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February 2024 by Josh D.
Honestly didn't want to leave a review not the type to say this but this Walmart is not on point with neither service or efficiency it's crzy dnw to the locked up shelves & the thefts they need more than just regular security guards also this is bad but it took me 30mins for one single item from a shelf
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February 2024 by Lupe R.
More than a quarter of the stores merchandise is locked behide glass doors! Trying to get someone to answer the call button is ridiculous! Either the call button is on an automatic shut off or like other stores, they have the ability to turn it off. I don't care, I'll keep pushing it every two to three minutes. The longest we had to wait for someone to open the case for Melatonin was 24 minutes! We had to wait another 10 minutes in the make up beauty area for razors, even though there were two associates stocking and another at the register and none of them had a key?! Why is there not a key in the register, not every associates needs a key, but one should definitely be kept at the mini registers in the various departments. So you don't trust your customers and you don't even trust your employees! Self checkout sucks! All that money you spent on converting the regular registers into self checkout zones, we don't like them! They should only be for 15 items or less, no alcohol, no items in the plastic security boxes or large items that need to be scanned with the gun. The weight scales on them are a pain in the ass, constantly going off asking you to please put the item on the scale. I already did and picked it up and put it down again! Not enough cashiers manning the self checkout area. My experience as a former Home Depot head cashier is that you should have one cashier for every 2 to 3 registers. The saving grace for this trip was the sweet, extremely courteous cashier at a regular register that pulled us over to check us out. She was funny and friendly, she bagged our items correctly. As in...cold items in our thermal bag and everything else in regular plastic bags. Now about the order pullers and the stock associates...they are rude! They act entitled to the right of way in the aisles. They do not move over or out of the way! I enjoy playing a good round of chicken with them! I always win! The last time I moved over out of the way for one of the order pullers, he didn't even say thank you or even give a head nod of thanks. So I said, "YOU'RE WELCOME!" and I will no longer move out of their way, they can go around me! I understand they are pulling orders for online customers, but I'm a customer right here, right now in your store! Have more respect! They all need to be retrained or supervised a little more closely. God forbid you need help on an aisle they are on, cause they won't help at all. I trained my cashiers and back up cashiers from the departments that if a customer ask you for help and it is not your assigned dept, you make an effort to help, ask what it is they need and if you are unable to answer or lack the expertise, you call for an associate from that dept to help or last resort a manager. You do not ever say you can't or won't help or that it is not your dept! I'll wait for my bimonthly trip to Santa Fe Springs, visiting my grandkids, and I'll hit that Walmart on the way home. They still have the rude order pullers, but the whole store is not on lockdown either! When the revamping of the registers/self check out was happening, I talked to a manager and told them too many self checkouts were a bad idea. I said their theft and loss was going to go way up! There are so many ways I caught people at HDs self checkout stealing, from tag switching, printing fake tags, fraudulent cards and just not scanning everything. Your profit loss increase is from self checkout, not in the aisles or by your employees! Plus we love the one on one interaction with a friendly, courteous and experienced cashier who knows how to put customers 1st!
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January 2024 by Lisa B.
My 88 year old mother paid for a Christmas clearance item with cash and found out she was charged full price. She drove back over and showed them the receipt, leaving the item in the car. They told her she could only have store credit and sent a security guard out with her to escort her to her car to retrieve the item. I could see if she brought an item with no receipt, but not a receipt with no item. She is elderly and never should have been treated that way. Will never shop there again as long as I live. Very lowlife stores with everything locked up from paying customers, but thieves going in daily and lowlife customers cursing and throwing things.
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January 2024 by Skully P.
Another FAIL my grocery delivery was supposed to be here at 12-1 then they said 2hr delay......then they made me reschedule it and it says 4-5pm now. WTF every delivery there is problems with.
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December 2023 by Vanessa L.
my boyfriend went to buy false eyelashes for me while he waited for an oil change, it was 8am and they opened at 6am. they said they can't sell him the false eyelashes til 8:30am.. they're just eyelashes. they aren't alcohol or ammunition
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December 2023 by Lizbeth G.
Pick up is a joke waited 45 minutes for a curbside order never again. I don't know why they even have this service it's a waste of time.
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December 2023 by The Verdict I.
Horrible Customer Service! As you all know, most of the items in this Wal-Mart Super Center is behind locked glass cabinets due to theft. I needed something that was locked up and just to get an employee with keys took 20-25 minutes and that's if you're lucky. It's as if there is only one employee that has keys to all the locked cabinets in this store. Don't even bother pressing the paging system to get an associate to help you. The system is just as useless as the employees. I understand that locking products up prevents and reduces retail theft but if you're gonna lock things up, you need to have more than just one or two (I doubt it) employees that have keys. This is why online sales are killing these big box stores. Verdict: If Walmart doesn't take care of their customers, their competitors will.
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November 2023 by Q D.
Always great experience really big lots of products always noisy best walmart in palmdal3
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October 2023 by Carol M.
So disappointing.. I had 3 items I "needed" and I checked the Walmart app. This Supercenter location showed all in stock vs the Neighborhood Walmart closer to home, so I made the trip. I picked up several other things along the way to my toiletries. When I went to grab the items on my list, they didn't have the hairspray, they didn't have my mousse AND they didn't have my hair color in the desired shade. I asked 3 employees for help. 2 "didn't work in that dept" and the one said she could only find the hair color in stock on her phone, but she had no idea where it would be if not on the shelf. "Probably in the back" and then told me I'd "have to find someone willing to go find it". What? So I asked her who I should go to specifically for assistance, and she literally said "keep asking employees until you find one that is willing to go look". I left. I didn't even purchase the items I'd already selected because "I didn't feel like standing in line". This was an epic failure of whomever is responsible for training their employees.
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September 2023 by Kenia G.
I went in today to grab few items. On my way out there was a piece of trash on the ground and I almost fell off my one leg scooter. I was able to catch myself from falling, but for safety I informed the woman who was working at 1:45p today 9/19 with pony tail. I said I almost fell off my scooter and pointed at the trash on the ground and she said ok thanks it looked like she got bothered. I didn't see her with any urgency, she didn't make a call didn't apologize, didn't do anything so that is my complain today. As a business owner I take information like this and I correct the issue. Luckily I didn't fall off my scooter and hurt my foot that is healing from a fracture. I bet nothing was done and no one at the store was notified to pick it up.
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August 2023 by Jaz H.
Very upset with Walmart. I placed an order online and I received a piece of plastic and a note. I couldn't believe Walmart allowed this. I went to do my return because I paid for two sets of AirPods not this. Seems very odd. I went to purchase from Walmart not from who ever they allow to put things up for sale under their name. These were for my kids who I have been working on improving my relationship with. My children are upset and so am I. Now I have to wait several weeks to see if this third party that scammed me will give me my money back.
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June 2023 by Colton C.
It's a Walmart, but with the slowest people on the planet. If you ever want to pick up something here from an online order, walk inside and tell them you are here if you want it done in a reasonable amount of time. They take forever to walk to your car as well. If you want some time from your spouse, order something for pick up, and sit in the pick up area. Other than that, never order anything online here.
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June 2023 by Rudy P.
Don't waste your time coming here unless you want to waste time. They have 2 lanes open at max with about 20 people on each lane and on top of that they only keep one self checkout open. Do better
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February 2023 by j metro
Better than the CPT
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December 2022 by Nina W.
Ordered something for pick up, waited over 30 minutes and had to leave. They said I picked up my items when I didn't. Try calling them is a joke. I got hung up on several times, transferred to a disconnected number and more hang ups. Still no resolution.