The AT&T Store in Palo Alto offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands, along with flexible wireless data plans suitable for various needs. Customers can choose from prepaid plans with no annual contracts and no credit checks, as well as unlimited data plans that include nationwide 5G service at no extra cost when purchasing new devices. The store is known for providing friendly and knowledgeable service, with staff members like Sergio, Alex, and Charles receiving high praise for their professionalism, patience, and helpfulness. Customers appreciate the staff’s ability to thoroughly explain options, resolve issues, and assist with device problems efficiently, often going above and beyond, even after store hours. While some reviews mention occasional delays or short-tempered staff in other locations, the Palo Alto store stands out for its courteous and attentive team. Overall, the store is highly recommended for quality customer assistance, reliable service, and a welcoming environment for those seeking to stay connected with the latest devices and plans.
We were assisted by Alex. He is the best!! We were facing an issue of phone not getting connectivity since 24 hours and being on SOS. He tirelessly worked with the backend IT team to help resolve the issue. And he did all of this after the regular store closing hours of 8pm. Thankyou so much Alex, you are a life saver:)
June 2024
I had a wonderful experience at the store today. The workers are all friendly and knowledgeable. Charles was super helpful and helped fixed my phone. One worker was wearing her beautiful traditional scarf and greeted me with a great smile. I highly appreciate having this store in our neighborhood.
