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November 2023 by Paul C.
Brought my car in to get checked out, but they never sent me the quote. Even after multiple phone calls and responses they will get back to me ... quote never came! Big waste of my time!
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October 2023 by Somjed W.
Bad customer service tried to reach out Nelson for more than a week left voice message left the note never returned my call.
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September 2023 by Rachel H.
I worked with Robert and had an amazing experience. He was very communicative and also very reasonably priced. He installed a new grill onto my Mercedes and was happy to use a custom one I had ordered. He was quick and even washed and detailed my car wi the out asking. Great service!
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September 2023 by Rig Daddy
Freddie is the BEST! GREAT customer service. Fast and responsible. Used him more than a few times over the last 25 years.
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July 2023 by Laur D.
I've brought 2 or 3 cars here for repair. (I've been a crappy driver.) My Akin's rep, Nelson, shepherded my recent repair over 11.5 months of insurance communications and requirements, parts delays, and dealership bureaucracy. I'm taking Nelson to dinner and bringing my next repair here.
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May 2023 by Victor-Manuel Valencia
Was told they can't work on my car because I don't have insurance to cover it but I have cash I guess it doesn't matter anymore
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April 2023 by Xue Lu
I’m very tired of their long term process to repair my car through insurance. At the beginning, they said the part to buy need to take several weeks(2-4). Actually, it took 4 months for the car parts to arrive. I know my car is old; however, the store lied about the timeline to repair. I could choose to have the insurance company to reimburse me the money instead of repair if I know the long time to wait. Please be true to clients. If your car is old, be careful of what they say about the timeline. Or you’ll got my angry feelings too and annoyed by the car rental policy from the car insurance company.
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March 2023 by Bruce Grimes
I am very pleased with the work done recently at Akins Body Shop on Park in Palo Alto. They're in the Farmers Insurance network of body shops. I worked with Robert, whose attention to detail was superb. He stayed on top of the project, keeping me update throughout the process. And he explained the steps that would be taken, including making sure OEM parts would be used, before the work even began. I was impressed with not only the work, but how quickly it was done, which was right on schedule. Can't thank he and Akins enough for making the process such a stress-free experience.Service: Body & Trim
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March 2023 by Yaretsi Ceballos
I don’t agree that this place should have a 4 star rating. My car has been there for one month to fix the bumper. I called to ask when I’d be getting my car back, but no one picked up my call. I had to go to the shop in person to see what was going on and why they were taking so long to fix my bumper. Overall bad experience they take too long with cars and do not recommend if you need your car fixed asap.
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February 2023 by Bruce G.
I am very pleased with the work done recently at Akins Body Shop on Park in Palo Alto. They're in the Farmers Insurance network of body shops. I worked with Robert, whose attention to detail was superb. He stayed on top of the project, keeping me update throughout the process. And he explained the steps that would be taken, including making sure OEM parts would be used, before the work even began. I was impressed with not only the work, but how quickly it was done, which was right on schedule. Can't thank he and Akins enough for making the process such a stress-free experience.
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October 2022 by emily liebman
This business is amazing! When your car needs work it can be the most stressful thing. Nelson was able to help me feel I ease. I knew he was taking great care of my car and he communicated thoroughly and often! He has great energy, not to mention the rest of the staff who are all very kind and helpful! Not only that but the day that I dropped off my car multiple people asked to make sure that I was getting a ride home… They very much go the extra mile and my car looked better than new!Service: Body & Trim
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June 2022 by Karne N.
After living with a dented side door on my car for over a year, I decided to treat myself by getting it fixed. We've used Akins before and had very good results, although we've also had an insurance agency paying for it in the past. This time it was on us. We worked with Nelson, who has a terrific personality and was fun to deal with. The service was done promptly, which these days with all the supply chain issues was pretty surprising, and we are more than satisfied with the results. They did a great job in a reasonable amount of time and the charges, given that we were paying for them ourselves, were reasonable. Can't ask for more!
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April 2022 by Jeralyn Moran
The Staff at Akins are attentive, the repair work done on my vehicle was first rate -
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April 2022 by Maryam Z.
My car was recently hit and I brought it to Akins. I was greeted so warmly by everyone who works there, and ended up having great conversations! My car looks brand new, and they even made sure to wrap things up in a way that saved me on the cost for my car rental. Their thoughtfulness, hospitality, and professionalism really stood out and I'd recommend Akins Body Shop for anyone looking to get their car repaired.
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February 2022 by Serious C.
I was involved in an accident and brought my car to Akins Body Shop for repairs. Special thanks to Nelson for his professionalism and responsiveness. He went above and beyond and made it super easy for me to drop my car off and get me in a rental. Nelson made sure to communicate with me on the progress of my vehicle and had it repaired in a timely manner. I am so happy with the repairs and customer service. I would highly recommend Akins Body Shop.
