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December 2023 by Taegh Sokhey
Bought two of their suits last weekend, what a surprisingly good cut and fit.
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July 2023 by Stephen G.
Knowledgeable staff and high quality fitted clothing. Love the fabrics and selection. My go-to for men's fashions.
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June 2023 by Rob Dang
Poor customer service.
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May 2023 by Harris Gu
Had a very uncomfortable experience with the staff(older woman with blonde hair). While having a causal conversation, she mentioned multiple times that I am “too dark for a Chinese”. Not sure what that means but very unprofessional and unnecessary. She needs to be better trained because she is way too comfortable to say foul things like that?
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March 2023 by Luigi B.
Love this store! Jacob was superhelpful in helping me find a great business suit! He went out of his way to help me find shoes similar to what I'd pair with the suit to get a better feel of how it would look put together. The tailor, Mr.Said, took careful measurements and voila the suit was ready in a couple weeks! And Peter today helped me pick it up. (And he may have a second career as a Yelp cinematographer!) Super gracious! Zegna never disappoints! Been here before and now back again!
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March 2023 by Vinny A
This is my go-to spot for great clothing and impeccable service. If you're reading this, ask for Phil. He is super friendly and has an amazing sense of style. I've bought several pieces here with him and keep coming back because of the quality of the clothing and service.
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November 2022 by Bob Thompson
Great news they were able to do a suit fitting on a moment’s notice.
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April 2022 by David Holly II
Francesco and his lovely staff will transform you with the most amazing clothing that embraces casual chic!!
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December 2021 by Thomas
The staff here are all over the place. Too pushy ... if I want it, I'll take it ... they need to relax.
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January 2021 by Ron M.
This is an excellent Zegna shop/boutique. Top notch customer service every time--Francesco is the fellow that has been helping me in the past few months/year. They have my sizes on file, which makes it really easy to just pickup a shirt there or reserve online at the store, and then they can easily tailor it to my size without having to put it on in the store every time I visit. I'm a fan of their new Trecapi line because it is more athletic/slim fitting without being too narrow in the chest and shoulders. Minimal tailoring is needed.
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December 2019 by Ben Buelow
I bought a 2-piece suit here ~4 years ago because of Zegna's reputation for the quality of their cloth and their superior craftsmanship. Within about 9 months some of the stitching came apart, which I ignored at the time because it was a minor issue and I was busy. This fall the seat of the pants disintegrated; a material failure that, in the words of the Zegna staff, is 'irreparable.' Nevertheless, even though I only wear this suit ~30 days/year, I was told this was 'normal wear and tear' and that I would be 100% on the hook to replace the pants.
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November 2019 by Nishad N.
Love these guys. Ali helped me out with a leather jacket that caught my eye. Had bought another leather jacket here about 18 years ago and still going strong so will continue to stick with the brand not just because of the style and durability, but also because of the customer service that makes you feel at home
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November 2019 by Alex Hernandez
Very good deal and not cheap for everyone else
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July 2019 by Frank Luongo
Always amazing variety and quality of products. Staff really treats the clientele well.
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June 2019 by Vinny A.
After a recent move to CA, I began my search for a luxury clothing store that met my taste for clothing. One day I took a walk through the Palo Alto shopping center and came across Ermenegildo Zegna. Not knowing anything about the brand, I walked in just to check it out. To my surprise, much of what they had met the style of clothing I like. The quality and fit of their clothing is exceptional. The gentleman who helped me at first was Phil. He was very welcoming and very helpful in giving me a walkthrough of the store. His attention to detail was fantastic and his suggestions fell in-line with what I liked. Needless to say, I ended up buying a few pieces. Months later, I came back "just to browse" and once again I was greeted by Phil. He remembered my name and what I bought last time. I was shocked because I just showed up unannounced and he remembered me. He asked me how I was liking the clothes and showed me what was new in the boutique. Once again, I found something I liked here and ended up buying a shirt for an upcoming vacation. Overall, the service and staff here (Phil) were very welcoming and made my shopping experience a great one. I am now a Zenga customer for life. ;)
