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March 2022 by Ang P.
Beautiful store at Stanford Shopping Center ! Lovely display and dressing rooms ! I've never heard of this brand but was attracted by a sign outside the store: 'Buy one get one free' ( sale items). So I went in and was going to give this brand a try. I was told that items with a yellow plastic ring around the hanger neck were a part of the BOGO deal. I tried on items in the dressing room which was busy. I chose a few items. Was surprised since I'm a petite size. When I get to the register I find out that many of the items were not on sale though marked as such. I found it very confusing. But I liked the items I chose ; eliminated two items reluctantly due to the no sale status of those items. But I also still kept a silk blouse for full price ( reluctantly) Later while at home I go online to view the online store. (Especially since I didn't know of this brand before) Turns out that several of the items I purchased for full price were on sale online. Confusing. The clothing is beautiful and sustainable and made in SF! Those two things are worth paying more for . However shopping at Amour Vert is confusing and felt unpredictable. I wonder how they can make the process more customer friendly ?
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November 2021 by Richelle Safe
LOVE this store. It’s amazing. The clothes are beautiful and sustainable and last for years. Very easy to care for as well. Very fashionable and cute. Azar is lovely and helps find the best fits and styles.
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September 2021 by Ash T.
Unhelpful, dismissive service. I saw a shirt in the window on. Sunday evening but didn't go in bc they were closing up. I came back Monday to discover the store is closed on Monday and Tuesday. Finally come back on a Thursday to find they just sold the last of the shirt that I wanted the day before. I asked how long it would take to order online and was told 7-10 business days. Mind you I could have ordered a few days prior but was just waiting to come back when this store is actually open (note they keep shorter hours than the rest of the mall). I asked if there was expedited shipping and whether the shipping fee could be waived if I ordered from the sales person in the store, and the unhelpful, dismissive sales person just brushed me off. Most businesses offer free shipping if the in-store sales People order something online from you. And since this store is so self-important that it is almost NEVER open, and I came back three times within a five day span to try to actually shop their merchandise, you'd think the least they could do is offer to waive the expedited shipping fee. Absurd. Not even going to order this shirt online. Not giving a cent to this company.
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September 2021 by Fraser Street
Excellent assortment, lots of colorful designs. Well presented in the store. Helpful salesperson. The company is SF based and many of the clothes are manufactured in California.
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April 2021 by carla enfield
Excellent quality, very helpful staff.
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January 2021 by Amy Dong
Truly the worst retail experience I’ve ever had. My two friends and I just got laughed out of the store by two retail associates when asking for sizes. I used to be a loyal customer of Amour Vert but I won’t be shopping here anymore. It was such a dehumanizing experience.
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November 2020 by Samir Said
Azar is a great employee very Professional
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June 2020 by Takehana H.
I ordered online a dress, and it has been 26 days from when I made the order, there was not even a confirm email of the order, I left message on their website 2 times uploaded my payment pic, and also called customer service line for 5 times, no one pick up, I know this is covid 19 time, but itsnt it the time you should provide better Online service? as ppl are purchasing online and supporting your business
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March 2020 by Kacy T.
Ordered earrings online and they sent me the wrong colour. Very negligent. Contacted customer service and they have a strict 30 day return policy even on errors they made. I don't recommend this store. Anthropologie is better.
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January 2020 by Marina Veltkamp
Extreme disappointment. I had terrible customer service on a weekday and I was the only person in the store! I am a long time customer and had been looking forward to trying on some items in the store and wanted to inquire about tailoring. That lady was so rude, a total killjoy, and I decided to leave. I shopped at Anthro instead where the ladies were way more helpful.
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October 2019 by Jenny Hsu
If you like poor customer service for a high price point this is the store for you.
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October 2019 by Ly Nguyen
Thought I found a sustainable brand I'd be proud to buy from. After buying several items from their SF store, I visited this one to get more things. They don't say hello or ask you how you're doing unless you've picked up at least two things. I bought four items and came back to return two (cause you know...sustainability...don't consume more than you're really gonna wear) and they were INCREDIBLY RUDE!!! They act as if the basic hi's, thanks, have a good day's are hard work, and tbh I'm not even sure the personnel understand their company values. I refuse to spend high money at a place with such a horrid customer experience - there are other ethical and sustainable brands to support. No more amour from me.
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October 2019 by Jenny K.
If you like poor customer service for a high price point, this is the store for you. I also experienced the same BAD attitudes from the sales associates here - just scroll through any of the other reviews. Eye rolls and deep sighs are given out for any request. When you are paying $50 for a t-shirt and $200 for a pair of jeans, you expect the shopping experience to match. Not only are the sales associates' attitudes poor, they have made mistakes every time I have visited. Once they even rang me up for an item and overcharged me by $10 - no apology whatsoever. I have called customer service to voice my concerns, but looking at these other reviews - I'm not sure they are doing anything to change the situation. I don't think this store is going to survive long - given the collective 1 star reviews. I strongly recommend you take your hard earned money elsewhere. There are other stores that offer sustainable clothing in the same shopping mall.
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September 2019 by Amy M.
Five stars for website/products, one star for in-store experience = three star average. I've loved this brand, the ethos, everything from several orders I've placed, and was excited to visit the store @ Stanford Shopping Center. I've sung AV's' praises to friends amazed by the classic design + impossible softness of some of the shirts I've ordered. Unfortunately, the staff couldn't be bothered to say hello or engage in any way (admittedly, one was helping a customer at the register, but the other looked to be sorting paperwork behind the same counter). I had really hoped to try on/buy some Veja sneakers + another Mikel top I'd like to wear on an upcoming adventure abroad, but I couldn't get any help, put the sample shoe back, and walked out frankly feeling a bit dejected. My husband noticed that as I left, the door didn't fully close, yet the paper-sorting-associate was aware enough that she immediately came and closed the door behind me. No amour from their staff, and no vert from me for their cash register today. I now see there have been two years worth of similar experiences & reviews, yet not one response from a manager, owner, or PR contact, which infers that no one with AV cares...so much for love in any language.
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September 2019 by MK C.
The people who work at this store are awful. I really like the clothing. In fact, I have spent thousands of dollars on clothing from this brand in the last year alone. Yet, the women who work in this store cannot be bothered to be pleasant, let alone friendly. I have been to this location several times, and each time I have left frustrated and flabbergasted by how rude the sales associates are. I do not experience this anywhere else I shop, or even at this brand's other locations. Simple requests like "do you have this in another size?" "can I have a fitting room?" "would you ring me up?" are met with sighs and rolled eyes. God forbid you try to return something or have a problem with an item. I have no idea what these people think their job is, but if you ask them to do anything, they make it abundantly clear that you have disrupted them. If you like the clothing, I recommend buying online or at another branch. This location is just unpleasant.
