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February 2024 by Joel Greenwade
Although the choice of cars is limited, the service here is above average.
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January 2024 by dianna o.
The Niko that work here on old Middlefield was very helpful every time I called and needed help or if there was something wrong with the rental he was very helpful and very patient very polite you can tell he loves his job and take it very serious
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January 2024 by Carlos Morales
I'm very happy with the customer service of Andrew and Niko I been renting cars very often and they always do there best to make feel welcome and comfortable I will recommend the middlefield store they are the best ..thank you very much Andrew and Nico ..CARLOS MORALES .
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January 2024 by Glory Joy Bernal-Martin
Chris Smith and the Mgr at mountain View branch was friendly and very helpful. Thank you guys so much. I highly recommend enterprise rent a car.
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January 2024 by Zelda Love
Outstanding overall.
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January 2024 by Warren-Judy McCandless
Just like to give credit to Andy C, who patiently sorted out our situation Thought we had a reservation, but didn't. He sorted that out. Then decided we wanted an upgrade. Again Andy redid the reservation. Friendly and smiling throughout. Thanks
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January 2024 by Walter Barker III
Very friendly efficient staff,
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December 2023 by Brian B.
I'm pleased to report that after initially providing this initially very negative review and complaining and escalating the issue in whatever way I could, the location was able to obtain a 7 seater for us. On the plus side, the staff were nice to us, drop off/pickup for the car was painless and efficient, and the costs at this location are significantly lower than the airport (presumably because you avoid the ~30% airport "tax"). I have improved the rating because in the end they resolved the issue, and other aspects of our experience were positive. I would not recommend this location if you absolutely need a certain kind of car, no matter how much they guarantee availability (please read my prior issue obtaining a 7 seater over the holidays).
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December 2023 by Adriana Hernandez
Nicco and Alex had great customer service. Nicco helped me with check in, he was very helpful. I had been waiting for a while even though i had an appointment and he just had gotten to work and he jump in to help since he knew I was waiting for a long time and he apologized even though it was not his fault. They were trying to give me a SUV with worn-out tires and I asked him if I can get another vehicle which he help me with.At check out , Alex provided good customer service.
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December 2023 by Gerald August
Very quick rental process for car. Easy pickup and return.
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December 2023 by Joshua R.
I've now rented from this particular Enterprise Rent-a-Car several times, even though I am an Avis Preferred member. And the main reason I come here is for the exceptional service! People like Nathan Mai and Nikko Gilbert have taken excellent care of me over and over again. They make sure the car is going to be a good fit for me. They double-check the engines and tires. They're thorough with the review of the interior and exterior. The cars are always clean and in good service. And everyone I've ever spoken with there is clear, articulate and helpful. Can't say enough good things about them.
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November 2023 by J. B.
Everything worked out perfectly, I had Alexander and Nikko at the handover and drop-off. The guys were really professional, super customer-friendly and took their time, asked if everything was good and answered questions about tolls, payment etc. well.
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November 2023 by John Lane
The guys on the ground did a great job. Really nice and accommodating. The car was in below average condition with high mileage and not as clean as I would expect.
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November 2023 by Cassie McAlmont
I called 7 different Enterprise locations in and around SF and nobody had same-day availability, so I called this location near my dentist and they had availability and they also took the time to figure out a shuttle pick up from my dentist to Enterprise. The shuttle driver was very friendly and professional, then I was working with Andrew who was very patient and really took his time to make sure I got the best car available. He seems like he really cares that each customer has a good experience, and he took the time to explain each step of the process to me. (Usually I feel like employees in this case are in a rush and are kind of annoyed by client questions, but he seemed like he really wanted to make sure I was taken care of and understood the process.)
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October 2023 by Arthur Quesada
Understandably the conditions your facility was experiencing. Your associates went above and beyond to assist with good service.
