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November 2023 by J L.
I don't write a review unless I truly want to appreciate it. This is the opposed case and I'm feeling disheartened. 'Upon dropping off my cashmere coat, I asked the store staff to ensure they cover the beadsThe coat went a drastic transformation. It is like when garments are left under sun. It now resembles garments left under the sun, losing its original shape and structure. The once well-fitted coat is now loose, hanging awkwardly, with noticeable damage to the edges.I talked with the owner, and the owner replied that they did hand wash and they do not cover beads for this type of clothes. The owner did not explain how they go drying process. Simply They are just so incompetent. I asked if they can cover with their liability insurance but the owner's response was that there is nothing wrong. The coat had become limp and shapeless. Is the coat still okay because it has no hole? So incompetent.
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September 2023 by John
$11 in change to dry clean a shirt is amazing..............
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September 2023 by David Zink-Brody
Very professional and quality service. Not always the friendliest.
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August 2023 by Kathleen Y.
I should've looked at these reviews before I tried this place because it's no wonder they only have 2.5 stars. Our beloved AJs cleaning burned down about a year ago, so we've been looking for a new cleaner and I decided to try this place out because it's close to our house. Dropping off our clothes went smoothly, she counted our items and printed out a receipt with a total of $102 to pay at pickup. Well today I went to pick up my items and she tried to charge me $122. I asked why I would need to pay more and she said that she made a mistake and didn't count one of my items. She counted them and tried to make it seem like there were 8 items. I counted them twice in front of her and there were still only 7 items. She simply replied with "well you still have to pay because that's the price it is." I told her that I still didn't understand why it was higher when the first receipt had a different amount. She said that she must've made a mistake but that the higher price was the right price. I told her that I felt like they should honor the price they originally told me I would pay and she said I had the pay the higher price. I told her it was my first time there and I wouldn't be returning and she replied with "that's fine there are plenty of other stores in the area." I wonder how long they'll stay in business treating people that way and scamming customers for more money! Save yourself the trouble and go to any of "the plenty of other stores in the area!"
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April 2022 by Susan L.
Charleston Cleaners ruined my expensive Duxiana bed base covering and pillows. They were late in returning them because the employee had forgotten to call me to come in and sign a release for possible shrinkage of pillows. I was willing to accept the risk of shrinkage and signed. Everything was returned in a lumpy plastic bag. The base cover was wrinkled and looked like it had been thrown into a washer and given back to me as is. It no longer fit the bed. The pillows, also thrown into the bag with the base cover were wrinkled, and the stuffing was stuck on the velcro tabs having escaped by a rip in the backing - not there where I dropped them off. The employee assured me that Charleston Cleaners was not responsible and all I had to do was pick the the pillow stuffing off my velcro tabs. I disagreed. She asked me to leave the articles so she could show the owner. The owner called me and explained that the material was wrinkled because they had not hung it up after steaming it. Really? And I was mistaken that the box covering had shrunk despite the fact that it no longer fit the bed, the owner assured me that he was a professional and my articles had been perfectly cleaned and returned to me in good shape. The pillow was not ripped, only a seam had come open allowing the stuffing to escape (so they left it that way?) and it was my fault for buying cheap material. I disagreed that a release for possible pillow shrinkage covered the destroyed pillows and shrunken base covering. I admit I got angry on the phone because he kept insisting that everything was perfect again because he was a professional. Two days later I was informed that I could come and pick up my articles that I had been asked to bring back so the owner could see them. Why? The base covering no longer fit the bed. I've already ordered. new expensive replacements from Sweden.I said I would like an apology and the the very large charge for destroying my property removed. I haven't heard anything. My review is that this cleaner is ethically challenged and incompetent.
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November 2021 by Cob L.
We dropped off a suit and dress to be dry cleaned and pants to have a small hole stitched on Monday November 1st and were told they would be ready by that Friday November 5th. We were planning to wear these to a wedding on the following Saturday November 13th, plenty of time past the date we were told the clothes would be finished. Our clothes were not ready on the stated day and we were told there was no estimate of when they would be ready. The clothes were still not ready in time for the wedding when we checked the following Friday. We chose different outfits for the wedding and returned another week later and still had not gotten a call. We were finally able to get our clothes back more than 2 weeks after we were told they would be finished. No responsiblity was taken by Charleston Alterations, no apology, no customer service of any kind, and not even a call when they finally finished our clothes despite us calling and checking on them and our dealines discussed. For this small order we paid more than $60. We asked a local friend about the pricing and he said his normal place in San Carlos is half the price and always done within the week. We feel like we had our time wasted and got ripped off.
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May 2021 by Mark M.
Nice lady , terrible pricing , went to get my moms blanket cleaned and they told me $100, I was totally surprised !! I went to the cleaners at middlefield and rengstorff for $45!! This place is really expensive. Not coming here again.
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June 2020 by Bella V.
Needed some pants hemmed. The lady who does the fitting was very helpful. She taught me the correct length of an actual hem. Premises clean. I used to visit this store when the old family was running it. I miss Fred. He always gave my kids chocolate. Prices are quite reasonable. And location is very convenient. I recommend them highly!
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April 2020 by June L.
I have used Charleston Cleaners regularly for laundry and dry cleaning since they opened, and have been very happy with the work that they do. We always have had very good service, the clothes turn out very well, they do a good job paying attention to small stains and usually get them out. The new owners pay careful attention to the clothes when I bring them in, marking spots for special care, and they always have time to discuss what needs to be done with me. Our laundry and dry cleaning has turned out great. We have also taken items for alterations, such as hemming, and everything has been done very well. The staff are always very helpful and supportive. I really appreciate having such good service nearby.
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April 2020 by Jacques W.
Super nice people at this cleaners. I took my dry cleaning in and they had a quick turn around even with the current situation. I would recommend them highly.
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January 2020 by Carter P.
Bait and switch pricing! Brought a cushion cover and 5 napkins in to be cleaned and was quoted a price of $30......when I went back to pick them up despite having the ticket that clearly stated it was $30 I got charged $60!!!! I'll be voting with my feet and will NEVER use this cleaner again. RIP OFF
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September 2019 by VC m.
We've been going to this cleaners for years and never had a problem. The new owners damaged two of my blouses. They both now have several spots on them that were just normal food spots when I brought them in.
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July 2018 by Malin Fox-Koda
Great service!
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March 2011 by Darcey F
Make sure you get your Hershey's kiss for visiting:)