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“The team at Mathews-Carlsen Body Works is top notch. They understood the urgency around getting the repairs done fast and provided a detailed time estimate which ended up being spot on! The workmanship is superb and JR even helped with a minor liftgate height issue over the phone a few days after we picked up the vehicle. Overall, 5 stars and I’d return there for any repair needs in the future!”
“Excellent communication, along with great timing to bring in our car for repair. I'm extremely picky about my beautiful, paid for, 2014 Lexus GS 350.
I cannot see any mistakes. Even the paint match is perfect, which is a very unusual Lexus color. The car rides immaculately again.
Great service; we have USAA. They recommended this repair shop.
We are highly satisfied.
Thank you.”
“The team that helped us were great. Arthur was so informative and patient with all our questions. The financial man was quick and kind I can’t remember his name.”
“Javier and Daniel were great to work with. They repaired and delivered my car ahead of schedule which was appreciated. They worked seamlessly with State Farm, making it a simple process”
“I wanted to take a moment to express my sincere gratitude for the exceptional service and guidance Bri provided during my recent car purchase. I know the significant purchase of a car can be overwhelming, but with her expertise and patience, the entire process felt seamless and even enjoyable.From the moment I stepped into the showroom to the time I drove away, demonstrated an unwavering commitment to understanding my needs and ensuring that I felt confident in my decision. Your knowledge of the vehicles, as well as your candid insights, were invaluable and greatly appreciated.Moreover, it's rare to encounter someone in the sales industry who makes genuine connections with their clients, but you've done just that. Your professionalism paired with your personable nature made all the difference.Thank you again for all your assistance. I'm thrilled with my new car and am grateful for the role you played in making it happen. I will undoubtedly recommend your services to friends and family in the future.”
“Great location!! Everyone hear is very welcoming and helpful to me. Buying a new car was very difficult for me at first but with the hospitality and help from Mr.Tinh deserves 5stars! I will recommend this store to friends and family.”
“I came to the store a few days ago, and Mr. Zhu Kai, a Chinese sales specialist, personally received me and served me throughout the process, making me satisfied with the purchase of a new car. His service attitude is warm and thoughtful, patient and meticulous, and he took the trouble to answer my questions one by one. He is also very efficient, has excellent professional knowledge, can consider customers, and has a trustworthy character. I recommend that everyone come here when they are interested in buying a car. Take a look at the store.”
“EVERYONE on the sales floor was terrific. They made a total effort to get us a deal we could accept. New to EV, they even help with charging the vehicle and learning its features. We had agreed on a total price, including a rescission contract. When we got to the final step with the financing assoc., she told us the rescission contract was not included in the agreed price. She basically said that it didn’t matter what the sales staff agreed to, the final arrangement was up to her! After such exceptional service, we were disheartened that the last step was with a person who made us uncomfortable and upset.”
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“Ah the joys of owning an older Bimmer! I had an issue with the drain plug on the oil pan and faced having to fork over $$$$ for the replacement of the whole thing. The guys at Palo Alto Bimmer worked their magic, crisis averted! Thank you! Going forward, I will be having my 435i serviced here exclusively!”