Tsai
Very friendly and patient service!Very good experience!
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June 2021 by Adam Gsellman
Great experience, helpful and efficient service. Was there early in the afternoon and encountered no wait time. Used to using DHL, but no more. Service quality is night and day. Accessible location, friendly and helpful service representatives—go here if you need it done right and expeditiously.
