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May 2024 by David Easton
Disappointing experience. Item I purchased came with manufacturing errors. Can’t blame the retail staff for that, but I do fault them for being rude and dismissive when I politely asked for an exchange. This seems to be a common experience with this store’s team. Best avoid.
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March 2024 by Justin Melville
I purchased a defective pair of jeans from this store, and although online customer service told me I could get store credit for the purchase since it was past the return date, Michael, the store manager, flat out refused to give me what customer service offered. He was extremely rude, unprofessional, told me the defect was due to user error. Yes, I do not know how to wear a pair of jeans. I would not recommend anyone shop at this store.
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December 2023 by Julie T.
I went to AllSaints at Stanford I found a cute shirt. The sales lady walked right past me looking right at me as I was going to ask her a question. She saw that I needed help, but refused, then continued to help other customers. A majority of the sales people were in the back stock room as well. I had to wait at least 10 minutes for someone to help me. The incident, to me, felt racially motivated as she helped everyone but the one Asian in the store.
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December 2023 by Bryan R.
I can give all saints 5 stars for their amazing products. But this location gets no stars at all if I can give that. I was just recently there to do a return. The association on the floor told us who can help us. He pointed at the guy by the register. His name was Michael and I believe he's the GM for this location. When I looked back at him I saw that he had rolled his eyes because it sure seemed like he did not want to work. He looks miserable, his attitude is very rude, unprofessional and makes the environment very unwelcoming I don't even know how he's a GM. The associate on the floor kept a following my wife and me around pretending to "fix the clothing". Which made us feel even more uncomfortable. I hope this location can hire more individuals that enjoy working for this company and help others. We were at the Beverly Hills location recently as well and they were very welcoming helped us out with all the questions we asked. If you need to go to an all saints store just order online don't come to this one you will feel so uncomfortable by just the workers and the GM that thinks he's too good.
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October 2023 by Zhiyi Ding
About a year ago, I had a pretty disappointing time at this store. I waited outside the dressing room for a long time because the staff told others they were in use. When the staff left, I held the clothes I wanted to try on and took a seat on a nearby couch. Upon the staff's return, they helped a white gentleman get into a dressing room quickly and greeted him warmly. Meanwhile, I was still sitting there, unnoticed. Eventually, I stood up, but the staff didn't acknowledge me. It felt really unwelcoming, so I decided to leave and haven't been back to any All Saints store since. After reading similar reviews, I resonate with their experiences, so I decided to share my own here as well.
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August 2023 by Ірена Каленська
I wanted to share an unpleasant and disappointing experience I had while shopping at one of my favorite stores (All Saints) at the weekend. While looking through the store an assistant (Dark Hair) approached me and started speaking in Russian to me. I responded in Ukrainian letting her know that I am from the Ukraine. I got a very impolite "So you don't speak Russian?" to which I responded "no" and she just abruptly turned and walked away. I was surprised that she presumed that all Ukrainians can (or should) speak Russian - and especially surprised by the lack of sensitivity around the situation given Russia's invasion and continued attacks and war crimes.I wondered to myself, what if I was from another country, would she just walk away so rudely or maybe speak to me in English instead given we are in the USA?To make matters worse, a few minutes later my boyfriend asked her about the price of a product he wanted to buy as he couldn't find the price and received a very blunt response 'The Price is on the tag'.I'm sorry but this was not the type of service or interaction I expect in All Saints, a place that both my boyfriend and I have spent thousands of dollars at.
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July 2023 by Irena K.
I wanted to share an unpleasant and disappointing experience I had while shopping at one of my favorite stores (All Saints) at the weekend. While looking through the store an assistant (Dark Hair) approached me and started speaking in russian to me. I responded in Ukrainian letting her know that I am from the Ukraine. I got a very impolite "So you don't speak russian?" to which I responded "no" and she just abruptly turned and walked away. I was surprised that she presumed that all Ukrainians can (or should) speak russian - and especially surprised by the lack of sensitivity around the situation given russia's invasion and continued attacks and war crimes. I wondered to myself, what if I was from another country, would she just walk away so rudely or maybe speak to me in English instead given we are in the USA? To make matters worse, a few minutes later my boyfriend asked her about the price of a product he wanted to buy as he couldn't find the price and received a very blunt response 'The Price is on the tag' which he couldn't see because he did not have his glasses with him. I'm sorry but this was not the type of service or interaction I expect in All Saints, a place that both my boyfriend and I have spent thousands of dollars at.
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June 2023 by Marine Lukaszewski
I love All Saints so much, but the Stanford shopping center store is TERRIBLE. I went there 5 times in 4 months, and it's always the same, terrible and non-existant welcome.
- No sellers say hello to you
- No salesperson comes to see you, even if you have a pile of clothes in your arms
- When I asked a saleswoman (Asian with very short hair) for a size, she was not very friendly, I even hesitated whether she worked here or if she was a customer
- No follow-ups in the fitting room (every time I come)
This behavior is truly shameful for a brand of this stature. The sales team is not up to par. I worked in sales, and we ALWAYS focus on customer service, that's the basis. You welcome the customer, you put him/her at ease, you give him/her your advice, but you don't ignore him/her! So All Saints, I say it for you, something has to be done here!
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May 2023 by Atsuko Y.
I like the product and am glad to have a store near me to look at things in person. But.. this location is just so uninviting.I popped in yesterday to try on a few items I had been curious about. There were 3 associates and none greeted me nor lifted their heads up to acknowledge me. They were chatting with each other, looking at their phones, and frequently leaving the floor for minutes at a time.That's all fine- I don't expect buttery customer service, but I also found it very hard to get their attention to ask for additional sizes. One lady finally came out from the back room and saw me so I asked her for my size in the few styles I wanted to try. She was reluctant to get them for me and told me the floor samples would be fine (the floor samples were 0's... I am most definitely not a size 0. I couldn't even pass for a 2.) I insisted on trying my true size and she stared at me for a few seconds and walked to the back. I didn't know if that meant she was going to look for me or what... When I was ready to try the pieces, she pointed me to a room and said she couldn't find my size in the clothing. I walked into the room she pointed at and there was nothing inside. I walked out to look for her but she was nowhere on the floor so I looked into the other fitting stalls and found my garments in a different dressing room. Needless to say, the size 0 garments were way too small. I did try them though, since the associate said they'd be fine and I wanted to trust her. On the way out too, no interaction. I'll just buy them online when they go on sale.
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May 2023 by Kahuna Tomata
Walked into this store with the intention to buy. Looked closely at several jackets, looked around to see if anyone could help me, and could not find a soul. There was one woman who might have been a worker---I couldn't tell, but she seemed to be in my way every time I turned around, although she wouldn't speak to me, nor catch my eye---but literally, nobody said a word. The store was fairly empty, and the tinted glass on the door makes it incredibly hard to tell if the store is open at all. I live locally, and was specifically looking for a black Moto jacket to bring with me traveling next week. I'll find it elsewhere.
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April 2023 by M R.
I like that there is a store in the Menlo Park area that is dedicated just for All Saints, but the employees in this place were pretty snotty. They ignored me for the majority of my time in the store, and when I asked to try on a large leather jacket, the man brought out a few sizes, and again ignored me. After I said that the large was still a little tight, he said to me. "well I guess you can't wear a leather jacket then".
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November 2022 by La Mu
I love All Saints so much, but the Stanford shopping center store is TERRIBLE. I went there 5 times in 4 months, and it's always the same, terrible and non-existant welcome.- No sellers say hello to you- No salesperson comes to see you, even if you have a pile of clothes in your arms- When I asked a saleswoman (Asian with very short hair) for a size, she was not very friendly, I even hesitated whether she worked here or if she was a customer- No follow-ups in the fitting room (every time I come)This behavior is truly shameful for a brand of this stature. The sales team is not up to par. I worked in sales, and we ALWAYS focus on customer service, that's the basis. You welcome the customer, you put him/her at ease, you give him/her your advice, but you don't ignore him/her! So All Saints, I say it for you, something has to be done here!
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November 2022 by Aditi Sharma
The racial profiling review is quite accurate. Visited the Stanford store to return a few things we had ordered online. The staff was super rude. They first refused to take the stuff bc it was "outside the return window" before even looking up the order number, well it wasnt! Then went on to "suggest" to return our order at a UPS bc it's more convenient, I mean I'll decide for myself if its convenient to return at store or UPS. Had a really bad attitude the entire time. Smh!
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October 2022 by Raena S
Love this All Saints location! Went in a few weeks ago and a store manager went above and beyond in helping me process a return for a leather jacket/internet purchase and exchange it for something else though I was past the return window. She was so helpful, friendly, and I’ll definitely go back to this location because of her great customer support!
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September 2022 by O O.
Sales associates seem miserable and aren't super helpful beyond basic requirements. The selection is minimal as well.
