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January 2024 by Sam G
No one picks up the phone here and the phone service just drops you after a few rings. Get it together Bank of America.
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January 2024 by Vinny B.
Swooped and guided by Ms. Anju Nigam, the branch manager, I was welcomed to the office to help me understand the latest rates for longterm deposits. Though most transactions can be managed at the ATM or online, there is a continued need for human judgment and personal clarification of the "small font" details that impact, deposits, withdrawals and penalties. Most importantly, especially in these uncertain financial times, one needs guidance to plan emergency access with least hassle and cost. Ms. Nigam was patient, cool, collected, low-key and carried a conversation discreetly and preserving the "sanctity" of our conversations. Best of all, in offering personalized service, she helped us bon as we chatted about our grandchildren. Thank you!
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January 2024 by Bea A.
If I could give it 0 stars I would! Worst bank I've ever experienced... customer service is lacking skills. I always wait 15 plus minutes for help. They only really have 1 teller available and the other "available people" walking around don't make themselves useful. When I waited today someone was verbally arguing with the staff... honestly I don't blame the customer because I've experienced the unfriendliness and non helpful customer service here. I think they need more training on how to better support customers or they should all be replaced by more helpful/nice representatives. It didn't look great they argued back with customers as a third party observer. Glad I don't have to visit this bank ever again... will be looking elsewhere where I will be treated better and don't have to listen to verbal arguments
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November 2023 by A L
Despite the Bank of America website allowing me to make a notary appointment at this branch, there are no notary services available here as of 11/15/2023.
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September 2023 by Kocha C.
It's ridiculous to take one & half hours to finally cash out my mother's US saving bonds & deposit directly to her bank account. The frustration part is we kept being pushed off & no one told us up front why. Later they gave me all the shady excuses. After waiting for about an hour, one of the employees told me the current teller had to take her lunch break & I had to wait for another 20 minutes for another teller to come back from the lunch. It turned out the 2nd teller didn't know how to do it, & needed the assistance from the first teller. All this time while my mom & I were waiting, the first teller wasn't busy at all because most of the time there weren't any other customers. The entire process of cashing out the bonds only took 5 minutes as they were read through the machine like making the check deposit. Don't understand why this particular branch make it such a big deal. Such a horrible management!
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August 2023 by Yifan Y.
Worst BOA BRANCH in the area. Staff not only waste customer time but also their own time. I have been there twice both left annoyed! If you want to go to BoA, go to the University Avenue Paulo Alto one!
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June 2023 by Harmony Folse
Absolutely the worst every time I've come here. It takes 20-30minutes to be seen by the teller because they only have one teller working at a time.
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March 2023 by Alvin Phan
Waited thirty minutes for a teller to make a deposit. Glad that I stopped banking here
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November 2022 by Robert M.
Honestly the shittiest bank of all the banks. Terrible customer service, holds onto your money without warning, and terrible at communication. IF YOU HAVE A LOT OF MONEY, DO NOT BANK HERE! At least two of my high net worth friends have had all of their funds frozen for extended periods of time. I have one company who applied for PPP forgiveness and continues to be harassed for the full amount. I will note that I have never once had these issues with other banks, unless there was clear and obvious fraud involved, and I have always been grateful for the intervention in such case. While other banks forgiveness applications were easy, seamless, and straightforward, BOA's was confusing, and hellacious, and never resolving. I have spent hours on hold with the SBA dealing with this, and they say the same thing about BOA. They have not been cooperative with this process and trying to squeeze money out of everyone. They will likely be sued very soon. Watch and see
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October 2022 by Alex K
They’re not actually open! Came all the way over here at noon on a Friday and the entrance was barred.
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October 2022 by Lisa Schmidt
Great location!
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April 2022 by Byron Hufstader
This location appears to be out of business. The ATM is still functional but the lobby gates are permanently closed and do not match the posted business hours. Go somewhere else.
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February 2022 by Alex Boulton
They’re not actually open! Came all the way over here at noon on a Friday and the entrance was barred.
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December 2021 by Sheng-Ying “Aithne” Pao
Jorge Cervantes is the bank manager to support this site on the day of my visit. He was knowledgeable and thoughtful. He went out and beyond to support the other staff. Komal Is the banker who was attentive. She offered extra time in order to complete the work - the location is supposed to close at 4pm but she was there trying to resolve things until 5pm. They were very professional and nice. I really appreciate their help.Excellent service. Thank you!
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September 2021 by A. M.
Worse bank to go to, can't pull out money from this atm. The clerk did something to my card that put a lock on it so I had to call fraud since they couldn't do anything for me. This place is trash!
