AT&T Store in Palo Alto offers a wide range of phones, tablets, smartwatches, and connected devices, along with flexible wireless data plans to meet various needs. Customers appreciate the no-contract prepaid phone plans and popular unlimited data options that include nationwide AT&T 5G service at no extra cost. The store is praised for its outstanding customer service. Staff members, particularly Hassen and Vadim, have received numerous positive mentions for their helpfulness and patience. Hassen is noted for his exceptional ability to guide customers through complex processes like insurance claims, ensuring they leave satisfied. Vadim, the store manager, is recognized for his friendliness and thorough explanations, making it easy for new customers to transition from other providers like T-Mobile. The store itself is described as clean and organized, enhancing the shopping experience. Customers consistently recommend AT&T Store for its knowledgeable staff and welcoming atmosphere, making it a great choice for anyone looking to switch or find new devices and plans.
This is one of the better ATT locations. Sebastian was very friendly and efficient. There was a relatively long line but he stayed on top of it. I recommend coming here if you ever need to visit an ATT branch.
June 2024
Staff are very helpful and friendly even when I asked an unusual question not related to sales. Really appreciate them!
April 2024
Outstanding service by V. He was really helpful when my friend and I went to buy a new phone and all the required accessories. Highly recommend this store and service.
