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March 2024 by Robert S.
Our company banks with Wells Fargo, and I have to make deposits there and some days it's the worst because it takes forever to see a teller, but today was a fantastic day five tellers I was in and out
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December 2023 by Brian
Warning!!! ?‼️‼️I put 4K in 100s into the atm to avoid the lines and the Machine went black and shut down. The branch manager said I would get my money the next day. She lied. I have not yet got my $ and it’s been a few days…
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December 2023 by Greg Bolton
The service at this branch is spotty, I recommend going later In the week. Whoever works on Monday is very unprofessional, after our experience on 11/27/23 our family will not return and are thinking of changing banks. I don't want to damn everyone for the actions of a few however it did leave a really bad taste in our mouths for the company if this is who they expect to represent them.
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December 2023 by Gustavo Mena
Excellent service!
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September 2023 by Ish M.
Understaffed, super slow. Poor customer service. Waited over 20 minutes just to make a withdrawal. After 30 minutes I left because the line did not move. Just 1 teller. It is the second time I came to this branch.
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July 2023 by Lorenzo Choc
Very good service thanks to Miss Samantha de Leon who professionally treated me...
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July 2023 by El Jeffy S.
9 out of 10 times it's a 30 minute wait inline to make a deposit at the counter The branch on 10th st west. 5 or 10 min wait
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July 2023 by Karen B
SUPER HELPFUL ! Sonia Quinonez was an amazing agent. She squeezed up in even though we didn’t have an appointment. She was super friendly and informative about our banking options. We were in and out of there in 30 minutes. I HIGHLY recommend getting an appointment with her!
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June 2023 by Gabi Silva
I’ve never had a problem with this bank till today. Everyone has always been super friendly and helpful but today Amber was very rude, she ran my money through the machine once so i asked her to count it by hand and she got upset and gave me such a dirty look. Called and complained about her, manager is suppose to call me back tomorrow.
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April 2023 by Ander's Construction
Really bad service, all Wells Fargo banks need people to work, I make to appointments and they just take my body appointment, I ask for the manager Amie Jordan and wasn't there....Bad, bad, bad.
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October 2022 by blanca moran
I have been waiting for 20 plus minutes and no one has acknowledged my presence to ask if I needed anything. Very disappointed.
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August 2022 by Yaneli Estrada
I made an appointment and the staff were surprisingly super helpful. I did witness that they hardly had any staff but they exceed my expectations especially with their situation. I like being able to do my banking on my cell phone and now have my card on my cell phone for Samsung pay and Google pay. Thank you
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July 2022 by Julie Quevedo
Friendly and helpful.Everyone that works there are great,always greet you as you come in.Always have a smile
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June 2022 by Robert Elbert Cline
I was a super supporter of my branch 5 years ago when they were better organized, friendly, and caring. My first visit after moving back and I was totally shocked by the change in attitudes (no smiles at all), long line (they have done away with the business window), poor ATM machine operation ( only one functional), and only two people at 9 desks ( again a line). It has really gone downhill. They have totally forgotten that we are customers. I bank mostly online and have two other banks I deal with. They answer the phone when I call and give excellent service. Now I am switching more of my business to them.
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June 2022 by Chris C.
I'm here one week since my last review. ONCE AGAIN, they are understaffed. I've been here for 20 minutes, with two tellers, and only five people ahead of me. Behind me are five more people now. Just now, the manager comes out and announces to everyone in line: "We're about to only have one teller for the next while, so go to the ATM if you can." She adds, "We also only have one banker, so if you don't have an appointment, you won't be able to see anyone." Absolutely terrible customer service, which completely contradicts the sign posted behind the tellers: "We have one very powerful business rule. It is concentrated in one word: courtesy." -Henry Wells.
