Clothing Stores in Palo Alto, CA

“Quality and availability of products were great but the best part was the excellent service - Almichael and Chloe were very friendly, helpful, and overall amazing!”

“I recently had the pleasure of visiting the Tommy Bahama store, and I must say it was an absolute delight! From the moment I stepped inside, I was transported to a tropical paradise. The store's vibrant and inviting atmosphere truly captured the essence of the Tommy Bahama brand.One of the first things that caught my attention was the impeccable interior design. The store's layout was well-organized, making it easy to navigate and explore the wide variety of products available.The staff at Tommy Bahama was incredibly friendly and helpful. They greeted me with warm smiles and were always ready to assist me with any questions or requests I had. Their extensive knowledge about the products and their genuine enthusiasm for the brand made my shopping experience even more enjoyable.”

“Paulina was incredibly kind, knowledgeable, and helpful. She helped me pick out items for an upcoming event and offered great insight and suggestions, patiently answering my questions and explaining differences between each of the products/colors I was considering. Excellent customer service - thank you Paulina and Vuori!”

“This store is a hidden gem!I walked past this store several times before my visit. Each time my boyfriend said, "you have to go in here one day! Stop- just take a look in the window. Look at her interesting pieces!"This week, I had the time to finally stop in and peruse. "G", of G. V., was very personable. We talked while I found hidden treasure after hidden treasure. I was looking for some fresh new pieces of clothing to update my wardrobe to go to Chicago and meet my boyfriend's family. I found many things. From classic to artsy- edge- y. All the while, G and I were having a great conversation.Since COVID, I have experienced a waning bar in customer service. That won't happen here! G is amazing. Her store has something for everyone. There are many nooks and crannies with so many interesting pieces!If you are craving to find a store where you can have a great shopping experience and get some interesting pieces that you do not see everywhere else- this is the place to shop!!It's a great thing to support our local businesses. Give it a try!!! I will be back...”

“I had a truly outstanding experience at this location, thanks to the exceptional team. Bryanna, Tami, and Roberto were incredibly patient and dedicated, working with me for hours without showing any sign of impatience, even through their lunch breaks. Their professionalism and kindness made all the difference. I wholeheartedly recommend this store; I’m confident you’ll enjoy the same wonderful service. Thank you once again, Bryanna, Tami, and Roberto!”

“10/29/23I returned to order the petite jeans. This time the POS system was working. Teresa was very polite and helpful in getting my jeans ordered and expedited to me. I asked for the name of yesterday's cashier because I'd like to acknowledge her. She was very polite and patient while I tried to get my credit card problem resolved. Her name, I believe is Raji.. thank you all at Madewell 10/28/23Today I went shopping for jeans. I've worn Madewell jeans for quite a few years now so I stopped in there to see if I could find a replacement pair of jeans. I found that the style I currently have do not fit the same way as before so I tried on a new style, Vintage in dark wash. Hummm I liked them but since I'm short, the salesperson, Christina, suggested I try the petite version of the jeans.I decided to go ahead and purchase the ones they had in the store and order the petite version. When it came time to process the purchases, my credit card kept getting declined. I called my credit card company and they assured me that the card was working. It still would not process...the cashier there was very kind and patient, which I very much appreciated. She tried and tried and even moved the sale to a different register. Nothing worked.Brian, one of the managers came over to see what was happening and took the time to assist me in determining what the problem was. I am very appreciative of his professionalism and patience as we continued to try to get my card to work. It turned out that the simple purchase transaction went fine, but there was a problem with the on-line order where my card address was different from the ship to address. Brian hung in there with me trying everything and never showed any impatience.I am very impressed with the level of customer service and patience I experienced today...It was not a huge sale, just a pair of jeans.Thank you Madewell for the excellent customer service. I will go back another day to see if the problem has been resolved so I can order another pair of jeans..”

“A well-managed Arc’teryx store with attentive service. One of the few stores to carry Veilance pieces. There always seem to be attractive and sparse displays but many more sizes in the back.

A pleasant shopping experience. The most comfortable, lightweight and functional outdoor clothing I’ve found.

The Veilance line is appropriate for urban wear, with Japanese styling. Often simple and oversized, occasionally elegant, always without a logo.

The manager helped us recently, and she was simply excellent.”

“My fiance bought me Chanel for my birthday this year. Although we've been together for 13 years he still seems to impress me. I went into the store to exchange my gift for another pair although the one he got me was beautiful, I had my eyes on something else. The girl that was helping us was very helpful. They had a lot of selections of purses and sunglasses. You do have to stand in line as they open the Rope for you to get in and out they don't let too many people in at once. Everyone there was very welcoming and they made our shopping experience nice.”

“Decent store. Got sale items there. Wish there were more people helpful. Poorly staffed. Very few people. But we got what we wanted and there wasn't much rush”

“The Athleta in Palo Alto is my go-to shop for athleisure clothing. As much as I appreciate the convenience of online shopping, I love being able to try things on in store when I'm not sure about a style or I'm not sure about the sizing of something. The store is always very clean and pleasant, and the staff is courteous and helpful.”

“I went to Urban Outfitters today to return something that I bought for my granddaughter. I bought the item before Christmas and lost my receipt. I only had the transaction on my credit card. Josh assisted me and was very helpful. He patiently went through the transactions of that day trying to find the purchase so that he could create a receipt. He gets an A+ for customer service.”

“Having not purchased 501 jeans in decades, I was blown away how salesperson, Maggie, after asking me a couple questions, handed me only ONE pair of jeans to try on (despite me having no idea what size I needed). They fit perfectly! She's a sizing genius!”

“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”

“I can’t thank Kaleo enough for his help with the suit for my upcoming wedding. Kaleo has gone above and beyond every step of the way, making sure I found the right suit, that it fits perfectly, and is ready on time. Kaleo, Jenny, and the staff at Brooks Brothers are all incredibly knowledgeable, kind, communicative, and patient. I’m so grateful and as a result I intend to be a customer for life even though the store is quite far from where I live.

(To the other reviewers who mentioned poor service, that hasn’t been my experience at all and I think I know what the issue is now that I’ve visited the store a few times. The Stanford Shopping Center overall gets insanely crowded on weekends, so I’d budget plenty of extra time or stop by on a weekday if you’re in a hurry. You will find a much more relaxed atmosphere when the store isn’t overwhelmed. The staff at Brooks Brothers are experts, many working in fashion for a long time and in other contexts, and are managing a lot to make sure customers get the attention that they need on a first-come first-served basis).

Thank you again, Kaleo!!! I hope you get the recognition you deserve for being so awesome.”

“I love shopping at the store for the men in my life. I recently bought a shirt for my daughters boyfriend for Xmas. I gave two shirts in different sizes to see which fit better and wanted them back so I could wrap them as presents. He did not want to give one back because he liked it so much. I finally convinced him to return it. He's very fit but a little muscular and loved the slim, large fit. It's now a joke in our family that it's his favorite shirt to my daughters annoyance. Really terrific staff at the palo Alto location. I have also purchased several very nice dresses for myself. These are some of my favorite dressy casual's.”

“Amber at J.Crew is an absolute gem! I recently visited the store in search of a tuxedo for an upcoming wedding, and I couldn't have asked for a better experience. Amber's dedication to her craft was evident from the moment I walked in. She expertly guided me through the process, suggesting the Ludlow Slim Fit suit for me to try on and ensuring I found the perfect fit. Despite not having the exact tuxedo I had in mind in-store, Amber's insightful recommendation and unwavering attentiveness left me confident in my decision to order it. Her commitment to providing exceptional service and genuine care for her customers truly sets her apart. Thank you, Amber, for making my shopping experience seamless and enjoyable!”

“Wandered into Marine Layer as it was my first time in the shopping center and I had recognized some of the clothes that were out on display from the outside that I had seen in other small boutiques. I did not know much about the brand until that day. The guy on staff was super nice and knowledgable in the brand and the clothes. I learned a lot on my first visit and it had left a memorable mark. If you haven't felt the material of the clothes, well, they feel absolutely amazing! I like how a lot of their styles are classic items while others have more style and fun colors, patterns, or materials used. I created a mental list of some of the items I hope to add to my cart when I am able to again. He mentioned how some of these items would be great to wear while traveling and I totally can picture it. Comfy, casual, can be fashionable in your own way, dress it up or down, there are many ways to style Marine Layer clothes. I also liked how this is a San Francisco brand. Thought the fitting room decor back area was also really nice - set a nice mood. The t-shirt or apparel vending machine in the back was also a cool little thing they had there. Some of the items are on the pricey side, but there are also reasonably priced items and some that have a deal like buy 3 get % off or something of that nature. They had a good amount of items on their sale section too.”

“Seroun and the rest of the staff at WB were amazing. Usually salespeople at higher end boutiques can be standoffish, but these girls were kind and warm. They gave great suggestions without being pushy at all. The designer inventory here is much better (and better organized) than next door Neiman's, plus they have amazing sales. We will definitely be coming back!”

“The people who work here are really kind and helpful . The clothes are all sustainable and beautiful . I love the simplicity of the designs and the natural fabrics . It's great to find clothes that don't have prints on them . The store is clean and bright .”

“Thanks so much to the cashier at this location who helped me yesterday afternoon. I noticed a loose thread on the sweater I was going to buy. I mentioned that I didn't think it was my fault(it caught on my earring when I was taking it off) but expected her to say either nothing or say that it probably was. Instead, she didn't even address it but offered to get me a new one. All done in a matter of moments. Wow! She's got it down. Great training or very smart sales associate. Customer for life now.”

“I’m very frugal and usually buy deeply discounted yet high quality clothes on eBay so I’d never shop at this store myself because it’s expensive. I’ve received gifts from this boutique, however, and not only is their clothing beautiful but every delivery is packaged charmingly as well.

This boutique is a small business and well curated. I’ve accumulated hundreds and hundreds of dollars in gift cards to department stores because I can never find anything I like but I know I wouldn’t have that problem here.”

“I have walked by this Johnny Was many times and not stopped in. I used to wear Johnny was decades ago when Cielo was at Kahala Mall and June brought in the line. Their things were always beautiful and so comfortable to wear. Today I stopped in and asked what they might have that I could wear. I'm short, barely 5 feet. Kim took the time to pull several things for me..mid-calf length. Nope, nope, maybe. I tried the maybe on twice. Kim and Poulomi both helped with suggestions on how to wear the dress. They were polite and nice without being pushy. Ok, I ended up with a new dress. Thank you ladies for being nice and helpful. They even gave me a really nice shopping bag that folds into itself!... and a little bottle of water.”

“Walked and instantly greeted by well dressed security guard and pleasant staff members. Great experience and will be returning very soon. ⭐⭐ ⭐ ⭐ ⭐”

“My god, marina and Diana from Guerlain were super helpful with my online exchange. They even took their own time to deal with some computer problems for me. I really appreciate their time and work ethic. Thank you Neiman Marcus.”

“The attention to detail and person care at this location is second to none. I was in a rush, needed some clothes and they took care of everything! Sign up for the Hugo Boss experience, worth the time.”

“Beautiful store at Stanford Shopping Center ! Lovely display and dressing rooms ! I've never heard of this brand but was attracted by a sign outside the store: 'Buy one get one free' ( sale items). So I went in and was going to give this brand a try. I was told that items with a yellow plastic ring around the hanger neck were a part of the BOGO deal. I tried on items in the dressing room which was busy. I chose a few items. Was surprised since I'm a petite size. When I get to the register I find out that many of the items were not on sale though marked as such. I found it very confusing. But I liked the items I chose ; eliminated two items reluctantly due to the no sale status of those items. But I also still kept a silk blouse for full price ( reluctantly) Later while at home I go online to view the online store. (Especially since I didn't know of this brand before) Turns out that several of the items I purchased for full price were on sale online. Confusing. The clothing is beautiful and sustainable and made in SF! Those two things are worth paying more for . However shopping at Amour Vert is confusing and felt unpredictable. I wonder how they can make the process more customer friendly ?”