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“Great staff. Update: They seem to have reduced staff. Update: the staff is back to normal. The 20% off when signing up for a new credit card is not limited to a $100 benefit. So once you spend $500, there is no more 20% off.”
“The quality of items is good.
The one thing that I don’t like about their cosmetics counters are if they don’t have the color or scent you want they’ll sell you a different color or scent and not tell you. You basically find out when you get home that the item was incorrect.”
“This is a shout-out for Janice who works in the Women's clothing department on the second floor. What an asset to Macy's! Not only was she helpful and customer service driven when it comes to apparel, but she also unhesitatingly assisted me in finding the right exit down the escalator (there are many exits in this big store). Thank you so much, Janice, for making my Macy's experience exceptional.”
Department Stores
Department Stores
Department Stores
Department Stores
“Ayyoub in Customer Service - shout out to him!!! Epitome of great customer service. I visited the store last week and saw a dress I wanted for an upcoming trip and the clerk told me that the computer showed they had it in the store but it was nowhere to be found so it probably was sold and computer was not up to date. She ordered it for me and it defaulted to the store for pickup and told me it would probably be canceled. So I went upstairs to cancel it so so I could order to be shipped overnight and Ayyoub took over and put Fulfillment on it right away and within 15 minutes they found it! He was very attentive to my wait time and went over and above on a very busy Anniversary Sale Day. Hoping his manager sees this and gives him accolades.!”